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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,071 Reviews

4,071 Reviews of Heiser Toyota - Service Center

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August 25, 2023

Quality Toyota dealer and service center close to my house and with a good local reputation More

by LTOTSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 24, 2023

Why couldn’t service be done without an appointment for 1 week later? Staff shortage? Was I charged an additional $5.00 for car wash? More

by KBBARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com so we can better understand what happened during your experience.

August 23, 2023

Tom is easy to work with and very personable. There was damage to my vehicle but it had nothing to do with Tom and he's doing his best to handle the situation. More

by AARONLUCENTE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 23, 2023

Chad was professional and courteous, quick communication, answered all of our questions in a timely manner. More

by jday123
Recommend Dealer
Yes
Employees Worked With
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 23, 2023

From office person was nice and tried to help as oil change took longer time More

by Chandur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 23, 2023

Sales person was very knowledgeable and very nice and was very helpful to me and caring More

by jkr290
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 28, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 22, 2023

The place is very friendly and clean. Service was done very quickly. Unfortunately, I had an issue with my car service before at this site - one oil change was skipped due to "a gap betwe More

by YIFOBEB442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2100 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

August 22, 2023

I love coming to my dealership for all service. It was raining very hard, my car was driven into the service garage for me. I did not get wet. Thank you techs. More

by WRIGHTISWRIGHT@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 22, 2023

All the staff made you feel welcome. Peter the service advisor kept me informed and made me feel I was their number one customer. I hope to have him handle all my service needs. More

by CSYNOLD53051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 22, 2023

Nothing to say, I always feel rushed out. Some of the front are very awesome, but I left without receiving a inspection sheet, nor did I receive a car wash voucher More

by HELLSENTGUY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know names
Aug 23, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2100 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

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