Heiser Toyota

Above and beyond No matter if I come in for maintenance or it’s time for me to turn in my leased vehicle, I am always treated with respect and kindness. My latest vi No matter if I come in for maintenance or it’s time for me to turn in my leased vehicle, I am always treated with respect and kindness. My latest visit was to lease my next next vehicle. My sales person was Al Hussain; always a pleasure to work with even when I am being less than decisive. He wants to be sure you’re informed before you make your decision and once you do, does all he can to make sure you’re happy. I met another team member, Shahat Mohamed and was very impressed with his friendly professionalism. I love this dealership; they’re a wonderful group of people and want nothing but the best for their customers; both returning and new More

Great experience I had a great experience with Al Hussain purchasing my vehicle here. He was very friendly and made the process easy and very informative. I felt confi I had a great experience with Al Hussain purchasing my vehicle here. He was very friendly and made the process easy and very informative. I felt confident about all aspects of my experience, I will definitely return for service here and would recommend the dealership and Al. More

Great Customer Service Had another great experience purchasing a new Camry from Al Hussain. He makes the whole process so easy. Will be back for our next purchase. Had another great experience purchasing a new Camry from Al Hussain. He makes the whole process so easy. Will be back for our next purchase. More

Friendly Experience I dealt with Joy for sales and Goran for the F&I group. Both were very friendly and the process went smooth. Toyota financing was even able to beat my I dealt with Joy for sales and Goran for the F&I group. Both were very friendly and the process went smooth. Toyota financing was even able to beat my credit union rate. There were some prep work issues that took a while, but the sales manager kept checking in with me to update on the status and even provided a Toyota hat as an apology. More

Oil change Chue is absolutely wonderful. He knows what he’s talking about and very nice to the customers. The area is nice and clean. And thanks for the snacks. Chue is absolutely wonderful. He knows what he’s talking about and very nice to the customers. The area is nice and clean. And thanks for the snacks. More

Forgot to tighten valve caps Normally great service. I brought my Highlander in for a oil change. They also check and fill tires if needed. I found out about 4 days later that the Normally great service. I brought my Highlander in for a oil change. They also check and fill tires if needed. I found out about 4 days later that the valve stem covers on all the tires were completely loose. I knew because one was missing and then I checked the rest and found out they were all the way loose. I had to take my Highlander back in and have the tires rechecked and they replaced all my caps. Thank you for that. I wasn't happy at first, but you redeemed yourselves. It just had seemed like the job wasn't all the way complete at first. I always get great service from Heiser Toyota and appreciate! More

Inexcusably slow service I arrived on time for an appointment for a service that was scheduled to last one hour and my car wasn’t ready for over two and a half hours for no ex I arrived on time for an appointment for a service that was scheduled to last one hour and my car wasn’t ready for over two and a half hours for no excusable reason. The extremely long delay was especially difficult because I had my toddler with me. This dealership has no concern for your time. I would recommend servicing your vehicle somewhere else if you’re planning on waiting during the service. More

I had a flat tire and the service team fit me into the day. Excellent. the person who started with a good morning stayed with me until the service was completed. Great Customer Service! I would recommend the Excellent. the person who started with a good morning stayed with me until the service was completed. Great Customer Service! I would recommend them to anyone. More

Great atmosphere I had a very seamless experience at Heiser Toyota last week upon the purchase of my BMW. The staff were very knowledgeable and addressed all questions I had a very seamless experience at Heiser Toyota last week upon the purchase of my BMW. The staff were very knowledgeable and addressed all questions and concerns I had regarding the vehicle. Financing was a painless process, and they gave me more money for my trade-in than I had anticipated. They broke down everything I needed to know in a way I could understand. I give a 4 out of 5 stars because at times they did seem a little rushed to get paperwork and things in order, that I barely had time to think and take it all in! Overall though, very genuine service, and staff that weren't even working with me treated me with the same respect as if I was their client. Job well done, and I LOVE my new car! More

always helpful explaining things in words uunderstand told me what would be done at 25000 exam and declined something for me that would be taken care of in my next scheduled visit told me what would be done at 25000 exam and declined something for me that would be taken care of in my next scheduled visit More