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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,159 Reviews

4,159 Reviews of Heiser Toyota - Service Center

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March 26, 2025

I enjoyed the communication that I had with the person that handled my car care. More

by ESCHULFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 26, 2025

There was a clean waiting area with coffee. Also, the employees were helpful and friendly. More

by lisaschultz1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Heiser Toyota responded

Dear Lisa, We are so glad to hear you had a positive experience at Heiser Toyota. Thank you for choosing Heiser Toyota for service! Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 26, 2025

As I was in for a recall for the replacement of air bag sensors. On the first visit I inquired about the check engine light being on and asked what it would cost for an estimate. As I have a reader at home More

by pgruenwald1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are glad that your overall experience was a positive one. We apologize that communication did not meet your expectations. Please, feel free to direct your concerns or questions to our service manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com. Thank you for your business.

March 25, 2025

Lori is top notch when it comes to customer service at Hieser. She went above and beyond for this customers service. Thank you Lori. More

by lucasdarlene31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quincy Lucas for recommending Lori.
Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your positive review. We are so glad Lori was able to provide you with top notch service. Thank you for your business. We look forward to assisting you at your next visit. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 25, 2025

i came in for a oil change and they scraped my sticker of my windshield and i had new tint .. why use a razor on tint ? the sticker peals right off .. so now i have a whole in my new tint and they tried to c More

by bfservice247
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Lowther
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Toyota responded

Dear Valued Customer, Thank you for bringing your concerns to our attention. We're very sorry to hear about this situation happening at Heiser Toyota. We'd like the opportunity to hear about your experience further and hopefully, clear up any issues and regain your trust. Unfortunately, we are unable to find your contact info through your username. If possible, could you please call or email our Service Manager Joe Kuckuk and let him know the best way to contact you, someone will reach out. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 24, 2025

When you have a appointment you shouldn’t have to wait one hour and 45 minutes for a tire rotation. More

by jamesgreBig Jimgor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are very sorry that you experienced long wait times. At Heiser, we value you customers time and it's clear this was not reflected in your service. Your feedback has been forwarded to management to better our business and employees. Thank you for your business. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 24, 2025

Except for the $160 fee for getting an estimate and seemingly again overfilling the engine oil, they do it in a reasonable amount of time. More

by pgruenwald1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Toyota responded

Dear Valued Customer, We apologize that you were not entirely happy with your service at Heiser Toyota. We hope that you will give us a second chance. Thank you for your business. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 24, 2025

The technician was very professional and was able yo diagnose and repair my car expeditiously. More

by JEWELRYBYDANIELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wemmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Toyota responded

Dear Danielle, We are so glad the technician was able to diagnose the issue and repair your car! Thank you for choosing Heiser Toyota. Please do not hesitate to let us know if there's anything else the Heiser Toyota team can assist you with. Thank you, Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 24, 2025

Tom is very knowledgeable and super nice. That makes getting service completed that much easier. The prices are reasonable and the actual service is to notch. More

by DKICKBUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are so happy that Tom was able to provide a positive experience for you at Heiser Toyota's Service Department. We appreciate your positive feedback and business. Let us know if there's anything else Heiser Toyota can assist you with! Thank you, Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 24, 2025

Heiser Toyota personnel are friendly, knowledgeable, honest and don't try to sell you more than you need. More

by jjkna50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorgo N.
Mar 24, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are so glad you had a positive experience at Heiser Toyota! Thank you for your business. We appreciate you!

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