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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,860 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,860 reviews

March 18, 2024

Always great! Heiser is where I purchased my truck and the only people I trust to service it. Next year, I'll buy the new Capstone Tundra from Heiser. More

by WALLYJP1
Recommend Dealer
Yes
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Mar 19, 2024 -

Heiser Toyota responded

Wally, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 17, 2024

Heiser Toyota has taken great care of all my vehicles. They are friendly and professional. Keep me informed throughout the time I wait. I really appreciate their excellent service! More

by AJOMILLAR
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
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Mar 17, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 17, 2024

Consistent, professional and friendly. Quality work is done and estimates for time & cost are accurate. Thanks Tom & techs for helping to keep my Toyotas in top condition. More

by Ajm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2024 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 16, 2024

He was very helpful and knew He informed of the things that I'm due for and although I couldn't take care of them then he gave me the price estimate of each item. More

by Bgagnone3
Recommend Dealer
Yes
Employees Worked With
Matthew Foti
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Mar 17, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 16, 2024

I am a retired Navy Captain and know people. My experience with Matt has been consistently outstanding. It's people like him that make Heiser Toyota the only dealership I go to. More

by L Schneiderman
Recommend Dealer
Yes
Employees Worked With
Matt Service consultant and cashier
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Mar 17, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 16, 2024

Professional and personal and competent This service consultant was thrust worthy which is an extremely important quality. More

by L Schneiderman
Recommend Dealer
Yes
Employees Worked With
Matthew Foti
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Mar 17, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 16, 2024

Pleasant, helpful customer service. Efficient process. Clean facility I would recommend to a friend for services More

by masuz1w
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Mar 17, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 16, 2024

5 Lower your price for a oil change Thats all i have say on the subject More

by SCOTTFRANKEN
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Mar 17, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Scott, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 16, 2024

Kept me up to date on status. Prompt service. Always a great experience at Heiser. More

by ONEPACKMAN004
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 17, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 16, 2024

Oil change & tire rotation took one & a half hours while I waited. Garage-the plastic seat protector was left in my car & the steering wheel felt dirty after car was finished More

by Lipswag@att.net
Recommend Dealer
No
Employees Worked With
Matt
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Mar 21, 2024 -

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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