Heiser Toyota

Easy purchase of used Toyota I found the vehicle I was interested in on the AAA website. I called the dealer they were able to make an appointment with in an hour. Salesman Chris I found the vehicle I was interested in on the AAA website. I called the dealer they were able to make an appointment with in an hour. Salesman Chris Hintze, was available within minutes to help us, we explained we were on a tight time frame, he accommodated us by setting up a test drive immediately. We gave him our budget for the car, he went directly to his manager and they were able to almost meet it. We agreed to purchase the vehicle pending approval by my mechanic. Heiser allowed us to have it looked that afternoon, my mechanic gave the green light, a few hours later we were back at Heiser doing the paperwork. Everyone we worked with was friendly and professional. Additional services were offered by Gerald, the sales manager, which when we declined did not pressure us. On the whole it was a smooth easy transaction, and we love the car. More

Highlander review Jorgo was very courteous and professional. Even though it was a late model used car he took the extra time to explain the options and features. Don' Jorgo was very courteous and professional. Even though it was a late model used car he took the extra time to explain the options and features. Don't like the follow up add on sales tactics. More

Purchased a New Vehicle My husband went into the dealership while I was working and found the vehicle he wanted. My husband "held' the vehicle so I could come back the next My husband went into the dealership while I was working and found the vehicle he wanted. My husband "held' the vehicle so I could come back the next day with him to apply for the financing as well and be a part of the process. I followed up with the salesman after his visit to ask how I would be able to go about being on the financing of the vehicle since I pay the bills and normally am the one who communicates, if need be with the financing company. I also wanted to be on the financing as well to help improve my credit score. I emailed my information over the next morning, per his instructions and he followed up via email throughout the day answering my questions. Now I realize the salesman isn't privy to personal credit information, but I asked a few times " Are WE approved and all set?!" He said yes, all you have to do is come in tonight and you'll be able to take delivery of the vehicle. Once we arrived we were informed that I was NOT on the loan or title to the vehicle since putting me on would've increased our payment. I was upset, since I made it clear that it was important to us that I be on the financing. So I didn't NEED to be there afterall and my husband could've either finished the deal when he was there that night or come back by himself. I feel that the communication should've have been initiated by Finance to myself or husband to let us know our options, instead of "assuming" and then getting all the way there and telling us that it could be changed, but we'd have to wait. I understand that finance likes to get you the lowest payment, but felt that finance should've at least giving us the option prior to by communicating with us prior to delivery and not having expectations for what was asked and having it dropped on you at delivery, which is supposed to be a happy and exciting time. The salesman also gave us a payment number when my husband was there and said it could range, but would be towards the lower number, which was our top off for a new payment, the payment ended up being around $50 more than that, which again is a big deal and was never communicated to us as well prior to delivery. I've dealt with other dealerships that have communicated every step of the way, especially if things were not as your expressed instructions and wishes and feel this is an opportunity for this dealership. I feel like they just "assumed" a lot of things to make this sale happen vs. our instructions and wishes. Not a happy delivery at all. More

Al Hussain is super My family and I were looking for a very specific used vehicle. Al helped us. He was so professional, comforting, and not pushy or trying to sell us so My family and I were looking for a very specific used vehicle. Al helped us. He was so professional, comforting, and not pushy or trying to sell us something we were not looking for. Al is very sweet, thorough, friendly, and respectful. He has a great sense of humor. Al is very reliable, he called to remind of our appointment, and followed up with me. Al really knows his business and how to multi-task. He sold another car while finishing our own deal. The entire dealership is classy and well-run. From the receptionist to the finance staff. I would recommend this dealership over any other I've ever been to. And please don't forget to ask for Al, he can take care of all your needs. More

Becky is the absolute Thanks to a family members recommendation I had the pleasure of working with Becky. She was kind, helpful, very knowledgeable and truly helped me get Thanks to a family members recommendation I had the pleasure of working with Becky. She was kind, helpful, very knowledgeable and truly helped me get the most car for the money I could. She will be the person I recommend all family and friends go to for cars. More

Ask for Jorgo If you are buying, ask for Jorgo. He is customer-focused, professional, knowledgeable, and a pleasure to work with. You won't regret it. He made o If you are buying, ask for Jorgo. He is customer-focused, professional, knowledgeable, and a pleasure to work with. You won't regret it. He made our experience much easier and pleasurable than expected. More

Great place to buy a vehicle I bought my 2015 4 runner from Roger and I am very glad I did. I got a great deal and felt no pressure to my buy. I also bought the 7 year maintenance I bought my 2015 4 runner from Roger and I am very glad I did. I got a great deal and felt no pressure to my buy. I also bought the 7 year maintenance plan and I am very happy I did . Keep up the good work Roger!!!! More

Buying a Truck The service was quick and professional. no big pressures. The salesman was always courteous and respectful. my car was ready to be pickup on time. my The service was quick and professional. no big pressures. The salesman was always courteous and respectful. my car was ready to be pickup on time. my decisions were respected at all times. More

New car purchase Al gave us excellent service when purchasing our new car. Would definitely recommend him for anyone looking to purchase their next vehicle. Call Al Al gave us excellent service when purchasing our new car. Would definitely recommend him for anyone looking to purchase their next vehicle. Call Al today, for your next Toyota. More

Roger my salesman My family and I have bought several trucks from heiser and always worked with Roger he took the time with me to get the exact truck I wanted to order My family and I have bought several trucks from heiser and always worked with Roger he took the time with me to get the exact truck I wanted to order and I would definitely do it again! More