Heiser Toyota

Bad service experience I brought mr Highlander in for a scheduled service appointment for a leak found during a routune service. Dropped off vehicle on Monday. I was never I brought mr Highlander in for a scheduled service appointment for a leak found during a routune service. Dropped off vehicle on Monday. I was never contacted regarding the status. I had to call every day asking the status. I finally picked it up on Friday after being told it was done. I was not able to talk with anyone regarding the work was done. Just got the key from the cashier. Upon returning home I noticed large puddles under my vehicle. Never had any noticeable leaks before service visit. Overall very bad experience and left me with no trust in this dealership. More

Easy! We needed a new company truck with unique features in a quick time frame. They found the truck that met our requirements quickly at a competitive pri We needed a new company truck with unique features in a quick time frame. They found the truck that met our requirements quickly at a competitive price. The process was easy. Alex Hall was great to work with. More

Extremely friendly and accommodating staff Really appreciated the friendly and courteous staff at Heiser. Took the time to go over my questions and concerns, worked with me on budget concerns, Really appreciated the friendly and courteous staff at Heiser. Took the time to go over my questions and concerns, worked with me on budget concerns, and made sure I knew the right staff people for each need. A+ service! More

Above and beyond! Al is great! I bought a vehicle a year ago with Al's assistance. He isn't pushy. He listens to what you want and need and finds the best fit for you. Al is great! I bought a vehicle a year ago with Al's assistance. He isn't pushy. He listens to what you want and need and finds the best fit for you. My vehicle was totaled after an accident. Al and the finance team went above and beyond to get me into my new to me vehicle immediately. They are the best! More

GREAT SERVICE, AND NICE NEW WAITING ROOM FUNITURE I HAVE BEEN A LONG TIME CUSTOMER OF HEISER TOYOTA AND WILL CONTINUE TO DO SO BECAUSE ITS THINGS LIKE COMFORTABLE NEW WATING ROOM FURNITURE AND GREAT I HAVE BEEN A LONG TIME CUSTOMER OF HEISER TOYOTA AND WILL CONTINUE TO DO SO BECAUSE ITS THINGS LIKE COMFORTABLE NEW WATING ROOM FURNITURE AND GREAT SERVICE THAT WILL KEEP ME COMING BACK More

Great dealership Heiser continues to provides a great experience with the sale and service of a Toyota. We have purchased 3 vehicles from Roger and he is amazing to wo Heiser continues to provides a great experience with the sale and service of a Toyota. We have purchased 3 vehicles from Roger and he is amazing to work with each time. More

Excellent Friendly and knowledgeable and honest people and helpful and caring. They were not pushy or rude nor impolite. The atmosphere was also nice and clean. Friendly and knowledgeable and honest people and helpful and caring. They were not pushy or rude nor impolite. The atmosphere was also nice and clean. More

Great service The service was good and we did not wait too long. The waiting room was comfortable and the refreshments were acceptable. Overall the experience was The service was good and we did not wait too long. The waiting room was comfortable and the refreshments were acceptable. Overall the experience was good. More

Flexible appointment times, but improvement needed I appreciated the ease of making an appointment with Heiser Toyota. They were able to get my car in on a day and time that worked for me, and provided I appreciated the ease of making an appointment with Heiser Toyota. They were able to get my car in on a day and time that worked for me, and provided me a ride to and from work so I wouldn't have to miss any time at work for the service I needed. The shuttle drivers were both very polite and the service associate who ended up getting my information in the system and checking me out at the end of the day was polite and quick. However, there was a gentleman at the service center when I first arrived that was acting very erratic and was complaining about how many cars they got in that morning and that they were short staffed and basically talking in a way that was stressing out myself and the customer ahead of me. We both asked him to take a deep breath and to calm down - that neither of us was in a hurry - but it didn't make things any better. More

We were denied our free oil change Our experience with buying the car was amazing, one of the few good experiences I've ever had buying a car. The service center has been almost the op Our experience with buying the car was amazing, one of the few good experiences I've ever had buying a car. The service center has been almost the opposite. It is a long lead time, sometimes several weeks out to get the included toyota care maintenance done on the car. The customer service up until this point was decent, but when we tried to take our car in for the final, 25,000 mile service (we were at 28,000 miles at the time), we were denied the included oil change because "we were past 25,000 miles". My wife tried to argue, but the service rep was adamant. Further, Toyota Siennas have been having issues with the rear sliding doors not stopping and reversing when an obstacle is sensed in the path while closing. We went in for our free checkup for this, as the doors almost closed on the abdomen of our 2 year old daughter. The door DID NOT stop when it started pinching her, nor did it stop when I grabbed the door and pulled back. I had to pull the door handle to activate the motors in reverse. Of course, they couldn't replicate the issue in the shop, and so nothing was done to remedy the issue. I suppose Toyota is going to have to get sued several times before they will actually take any real action. Look, I love my Sienna, it is one of the best vehicles I've ever owned. My problem is with the service center not honoring a contract because we were past the recommended mileage AND the lack of concern regarding what could become a serious issue with the sliding door issue. Get your act together and treat the loyal owners the same way you treat the people initially buying your products. More