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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,866 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,866 reviews

January 31, 2024

Darrin doesn’t have the sales guy vibe that makes me avoid dealerships if possible. does his job but isn’t pushy and overbearing. I didn’t feel pressured from him like most sales people. More

by Jammer
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Heiser Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Darrin and truly appreciate your feedback! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

January 31, 2024

Very simple and straightforward, everyone was very friendly It was a good car buying experience More

by kristinpc13
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakub Kania
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Feb 01, 2024 -

Heiser Toyota responded

Kristin, Thank you for taking the time to share your feedback with us. Jakub and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

January 31, 2024

Unfortunately the service took longer than expected Programming a key fab ? Exceeded time quoted More

by Marywurz
Recommend Dealer
Yes
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Feb 01, 2024 -

Heiser Toyota responded

Mary, Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2024

Good experience and helpful Everyone was helpful and took time to ensure we were pleased with our product and services More

by lauren.fieldsbowers
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakub Kania
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Feb 01, 2024 -

Heiser Toyota responded

Lauren, Thank you for your kind review, and congrats on your new vehicle! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2024

long wait time and terrible service service work poorly preformed , want my money back didn't do the job properly More

by kmanohyeah
Recommend Dealer
No
Employees Worked With
Peter Miszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 02, 2024 -

Heiser Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 30, 2024

Great! Friendly staff and very communicative about service updates Explained the process very well. Wouod recommend More

by KMFLOCK
Recommend Dealer
Yes
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Jan 30, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 30, 2024

came in the dealership for a repair came in the dealership for a repair for door latch and Matt took care of it More

by khayes4
Recommend Dealer
Yes
Employees Worked With
Matt was very helpful
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Jan 30, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 30, 2024

Efficient, courteous Check in process was easy, staff was nice, liked the text message to let me know my car was ready More

by Weberemma
Recommend Dealer
Yes
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Jan 31, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 30, 2024

Service was prompt and thorough. I was given a thorough checklist of what service needed to be accomplished. More

by ANDYK
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Jan 31, 2024 -

Heiser Toyota responded

Thank you for your very kind review, Andy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 30, 2024

I didn't get my service because he didn't put it in. Drop my car in shop at 8am, didn't do anything at 6 pm, I have to pick my car up for nothing More

by JOHNWANGFS
Recommend Dealer
No
Employees Worked With
Chris
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Jan 31, 2024 -

Heiser Toyota responded

We're sorry to hear about your experience, John, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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