Heiser Toyota

Air bag recall Got a recall to have the passenger side air bag replaced. Called to make an appointment. Person that answered the phone was very helpful and set up Got a recall to have the passenger side air bag replaced. Called to make an appointment. Person that answered the phone was very helpful and set up my appointment. I got a call the next day and was told that there had been a large amount of appointments made for this recall done over the internet and I would have to be rescheduled for a time a week later. Dropped my vehicle off and the service manager was very nice. I received a call later advising me that everything was done. When I picked up my vehicle I was also given an access number for a car wash - nice touch and appreciated. After the car wash, I didn't even make it out of the lot before an alarm started dinging. Thought maybe the car wash caused a false alarm so I shut the engine off, waited a couple seconds and restarted - no alarm. Just got out of the lot and the alarm went off again. That's when I noticed that the alarm was for the passenger seat belt. Apparently, my truck thought there was someone sitting in the passenger seat because when I buckled the seat belt, the alarm stopped. Back to the service department. Service manager took my vehicle right in and 20 minutes later told me that because they had to move the seat all the way back, the seat sensor thought someone was sitting on it. Moving the seat forward fixed the problem. A small problem, a simple fix but one that could have been found by taking the vehicle for a road test before it was considered done. Must admit, I'm a little nervous about what else might not have been done. More

Great price on our new Highlander, Al made it easy to buy. Al made our new Highlander easy to buy, he is honest and answered every question, great price beat our local dealer so we traveled 25 miles to Al and Al made our new Highlander easy to buy, he is honest and answered every question, great price beat our local dealer so we traveled 25 miles to Al and Heiser. More

Very Good Experience I highly recommend visiting Heiser Toyota. I visited several Toyota dealers in town and they were by far the easiest to deal with. Alex Hall was an I highly recommend visiting Heiser Toyota. I visited several Toyota dealers in town and they were by far the easiest to deal with. Alex Hall was an excellent salesperson. Knowledgeable and honest when he did not have the answer, he was willing to find it. Sales Managers were the same - straightforward and no nonsense. A very pleasant experience start to finish! And we love our new Toyota. More

Scheduled Service The only hiccup that prevented a 5 star rating is that I had to wait a bit before I was able to speak to someone and get the work started even though The only hiccup that prevented a 5 star rating is that I had to wait a bit before I was able to speak to someone and get the work started even though I had an appointment. More

Happy with my tundra I stopped in because a serviced my old tundra. I compared them to a different dealer and they had the 1794 in the color I wanted I stopped in because a serviced my old tundra. I compared them to a different dealer and they had the 1794 in the color I wanted More

Excellent Experience The dealership is so easy to work with that it made it a positive experience. Al provided outstanding customer service that made my car buying experi The dealership is so easy to work with that it made it a positive experience. Al provided outstanding customer service that made my car buying experience smooth. More

Jason Larner Rocks Jason has taken extremely good care of us. We will buy all of our cars from Jason and Heiser. He is very quick and dependable. Excellent experience Jason has taken extremely good care of us. We will buy all of our cars from Jason and Heiser. He is very quick and dependable. Excellent experience both times! More

Al was very nice and straight to the ponit and trustworthy. Al was very polite he explained everything clearly answered all my questions. He got me a great deal, I love my car and I will highly recommend him to Al was very polite he explained everything clearly answered all my questions. He got me a great deal, I love my car and I will highly recommend him to everyone who's looking for a new or used car More

Easy purchase transaction I was looking for a combination of truck packages that had been very difficult to find. After online discussions, I was going to special order the tru I was looking for a combination of truck packages that had been very difficult to find. After online discussions, I was going to special order the truck. I stopped into Heiser to discuss that option and to see what my vehicle was worth. Relatively quickly, they appraised my vehicle for a value I thought was fair, and had located a truck nearby that met my specs. The were able to acquire the truck by the next day, and which point I went and completed the transaction in what was a pretty simple and enjoyable experience. More

Personal service is the key! I come to Heiser for service because their service reps provided excellent "personal" service. They take pride in knowing their customers and respecti I come to Heiser for service because their service reps provided excellent "personal" service. They take pride in knowing their customers and respective vehicles. Have experienced other Toyota shops where you are just a number. Service reps are dispassionate and aloof in terms of customer contact. Heiser is the exception. Cudos to Joe Kuckuk. He is an outstanding example of how a service rep should treat customers. More