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Heiser Toyota
Milwaukee, WI
7,958 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,958 reviews
January 13, 2026
Communication around my recall service was extremely poor. I was not told that the required part was unavailable or could not be ordered until after my vehicle was already taken apart, leaving me unexpe poor. I was not told that the required part was unavailable or could not be ordered until after my vehicle was already taken apart, leaving me unexpectedly without my car over the holidays. The service advisor I initially worked with was also aggressive and unprofessional. He accused me of swearing at him when I did not, raised his voice on the phone, and later stood uncomfortably close and continued to loom over me even after I asked to work with someone else and requested space. As a woman, this behavior felt intimidating and inappropriate. More
by Courtney43
Verified Customer
January 12, 2026
Prompt attention when I arrived . .. communicated well ... advised me what to expect on my next visit ... Michael was excellent ... nice waiting area ... .. communicated well ... advised me what to expect on my next visit ... Michael was excellent ... nice waiting area ... More
by r.mackiewicz52
January 12, 2026
Quick and easy Wondering to provide great service Hassle free and easy process was fast and simple free and easy process was fast and simple More
by aus.bansal
January 12, 2026
Mike Wemmer was my service advisor great communicator, polite, very professional looking forward working with him again. polite, very professional looking forward working with him again. More
by JMATTHEWS9028
January 12, 2026
Mike Wemmer was my service advisor great communicator, polite, very professional looking forward working with him again. polite, very professional looking forward working with him again. More
by JMATTHEWS9028
January 09, 2026
Loved the people and the dealership, but it took 2 hrs to even get a test drive. 6 hours there is way too much time. even get a test drive. 6 hours there is way too much time. More
by billlutzdco
January 09, 2026
Didn't test truck got stranded on the road with no assistance For 1200 dollars could of at least put gas in the truck assistance For 1200 dollars could of at least put gas in the truck More
by Ace
January 09, 2026
Limited interaction but what I had was good. Interacted with Mike over the phone and was provided all the information I needed Interacted with Mike over the phone and was provided all the information I needed More
by katieheckel
January 08, 2026
Very happy with your service department. Tom L. went through each of the recalls with me and the service work I had done. Tom L. went through each of the recalls with me and the service work I had done. More
by Tysonw
Employees Worked With
