Heiser Toyota

My feelings about my experience with the service department and staff at Heiser Toyota is reflected in the rating review I completed above. I don't know what else I can add in order to end this ess department and staff at Heiser Toyota is reflected in the rating review I completed above. I don't know what else I can add in order to end this essay and comply with your request for more description. More

Sales rep was great. Offered great price, etc. But was so short staffed that he was running ragged to meet everyone's needs. He gets an A for effeor and service. Used care sales mgr reduced quoted trade-in p short staffed that he was running ragged to meet everyone's needs. He gets an A for effeor and service. Used care sales mgr reduced quoted trade-in price substantially due to type of car-Infiniti. Stated was recommended by local I-dealer, which later was found to be a lie. Then quoted 4.5% int rate. I obtained 2.89 independently in minutes. The dealer suddenly "found" a comparable rate. Paperwork completed at purchase was all incorrect forms, so had to have new paperwork completed via mail. Also was angry that no extended warranties were purchased. A horrid experience resulting in absolutley no turst in delaership. Love the car; good price; accommodating sales rep...the rest was horrible. More

Service and time it took were great. The service rep actually save me money on wiper refills. The only down side was this time my car was not washed as it had been in previous service appointments. We actually save me money on wiper refills. The only down side was this time my car was not washed as it had been in previous service appointments. We will continue to have our vehicle serviced at Heiser Toyota. More

Brian Drewek fulfilled every want and desire and I also got a new car. Brian took his time and new all the right moves. I left satisfied and with a smile on my face. As a woman to receive such attention to got a new car. Brian took his time and new all the right moves. I left satisfied and with a smile on my face. As a woman to receive such attention to detail it will keep me coming back for more. More

The last time I was in Heiser, I had an awful experience. However, this time I was helped in a timely manner and my issues were addressed and resolved! Thank you to Mark who made this visit a much more ple However, this time I was helped in a timely manner and my issues were addressed and resolved! Thank you to Mark who made this visit a much more pleasant experience! He made sure my vehicle did not leave the service department without the issue being repaired, (unlike my previous visit) and was very professional. More

Heiser goes the extra mile to help! I recommend them to everyone! Unfortunately I do not remember the name of gentleman who helped me but his help was greatly appreciated!! He really came through on the d everyone! Unfortunately I do not remember the name of gentleman who helped me but his help was greatly appreciated!! He really came through on the day before Thanksgiving when I was in a bind and am forever greatful! More

Super customer service!! When I wait to have service completed on my car at Heiser Toyota. it never seems like I'm waiting...they are extremely efficient, friendly, and always willing to go the extra-mi completed on my car at Heiser Toyota. it never seems like I'm waiting...they are extremely efficient, friendly, and always willing to go the extra-mile to make sure all of my car-needs are met. I would highly recommend this dealership to anyone interested in quality customer service and performance. Thank you! More

I was greeted by John, sat at his desk while he the paperwork, and asked how else he could help. I asked if they could vacuum my car and they did! The waiting room with free coffee and comfortable ch paperwork, and asked how else he could help. I asked if they could vacuum my car and they did! The waiting room with free coffee and comfortable chairs was warm and spacious. John came out close to the time my car was to be completed to update me on the work done, the paperwork, etc. He told me they were vacuuming my car and it would be just a few minutes. He came back in less than 10 minutes and my car was done. It was done in the amount of time John quoted (and that included the vacuum). When I got in my car I found they had washed my car too. It was a pleasant surprise. I had a lot of errands to run that day and their efficient work and car wash just made my day easier (as I didn't have to stop and run thru the carwash on the way home. I have found everyone at Heiser to be friendly and helpful not only while purchasing a car, but all the time I've owned the car. We've been buying Toyota's from Heiser for over 2 decades. More

My car has been in for the same problem 3 times. On checking the codes that they were saying the computer was give with another repair shop I found them to be false. I also found out that the first ate checking the codes that they were saying the computer was give with another repair shop I found them to be false. I also found out that the first atempt they made to solve the problem no one else heard of doing that for that problem. Every one was very nice to me but I feel they do not know what they are doing and that I got taken. I am going to take this up with upper mangament because of all the money I spent to try to get it right. More

My experience is that the folks at Heiser are prompt in completing the work, accurate in the work that is to be completed, thorough in terms of the work and any situations they find with my vehicles. They completing the work, accurate in the work that is to be completed, thorough in terms of the work and any situations they find with my vehicles. They don't over-diagnose, that is, when they say work needs to be done, it needs to be done. More