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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,865 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,865 reviews

February 17, 2024

It was good. Longer than expected wait time due to manpower issues. It was fine. More

by AUTOWER
Recommend Dealer
Yes
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Feb 18, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 17, 2024

Very efficient, smooth process, things well explained by Tom Loaner SUV was awesome, and considering possible purchase in the future More

by Rwelfel
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 18, 2024 -

Heiser Toyota responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 17, 2024

It was a great experience. Easy to understand everything that was being put on the table in front of me More

by Nicktilley0323
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Droukas
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Feb 18, 2024 -

Heiser Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 17, 2024

My wife and I recently purchased a new 2024 Highlander from Heiser thanks to our outstanding salesman Al Hussain! We thoroughly enjoyed the entire experience and walked away with a beautiful ride. Thanks More

by eisenhauers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 17, 2024

They exceeded my expectations. Heiser automotive met and exceeded all of my expectations, and I will continue to be a client for as long as I can drive an automobile. More

by bucknersteve151
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakub Kania
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Feb 18, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, Steve, and we hope to see you again! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 16, 2024

I took it in for the 2k oil/filter change. They did their usual stellar job. The vehicle was ready when promised. More

by SULLY5222
Recommend Dealer
Yes
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Feb 16, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 16, 2024

It took them 4 months to fulfill their promise, with me calling/emailing them multiple times. Doubt I will ever say anything good from that experience More

by nathan.grendahl
Recommend Dealer
No
Employees Worked With
Chad Covert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Covert
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Feb 19, 2024 -

Heiser Toyota responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 16, 2024

If I could give no stars I would. Signed a contract over 10 months ago and not one update, they won't return phone calls and won't return deposit. More

by Martha
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Lorri Aiono-Dimoff
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Heiser Toyota responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

Feb 21, 2024 -

Martha responded

So I received this response "Heiser Toyota responded PRIVATELY on 2/19/24 12:21 PM We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jessica Phillips - General Manager 414-357-2100 " Privately messaged with my contact information and just like leaving a message at the dealership - CRICKETS.

February 16, 2024

Everyone at the dealership was nice and more than willing to help try and find me the right car. Wouldn’t hesitate to go back. More

by Samuel.goumas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Heiser Toyota responded

Thank you for your business and this review, Samuel. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 16, 2024

I came in with a trade offer that was not honored and was lowballed on my trade and ended up with a new vehicle More

by kstiney
Recommend Dealer
Yes
Employees Worked With
Jordan Christian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Christian
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Feb 16, 2024 -

Heiser Toyota responded

Thank you for taking the time to write this review. Our customers are our top priority and your feedback is greatly appreciated! All of us at Heiser Toyota are glad to have you as a customer. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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