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Heiser Toyota - Service Center

Milwaukee, WI

4.6
3,882 Reviews

3,882 Reviews of Heiser Toyota - Service Center

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October 31, 2024

Matt is always amazing! Also did a great job detailing my truck. Consistently great service. More

by nsbhojani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with Matt and our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 31, 2024

Service writers were nice and informative. I was able to get the information needed to make a good decision on maintenance. More

by rwmson77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 31, 2024

Service was performed in a timely fashion. The time waiting to be checked in was a little excessive but the check in process was efficiently performed. Greatly appreciated that coupon discount More

by JOE.YOVICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Heiser Toyota responded

Thank you, Joe, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 31, 2024

The dealership was clean and informative. I had a service and work completed due to mileage. The service coordinator did a very nice job explaining the need maintenance. More

by dstewartjr2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
Nov 01, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 30, 2024

The dealer performed routine maintenance and inspection as part of the 10k mile checkup. Everything was fine but, the morning after, while driving in the dark, I realized they had switched the headlight fr More

by fehl_mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Mark, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 30, 2024

I bought a preownd car from this dear it's been a month still I am waiting for a second car key and missing headrest. There is no followup or any update from their end I am sending out msgs and there is no More

by harxxxx.dev2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darrin Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2024 -

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 30, 2024

Good overall! Once the communication was clarified between departments & the service work was completed. Thanks to Mr. James Hicks for mediating between department More

by beccabeckp3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Heiser Toyota responded

We are very happy to hear that James provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 30, 2024

Good appointment availability, on time, provided good advice on how I should store my RAV4 Prime for the winter and spring, More

by ccshirey70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
Oct 30, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 30, 2024

Chris was very helpful in the process of servicing my car and getting the right kind of new tires...kept me informed all along the way. More

by cp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
Oct 30, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 29, 2024

Excellent staff and service! We searched a long time to find a dealer we could trust. Heiser Toyota is that dealer! More

by JOHNT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorgo, Christopher Dixon
Oct 29, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, John, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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