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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,443 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,443 reviews

January 25, 2024

Received warm welcome . Service agent understand my need and provided right input. Also, Mentioned time to complete the service and completed service 20 earlier. More

by psarrun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear Tom and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

Awesome I had an awesome experience. It was quick and easy process Would come again More

by andreasebl04
Recommend Dealer
Yes
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Jan 26, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

Great Great customer service. Helped breakdown service lingo and was considerate of my time Great customer service. Helped breakdown service lingo and was considerate of my time. More

by XIONGAE
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 26, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

Already did that in a text. ..it was wonderful as always, work done carefully and quickly, price a very pleasant surprise, trust the team implicitly!! More

by bunnyraasch
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 26, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

Easy to work with, friendly, informative Provides a welcoming environment and very professional Great service More

by AKUBASIA
Recommend Dealer
Yes
Employees Worked With
Not sure but I think it was Matt Foti
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Jan 26, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

Good service but a bit slow. Peter said it would take 90 minutes. After 2 hours and 15 minutes I went to inquire and found my vehicle was done More

by TCHERN
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Jan 26, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority and we apologize for the long wait. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

The experience was fine and they completed the work in a timely manner. I noted that boundaries can be a little better in conversation. I also slipped on the ice getting my car from the lot and still strugg More

by JENNIFERKATELE
Recommend Dealer
Yes
Employees Worked With
Tom
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Jan 26, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We hope you are feeling better from your fall. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

They assisted with calling Toyota organization to with getting my remote service reconnected and setting up my appointment to get my 2022 buffed and detailed. More

by moestransitional
Recommend Dealer
Yes
Employees Worked With
Al and Shahat
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Jan 26, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

The people at Heiser Toyota are so friendly, caring and outstanding at their jobs! They sure made everything so easy for us during our recent visit! More

by jlynn23.jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Report | Print
Jan 26, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

5. Chris was excellent He spent time answering a bunch of questions I had and was very knowledgeable. More

by ps19dkanten
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Jan 26, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chris here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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