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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,435 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,435 reviews

January 29, 2024

They always take great care of me, let me know what's happening, how much things will cost, and what's up next when I leave. More

by rev.ellen
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 30, 2024 -

Heiser Toyota responded

Rev. Ellen, Thank you for taking the time to share your thoughts on working with Matt and our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 29, 2024

Clean, effecient, dependable. It was a comfortable, pleaseant experience overall. The car was maintenanced to my satisfaction. More

by dhanyard
Recommend Dealer
Yes
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Jan 30, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 29, 2024

Matt was very helpful Matt was prompt, very helpful and very thorough He was very knowledgeable More

by joanieholland8
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 30, 2024 -

Heiser Toyota responded

Joanie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 29, 2024

Our car was serviced but didn't tell us when it was done. Was there 2 hours for a 45 minute job. More

by Nlemke
Recommend Dealer
No
Employees Worked With
Peter Miszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Jan 31, 2024 -

Heiser Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 28, 2024

Altaf Hussain is a great caring salesman. Rest of staff friendly too but Al keeps you in the loop during the new car process.. Always updating you on where your car is now if ordering. More

by tommatthewsniners
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Jan 28, 2024 -

Heiser Toyota responded

We are so glad that Al had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

January 28, 2024

Informative. Helpful. Friendly. The man who helped me was friendly and answered all my questions thoroughly More

by KURTB24
Recommend Dealer
Yes
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Jan 28, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 28, 2024

The staff were nice and professional. Also, I did not have to wait very long. More

by KATRINA.JONES40
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Jan 29, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out, Katrina. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 27, 2024

Quick friendly and respectful The service was great. The employee was very kind and helped me with everything he was amazing More

by Anthony Yang
Recommend Dealer
Yes
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Jan 28, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out, Anthony Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 27, 2024

Completed what needed to be done faster than expected and yo my satisfaction. Completed what needed to be done to my satisfaction and faster than expected. Also recommended additional maintenance in the near More

by kirk.bailey0
Recommend Dealer
Yes
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Jan 28, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Kirk, for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 27, 2024

We got what we went in for plus we got the front seat fixed. We were kept informed along the way what was being done and how long it would take until it was finished. There were no surprises in cost. More

by Susie C
Recommend Dealer
Yes
Employees Worked With
Tom
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Jan 28, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Susie, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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