Heiser Toyota

Disappointed in service After our vehicle was given back to me there was question whether the work had been done. Wrong keys given to me. No oil change sticker updated, had After our vehicle was given back to me there was question whether the work had been done. Wrong keys given to me. No oil change sticker updated, had to be done. Service tech could not immediately locate vehicle. Had to wait extra 10-15 minutes to actually get vehicle after all was declared finished. This is the 2nd time we've had a problem with work not being finished when given vehicle back. Our recommendation to others about this service center contains an asterisk as there is some hesitation on our part. Not what we expect from Heiser. More

Four Tire replacement Replaced all of the tires. During your tire special. Chue was very good in keeping me updated. The tires were onsite, so no wait for installation. Replaced all of the tires. During your tire special. Chue was very good in keeping me updated. The tires were onsite, so no wait for installation. More

Great job, quick service Did a great job, in fast and service was done quickly. Have never had any problems with the service provided on our last 2 leased cars. Did a great job, in fast and service was done quickly. Have never had any problems with the service provided on our last 2 leased cars. More

12 Month Service The actual service went as expected. The web site system is terrible! When I first scheduled appointment< I did not get a confirmation. When I tried The actual service went as expected. The web site system is terrible! When I first scheduled appointment< I did not get a confirmation. When I tried to reschedule or cancel, the web site did not work. When I tried 'Conract Us', the email recipient was not in the system, When I tried 'Feedback', the email recipient was not in the system. The web site problems create a terrible Customer Service experience. More

James Hicks is the reason I keep coming back! I just leased my 3rd car from James Hicks. I have a different Toyota dealership about 5 minutes from my house but I drive the 25 minutes to the Metro I just leased my 3rd car from James Hicks. I have a different Toyota dealership about 5 minutes from my house but I drive the 25 minutes to the Metro Auto Mall location because I love working with James. He is someone who is trustworthy, goes above and beyond for his customers and just really cares. I wouldn't trust leasing a car from anyone else. More

oil change and tire rotation appreciative of valuing my time and noting a problem that will require follow up looking forward to returning to the dealership for my future ser appreciative of valuing my time and noting a problem that will require follow up looking forward to returning to the dealership for my future service More

Reliable Excellent, attentive service. I always enjoy the hospitality that is offered in the waiting area. I have not felt pressured to purchase anything more Excellent, attentive service. I always enjoy the hospitality that is offered in the waiting area. I have not felt pressured to purchase anything more than I need at this establishment. More

Excellent Customer Service Have dealt with many other car dealerships around over the years and Heiser is by far the best I have ever dealt with. I will never deal with any oth Have dealt with many other car dealerships around over the years and Heiser is by far the best I have ever dealt with. I will never deal with any other dealership again unless I move far away. They take customer service seriously. More

Awesome people to work with Always a pleasure to do business with. Bought and serviced all my vehicles there since 1989. People I trust, which is rare today. Keep it up! Always a pleasure to do business with. Bought and serviced all my vehicles there since 1989. People I trust, which is rare today. Keep it up! More

Awesome customer service Roger was very helpful through the buying process of a truck. Was willing to come in on his day off to sign papers and go over the truck with me. The Roger was very helpful through the buying process of a truck. Was willing to come in on his day off to sign papers and go over the truck with me. They detailed and filled up the truck for me as well. Would highly recommend Roger for anyone looking for a vehicle. More