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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,445 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,445 reviews

February 07, 2024

I was greeted quickly and served quickly. I was respectfully shown some upselling but it was no pressure really More

by JOHNNYDSTAR
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakub Kania
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Feb 08, 2024 -

Heiser Toyota responded

Johnny, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 07, 2024

90 minutes for a simple oil change with an appointment is unacceptable. And I was not offered a car wash code. More

by R_KAISER
Recommend Dealer
No
Employees Worked With
Peter Miszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 10, 2024 -

Heiser Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

Made an appointment. Chris was great. Explain what I wanted it happen and was out of there. More

by Vergatson
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 07, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

Matt was very knowledgeable and helpful. He exceeded my expectations on what you would expect at the dealer More

by Petermiszewski
Recommend Dealer
Yes
Employees Worked With
Matt Foti
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Feb 07, 2024 -

Heiser Toyota responded

Peter, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

Timely and friends service for my 20,000-mile inspection Clean and accommodating waiting room Thank you More

by Knapang1
Recommend Dealer
Yes
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Feb 07, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

Complete attention to all the issues with my truck. Great communication and a timely response to questions. More

by BFLANN556
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 07, 2024 -

Heiser Toyota responded

Thank you for your very kind review. Tom and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

Quick and friendly I didn't have to wait long and the staff were friendly to me More

by lrizzo35
Recommend Dealer
Yes
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Feb 07, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

First service with the new car, quick service I got my 2nd key fob programmed More

by Terrylittle08
Recommend Dealer
Yes
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Feb 07, 2024 -

Heiser Toyota responded

Terry, Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

I had a tire pressure warning light on my dashboard. I drove to the Metro Mall location, was told the stem valve might need replacing. I scheduled an appointment for the fix. Estimate replacement cost 1 More

by MikeFarrell800
Recommend Dealer
Yes
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Feb 07, 2024 -

Heiser Toyota responded

Mike, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

Very efficient and explains to me what was going on. Thank you. The waiting area and the time waiting for services to get done was a good experience. More

by YENGVNNCR_TOYO
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Report | Print
Feb 07, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. Peter and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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