Heiser Toyota

Going above and beyond What can I say. In the few times that I have purchased a car I go into any dealership with a level of skepticism. Ready for the "pressure sell". Then What can I say. In the few times that I have purchased a car I go into any dealership with a level of skepticism. Ready for the "pressure sell". Then I met Jorgo (pronounced like Georgio) and the Heiser Toyota Team. I came in armed with the exact cars that I was interested in. Jorgo asked a couple questions about what I was looking for and that was really it. He made sure that the cars were in inventory and then gave me the opportunity to drive them and review them. I left after having ample time to look at the cars I was interested. At no point did I feel like I needed to buy any vehicle before leaving. I did decide to purchase one of the vehicles that I had test drove. There was a chip in the paint on one of the doors that I needed them to take care of, which they agreed to before purchase. I agreed to take delivery early the next week to provide enough time for the body shop to take care of the chip. The biggest challenge that I had was a death in the family that required the paperwork to be completed sooner. We scheduled time to complete the paperwork on a Friday and the plan (my plan) was to take delivery the following Monday. We came in at the end of the day on Friday to complete the paperwork and payment, etc. Much to my surprise Jorgo led us out to the delivery bay and showed us that the car was ready to go. So not only did they set it up so that we could complete all of the paperwork, but they also delivered the car to us 3 days early with a nice, clean, beautiful paint job. The chip was repaired and the car looked like new. Overall Jorgo Ndina and Steve (Sales Manager) made this process fantastic. They made my day by getting the car done way before expected and I left a very satisfied customer. I know that I will be looking at the Heiser Toyota inventory first the next time I am looking for another vehicle. More

Stress free looking and buying process My husband and I went into Heiser 2 times before our final (3rd) visit to purchase the vehicle. Each time Al Hussain was professional, not pushy and My husband and I went into Heiser 2 times before our final (3rd) visit to purchase the vehicle. Each time Al Hussain was professional, not pushy and listened to what we were looking for. We originally came in just to look at what was available, we had not purchased a car for 10 years. He let us know what was available in our price range and we test drove a vehicle. He followed up with a call the next business day and was just looking for an update, but made small talk and was not pushy. The next time we came, we wanted to test drive a different trim level of the vehicle and he let us without trying to push us into a sale. After the weekend, we decided that was the vehicle for us and went in to purchase it. Al was fantastic through the whole process. He never got frustrated or pushy and let us shop on our own time. He explained the vehicle thoroughly to us during the test drive and again when we purchased it, which was fantastic. I left feeling like I knew my vehicle's capabilities and safety features. I would definitely recommend Heiser, but more specifically Al! More

Very helpful and understanding It was very great service and understanding caring helpful easy service so great I recomend it to everyone because the service was very great and enj It was very great service and understanding caring helpful easy service so great I recomend it to everyone because the service was very great and enjoyable.. More

Fast and Fair My husband and I just bought a car from Al. We knew what we wanted (Sienna Minivan) and we told him the age, options, etc. We fully intended to buy My husband and I just bought a car from Al. We knew what we wanted (Sienna Minivan) and we told him the age, options, etc. We fully intended to buy a van today and we told him who else were going to - all truthful. He appraised our van and was able to make an offer that we felt was very fair - all in 35 minutes. He knew we were serious buyers and that we were not going to spend much time getting to know each other or looking at a variety of models. e knew what we wanted and what a fair price should be. He cut to the chase, made a "single, best offer" to us and we shook hands. We have nothing but positive things to say about Al and rest of the Heiser team we dealt with More

Pleasant lease experience Having never leased a car before I was totally uninformed. Roger gave walked me through the process, and answered my many questions. Pricing was great Having never leased a car before I was totally uninformed. Roger gave walked me through the process, and answered my many questions. Pricing was great and very upfront. This is the second car I have purchased from Roger. Will be going back to him when my lease runs out. More

nice place good place, good people, a little pushey with the extended warrenty packages, nice waiting room with good coffee and snacks. easy to work with, very good place, good people, a little pushey with the extended warrenty packages, nice waiting room with good coffee and snacks. easy to work with, very clean place ! More

Newer Jeep Roger was excellent to work with! I came in to look at a 2017 Jeep Cherokee with Low mileage and he was very knowledgeable and helpful throughout the Roger was excellent to work with! I came in to look at a 2017 Jeep Cherokee with Low mileage and he was very knowledgeable and helpful throughout the entire process. Things moved along quickly and I was in/out within a couple of hours. I would definitely recommend him to anyone looking for a smooth car-buying experience! More

Most pleasant car buying experience ever! Roger was great! He did his homework and looked at what I bought before and what I said I wanted in the email. He picked the perfect car, was super Roger was great! He did his homework and looked at what I bought before and what I said I wanted in the email. He picked the perfect car, was super friendly and knowledgeable and there was no bull. I received a fair price and I never felt pressured in any way. I dreaded buying a new car for no reason at all...it was a fantastic experience. I only spent a couple hours in the dealership so that was a plus. I love that when I went to finance all of the extra options were explained in the way of insurance and extended warranties, but my decisions were respected and again no pressure. I highly recommend Heiser Toyota! More

Great delivery experience Roger went over our vehicle and explained all the features. He is very knowledgeable. We had questions and he took time to answer all of them without Roger went over our vehicle and explained all the features. He is very knowledgeable. We had questions and he took time to answer all of them without us feeling rushed. He was very personable and made us feel very at ease. I would not hesitate to stop in anytime to say hi or ask him a question. Great guy! More

New sales Outstanding salesman. Meet every request I had. Super fast deal. Roger Droukas did and awesome job and will buy from him again. Great job To all. Outstanding salesman. Meet every request I had. Super fast deal. Roger Droukas did and awesome job and will buy from him again. Great job To all. More