Heiser Toyota

Very efficient and pleasant car buying experience I was very pleased overall with the entire car buying experience with the Heiser team. I built my vehicle online using the USAA car buying tool. Wit I was very pleased overall with the entire car buying experience with the Heiser team. I built my vehicle online using the USAA car buying tool. Within 2 minutes I received a call from Roger who helped me through the buying process. I live out of state and Roger helped tremendously by getting all of the preliminary paperwork (credit application, sales contract, etc.) initiated online. This allowed me to basically come into the dealership, sign the paperwork and drive my new Corolla off the lot. The finance team was also very professional and helpful in the buying process. I would recommend dealing with Roger and the team. More

TRUE customer service/appreciation I walked into to Heiser Toyota bright eyed and bushy tailed... Anxious to find the car of my dreams! In walks James and my whole life changed! He gree I walked into to Heiser Toyota bright eyed and bushy tailed... Anxious to find the car of my dreams! In walks James and my whole life changed! He greeted me with a warm smile, firm handshake and I knew I was in the right place. I let him know what I felt was in my budget and what my personal preferences were. He immediately took me to the lot! Fighting fierce winds, he introduced me to the love of my life: an all black 2013 Toyota Camry! After working out the numbers with their AWESOME SUPER AMAZING fiance team, who worked WONDERS with my payments, I walked away as a preferred member of Heiser Toyota... Elated and Fully Zurig treated! I am forever grateful for my Heiser family, who treated me with nothing but love and respect! I couldn't have asked for a better experience!!! I highly recommend stopping by Heiser to ANYONE looking to purchase a car... New or used! The experience alone is something worth more than gold! More

Very Professional and Personable Auto Purchase Transaction! My wife and I recently completed a seamless and very comfortable purchase of a new 2015 RAV4 LE SUV with Mr. Altaf Hussain on November 18th. I am for My wife and I recently completed a seamless and very comfortable purchase of a new 2015 RAV4 LE SUV with Mr. Altaf Hussain on November 18th. I am fortunate to be a member of USAA (I am retired military), and was eligible for a special price for the RAV4 based on my affiliation with USAA's Car Buying Service in partnership with Heiser Toyota. Al was extremely professional, personable, and totally honored the USAA price quoted! On the day of delivery, he thoroughly explained all of the amenities of the vehicle to us, and presented the vehicle to us in pristine condition with a full tank of gas. Al treated us with consummate courtesy and respect! I had previously worked with Al back in 2012 when I purchased a new 2012 Toyota Highlander, (which I still own and love), and experienced the same level of superb courtesy and consideration! If you are considering a vehicle purchase at Heiser,...Please see and work with Al Hussein!!! You will not be disappointed! More

Donnie Her does a really nice job. He's very easy to work with. Donnie approached me at the door and helped me find the vehicle I wanted right away within a timely manner. He's very easy to work with. Donnie approached me at the door and helped me find the vehicle I wanted right away within a timely manner. More

Great Price and Service I found a car at a great place online and when I came to take a look at the car and the other selections available, I got paired with a Salesman named I found a car at a great place online and when I came to take a look at the car and the other selections available, I got paired with a Salesman named Donnie who did an excellent job. Donnie was not pushy and let me look at the car I was interested in at my own time, which was very refreshing. Overall a very good experience. More

Excellent Stress-Free Buying Experience My husband and I took a short departure from Toyota to try another brand and came back four months later to correct that mistake. We drove an hour to My husband and I took a short departure from Toyota to try another brand and came back four months later to correct that mistake. We drove an hour to Heiser to look at several certified used Siennas. James was incredibly knowledgable and was able to point out differences not only between the '11 and '13 models at which we were looking, he was also able make comparisons between the newer models and the '06 we traded in over the summer. As with many car buying experiences, the process can be lengthy. Our test drive was scheduled at 6:30 and we decided fairly quickly that we were ready to make the leap and go ahead with a sale. James and Brett from finance were great and kept us entertained, even through the paperwork, and were very kind when it took past closing to get everything taken care of. We would absolutely return to Heiser and want to thank James, Brett and Steve for making our transition back home to Toyota a stress-free and easy one. More

Really nice experience I had a specific car I saw online and I went to look at it. I liked the dealer and Al Hussein was my salesman. I was a little hesitant at first but I had a specific car I saw online and I went to look at it. I liked the dealer and Al Hussein was my salesman. I was a little hesitant at first but he turned out to be a really cool guy. Only thing I didn't like is that he showed up late to work but he called me as soon as he got in. He kept me up to date about my vehicle because I had service done on it. The dealer had a really nice lounge which I took advantage of. I bought a used vw gti. I would definitely recommend this dealer to anyone. More

2 months -no plates or title on new van-titled not to us On June 16, 2015 we purchased a new Toyota Sienna. Two days after our purchase we were called to bring back the license plates they had put on our va On June 16, 2015 we purchased a new Toyota Sienna. Two days after our purchase we were called to bring back the license plates they had put on our van that they were registered to someone else. We were reassured there was no problem with the title. Despite numerous attempts we have not received license plates or title. We went directly to the motor vehicle department and was informed this vehicle was titled to someone else. They informed us that they could not correct this mistake that it must be done by the dealer, as of August 11th they have not received any contacts from the dealer. On August 11th we also went to Heiser the only answer we received was they were working on it. Their General Manager passed us off to the person who was supposedly working on it and he walked alway. It has been a week and they have not called us at all to update us. We have paid money to insure this vehicle and if something happens to this van it probably would not be cover because we legally don't own. This brand new van which is totally paid for has been sitting for two months in our garage unable to be driven- which has caused us great inconvenience and meanwhile things like the 3 month free trial of Sirius has 2 months gone and we have never used because of fear of having an accident with a vehicle we don't own. The least Heiser could do is keep us appraised - extremely poor customer service. We are extremely frustrated, and disgusted with Heiser and sorry we purchased a vehicle from them. More

Craig Strzyzewski - It was a pleasure! I contacted Heiser by email through their website on a Friday. I had found a car that I was interested in for my son that Heiser had listed on Autotr I contacted Heiser by email through their website on a Friday. I had found a car that I was interested in for my son that Heiser had listed on Autotrader.com. Craig contacted me to let me know that the vehicle was still available and he sent me information. We established an appointment for that afternoon and Craig had the car ready when I arrived. The car was clean and well maintained (I appreciate that the Carfax was listed right on the website.) After a test drive, I made what I thought was a fair offer, which was accepted in lieu of my son's approval, as he was to be the primary driver. On Monday evening we came back to the dealership and my son test drove the car and liked it. Craig took time to review everything about the car with my son. He treated my son as if he was the buyer. Craig is a good listener and communicator. He reads people well. It was a pleasure. Frank Balderston was organnized and did a nice efficient job with the paperwork. My son and I thank Frank for his service to our country. More