Heiser Toyota

Almost 2 hours for oil change. Peter was so overly busy that he failed to point out a few things that needed attention. I did not discover until I was home. He may say he told me, Peter was so overly busy that he failed to point out a few things that needed attention. I did not discover until I was home. He may say he told me, but I may be old and female but I'm not deaf and dumb. I will be making another appt to take care of items we spoke about and items we did not. Not putting blame on Peter because this isn't the first time that Service dept failed to point out things because of being too busy. More

It was good. I was treated with great customer service. Always have a good experience at Heiser. I was treated with great customer service. Always have a good experience at Heiser. More

Made the process of diagnosis ingredients my car easy, gave me reasonable options, and accommodated my choices. gave me reasonable options, and accommodated my choices. More

I can’t say enough good things about Darrin at Heiser Toyota. I found a car I wanted so badly but I’m in another state so I was prepared for that to be difficult. I also was coming off a bad dealership e Toyota. I found a car I wanted so badly but I’m in another state so I was prepared for that to be difficult. I also was coming off a bad dealership experience elsewhere so hesitant is the perfect word for what I was feeling. I got so incredibly lucky when Darrin was the one who reached out. He stayed at work until 10pm helping me get together everything I needed to so he could get me in the car. I drove 5 hours to Heiser & wow. Darrin was great over the phone but even better in person. He had so much patience, kindness & he knows what he is talking about when it comes to cars. I never felt pressured or like I was getting in over my head. He made sure to ensure I was comfortable with everything & also confident in what I was purchasing. I can’t say enough good things about him. That dealership truly has a gem in Darrin & I would recommend Heiser- and especially Darrin- to anyone! I’m home in MI with my car & couldn’t be happier. More

Darrin was very courteous and did his best to answer all of our questions. And he didn't make fun of our lack of electronic knowledge. We would recommend him. of our questions. And he didn't make fun of our lack of electronic knowledge. We would recommend him. More

I really felt overcharged. I'm not sure if he took off for my already paid for oil changes. But the bill is not easy to read. So I can't tell what I paid for or not. I got an o I'm not sure if he took off for my already paid for oil changes. But the bill is not easy to read. So I can't tell what I paid for or not. I got an oil change / tire rotation. And spark plugs plus the diagnostic on my rear, thought it might of been a caliper sticking but the tech said it was my wheel bearing. More

The customer service was excellent. Thank you. Thank you for the great service. Great job. Thank you. Thank you for the great service. Great job. More

They were polite, helpful and timely. The facilities were clean. They gave me a ride to the dealership to pick up my car. The facilities were clean. They gave me a ride to the dealership to pick up my car. More

I will review you guys when I feel you did something very poorly or something exceptional. I think the begging for reviews is a bad look and the threatening of the 'if there isn't 5 stars it is a fail'. The poorly or something exceptional. I think the begging for reviews is a bad look and the threatening of the 'if there isn't 5 stars it is a fail'. The dealer is nothing special. I don't feel like there is anything extraordinary anytime I come there. It feels average. The cashier lady is super nice though. I love the way she greets people when they come in. She deserves a 5 star but rating the dealership I would give it a 2-3. The inspections are very poor as well. I have brought my truck there 3 times now and no one has mentioned my damaged skid plate. If I wasn't a tech I would have never known and check the adjustment on my drum brakes. It's not hard. Spin the wheels. It's the little extra things that matter and I feel it is average when I come in. More

driver seat back leans to left now Underwarranty, they will not fix. Had work done will not fix. Had work done More