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Heiser Toyota - Service Center

Milwaukee, WI

4.6
3,882 Reviews

3,882 Reviews of Heiser Toyota - Service Center

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October 29, 2024

Chris was very pleasant to work with. Repair was done in a timely manner. I will recommend Heiser Toyota to my friends and family. More

by Jim2fliss@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
Oct 29, 2024 -

Heiser Toyota responded

Thank you, Jim, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chris and our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 28, 2024

I took my vehicle in for its 20,000 Toyota service which took around an hour and 15 minutes to get done, perfectly fine. After I was suggested that it needed new tires as they were 2-3’s not sure what that More

by Snows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Xiong
Oct 31, 2024 -

Heiser Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 28, 2024

On time,nice communication between everyone, nice atmosphere for waiting guess, free snacks for. Guess , free coffees for guests… More

by ROGERAMYSAMUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Piquette
2.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Nowak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 28, 2024

The tire installment was done rather quickly and the Rep assisting me was really great! More

by AMY.GRASKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Heiser Toyota responded

Thank you, Amy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 27, 2024

service was good, but little too high, they made arrangements and drove me home, saying they would call me with cost, but they did not and I had to call them to see the costs of the repairs More

by jkr290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : service department
Oct 28, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with Tom and our service team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 26, 2024

Excellent experience with dealership overall with a professional, respectful and responsive team. The leadership in integrity and care led by this salesman and service team warrants accolades and award More

by beccabeckp3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Great team! Keep up the interdepartmental communication & cooperation!
Oct 27, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 26, 2024

Staff was friendly and helpful with service. Also knowledgeable on tires that I had to replace! More

by andy.ruffalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Dixon
Oct 27, 2024 -

Heiser Toyota responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 26, 2024

The service team at Heiser Toyota is always very friendly & helpful . I always take my car here . More

by TLROGOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 25, 2024

Lori was really nice service was great will be coming back here again for more More

by JOHNNIETONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Lori was able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 25, 2024

Chris was a very helpful service tech and made me feel very comfortable with the work that was done. More

by PMEDTLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
Oct 25, 2024 -

Heiser Toyota responded

It's great to hear that Chris was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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