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Heiser Toyota

Milwaukee, WI

4.7
7,019 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,019 reviews

July 31, 2024

I was disappointed in my service yesterday it seems like because it's was at the end of the day things were rushed. 1st I was called that my car was ready ,told sign it was wrong paper work,2nd get in my ca More

by Joan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Graesing
Jul 31, 2024 -

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 31, 2024

The tech and manager are freat facilities are well taken care of. Hats off to everyone More

by DMEYER20
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 31, 2024

Al was so welcoming, helpful, and knowledgeable in our car purchasing process. He was also personable and made our experience very favorable. We would recommend this dealership to anyone looking to buy a More

by tsbauer95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Heiser Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well with Al and truly appreciate your feedback. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

July 31, 2024

Salesman James Hicks was very kind and helpful! He made this a great experience for me. The finance department is very informative and very helpful with communicating all services and warranties! H More

by tbfuzzybear09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Heiser Toyota responded

We are so glad that James had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

July 30, 2024

My experience at the Toyota dealership was a good experience. Everyone was helpful and ready to sell More

by jerome43543
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Heiser Toyota responded

Jerome, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 30, 2024

Recently bought 2 used cars here in the same month. Hadn’t planned to, but circumstances lead to the need and they had the vehicles we wanted which were in much better shape than other places. Given th More

by dwright69
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Larner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that Jason and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 30, 2024

It is fairly easy to get an appointment for service. They also have transportation if you need it. It has also been my experience that they do the service you need done and let you know if other service More

by Sue K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Haefner
Jul 30, 2024 -

Heiser Toyota responded

Sue, Thanks for sharing your thoughts about your experience with Heiser Toyota. Linda and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 30, 2024

Excellent service. Friendly service advisor. Service was fast and efficient.will definitely return for service More

by c-mgraesing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Graesing
Jul 31, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 22, 2024

Have not followed on the problem past 30 days. Need owners manual. Please check into. Have received owners manuals. Thank You More

by ronjlyons_53149
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, Ron, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

July 20, 2024

An exceptional sales person. He noticed that I had several years of licensed plate renewal stickers on my plates. He took the time to remove the old ones and replace it with the More

by STEPHSCHWARZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Roger delivered such a great experience! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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