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Heiser Toyota
Milwaukee, WI
6,975 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 6,975 reviews
April 10, 2016
Friendly service and honest sales David Vang recently helped us with the purchase of a used 2013 Mitsubishi Outlander Sport at Heiser, and we couldn’t be happier with the experience! David Vang recently helped us with the purchase of a used 2013 Mitsubishi Outlander Sport at Heiser, and we couldn’t be happier with the experience! David allowed us to tell him exactly what we were looking for in a used vehicle and didn’t try to push us into purchasing something else. We liked that David was friendly and honest in his service – so honest that he did admit to not being the expert in the car we were looking at but knowledgeable and could still speak to many of the features in detail. He further helped us get a competitive value for our trade in, so we were comfortable with the total we ended up financing. Would definitely recommend David and work with him again. More
by Julia
Employees Worked With
David Vang
April 05, 2016
Heiser beat the competition I recently bought a 2016 Prius from Heiser and their salesman Roger Droukas. Everything about this transaction was first rate. I rely on Consumers D I recently bought a 2016 Prius from Heiser and their salesman Roger Droukas. Everything about this transaction was first rate. I rely on Consumers Digest in pricing a vehicle . Under this arrangement, for a small fee CD gives you an estimate of a good price and refers you to a dealership that will meet that price. Heiser was only one of two dealerships in the area that would match the CD price. Just as important for me was the fact that Heiser got me the car I wanted in only four weeks. For personal reasons I needed a car fast and I needed to order one.. I was a little skeptical when Roger said it would take only four weeks. since another Toyota dealership said it would take 8 to 12 weeks. Yet, Roger came through right on time I couldn't be more pleased with Heiser and my new Prius.. More
by Doug
Employees Worked With
April 04, 2016
Bob Falk Started with phone call looking for my new Corolla sales consultant sounded like he knew about his product Got in got done with no hassles very conge Started with phone call looking for my new Corolla sales consultant sounded like he knew about his product Got in got done with no hassles very congenital. More
by Bob
Employees Worked With
April 02, 2016
Vehicle Buying made less stressful and very easy. I recently purchase a new 2016 Sienna from Roger. After doing some leg work up in the Fox Valley area where I reside, Heiser "out the door price" w I recently purchase a new 2016 Sienna from Roger. After doing some leg work up in the Fox Valley area where I reside, Heiser "out the door price" was by far the most lucrative. Knowing exactly what I wanted, I worked with Roger on the phone and ordered my new van. It showed up within three weeks. Dealer pick-up went extremely smooth, and Roger knew the "in's and out's of the vehicle I was buying which was very important to me. Other than parting with the money, my buying experience would lend me to come back to Heiser Toyota for future vehicle purchased. This is the first foreign branded vehicle I have purchased and hope Toyota lives up to expectations. So far so good. More
by Boo
Employees Worked With
April 01, 2016
Leasing Made Easy We are so pleased with our new Toyota lease. This is our third lease and we love working with Roger. He is friendly and professional. He makes everyth We are so pleased with our new Toyota lease. This is our third lease and we love working with Roger. He is friendly and professional. He makes everything clear and easy. He is very efficient, valuing our time. We are really enjoying our new lease. Thanks Heiser! We'll be back! More
by Neal & Mary
Employees Worked With
March 31, 2016
Great Dealership and Salesperson I bought a new Rav4 with the assistance of James Hicks. This was my first experience with the Heiser dealership and it was the best car buying experi I bought a new Rav4 with the assistance of James Hicks. This was my first experience with the Heiser dealership and it was the best car buying experience I can remember. James worked very hard to close the transaction and bent over backwards to accommodate my needs. I wouldn't hesitate to recommend him. The support staff were also first rate. More
by LeaAllan
Employees Worked With
March 18, 2016
Unsatisfied customer 9 years ago I bought a car from Heiser and had a horrible experience. The sales person told me that the car was in a very minor accident and there was 9 years ago I bought a car from Heiser and had a horrible experience. The sales person told me that the car was in a very minor accident and there was no damage to the body. A few years later when I was ready to trade in the car in, the dealership that I was trying to sell the car to told me that there was major damage to the frame which made my car worth even less than if there were no damage to it. I could not believe how Heiser who was such a large dealership could lie to me. I told myself I would never return there. A few years later when we were ready to buy another car we decided to go to Wilde Toyota instead. The service was great. The deal was quick and smooth. The salesman was very knowledgeable and helpful. We were in and out in less than two hours. Recently, we went back to Heiser because someone we knew highly recommended it and told us that their customer service changed due to management. We also looked at the reviews which were very good. We decided to give them a try again. We had the misfortune of working with Andrew (Andy) Mamayek. He sold us a Certified 2013 Toyota Venza. It was a bad start to begin with. We should have left but I was too in love with the car. It took almost three hours just to get us into the finance department to sign the paper work, we were there for almost 6 hours total. Then when we took the car home, within two hours the car died. We called Andy who said we can call him any time with any questions. He promised us that first thing Monday morning someone will come and pick up the car to get it fixaed. On Monday morning, I heard nothing back from Andy or Heiser. I called Andy who did not pick up his phone but texted me that he had no reception on his phone to take my call but will get a hold of someone at Heiser. I waited and waited and still no call from anyone. I decided to call a manager at Heiser and spoke with Pat who knew nothing about my issue. He then had the service manager Joe who then told me that they would send out someone to tow my car. It took a few hours for someone to come by, which I felt should have came sooner because I had to work and the my only transportation was dead. The tow truck company damaged my garage trying to get the car out. Now that’s another issue I have to deal with as well. In the end, I finally got the car fixed. I wish they could have understood the frustration and inconvenience I had to go through. They did nothing to compensate me for the time I had to lose from work trying to deal with this issue. My husband had to miss work for a few hours just so the tow truck can come pick up the car because it was parked in the garage and they wouldn’t have any access to the car if he went to work also. I shouldn’t have to spend the extra money for a Certified car and have it die on me after 2 hours after purchasing the vehicle. When I am ready to buy another car in a few years, I am going to avoid this place like a plague. I will be definitely going back to Wilde Toyota instead of Heiser. I was really hoping to have a better experience this time around but I guessed wrong about them once again. More
by Mai V.
March 10, 2016
Easy Transition Working with Al made the process of choosing my new vehicle an easy process. He's very friendly and professional and wants to be sure you are happy wi Working with Al made the process of choosing my new vehicle an easy process. He's very friendly and professional and wants to be sure you are happy with your decision. Heiser is a great dealership; everyone is helpful and concerned that you have a good experience. I Love Heiser! More
by Feebs
February 12, 2016
Oil Drain????? Made an appointment for an oil change and tire rotation. After paying I started vehicle and the oil light was on. Shutoff engine and went back in of Made an appointment for an oil change and tire rotation. After paying I started vehicle and the oil light was on. Shutoff engine and went back in office.Tech came out and checked oil and there was NONE.He had to go and bring some out from the service area. I called the service mgr. and he did refund the cost of the service work,nothing more.I just hope no damage was done to the engine. I also checked the lug nuts when I got home in case they were loose. Not a very professional job. More
by Drained
Employees Worked With
Joe Vicari
February 04, 2016
Satisfied new Toyota customer ! We recently bought a 2016 Highlander from Roger at Heiser - very satisfied with his knowledge , professionalism and would recommend him highly. He go We recently bought a 2016 Highlander from Roger at Heiser - very satisfied with his knowledge , professionalism and would recommend him highly. He got us exactly all the things we asked for and didn't try to sell us anything we didn't ask for ! More
by Black
Employees Worked With
