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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,865 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,865 reviews

February 29, 2024

Long wait to replace tire messed up by dealer Went in to get tire fixed machine messed up my tire More

by Mlovelace1054
Recommend Dealer
Yes
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Feb 29, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 29, 2024

Always have liked Heiser Very pleasant atmosphere n clean. Enjoy ur refreshments. Will for sure return. More

by SREICH846
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 29, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 29, 2024

Lorri made it like I was dealing with a family member. I knew what I wanted before looking so I was ready to buy during the test drive but Lorri made it happen SO smoothly. She is truly a blessing to Heis More

by phliboy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorri Aiono-Dimoff
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Feb 29, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Lorri and our team here at Heiser Toyota. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 29, 2024

A very friendly and professional staff. My rep. Jason Larner was very knowledgeable and showed me all the details of the vehicle. There was a couple of quirks with the SUV that were taken c More

by carr2309
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Larner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakub Kania
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Feb 29, 2024 -

Heiser Toyota responded

Thank you for taking the time to write this review. Our customers are our top priority and your feedback is greatly appreciated! Jason and all of us at Heiser Toyota are glad to have you as a customer. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 28, 2024

They were very quick at getting me in and out with my new vehicle and gave me a nice credit for accessories. Darrin was especially super helpful and very personable throughout the entire 5+ month process of More

by rp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Heiser Toyota responded

It's great to hear that Darrin was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 28, 2024

Prompt and polite service The service person I dealt with was pleasant and made nice small talk with me to make me feel comfortable during my visit. More

by agotti89
Recommend Dealer
Yes
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Feb 28, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 28, 2024

I am pleased to experience excellent service, both in vehicle performance and customer service each time I visit your dealership. More

by BZACH2434
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 28, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 28, 2024

Very quick & professional. The price was what I expected - no surprises Nice job! More

by harryvg
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom was my service advisor
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Feb 28, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 28, 2024

Everyone was knowledgeable, informative and helpful. Staff took their time with me and introduced me to the Heiser Toyota Team. More

by TIMOTHYSTERNKE
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shahat Mohamed
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Feb 28, 2024 -

Heiser Toyota responded

Timothy, Thank you so much for your excellent review! We are so glad that Shahat had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 28, 2024

Darrin was super friendly and helpful throughout the entire purchasing process. Darrin made sure that I ended up in the perfect car for me More

by Smitty33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Heiser Toyota responded

It's great to hear that Darrin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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