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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,868 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,868 reviews

January 17, 2024

Dealer worked with me to correct one of the many problems I have with my vehicle. More

by AMYLBENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Heiser Toyota responded

Amy, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 17, 2024

Professional and very courteous. Listened to my concerns and treated me respectfully like I am a valued customer. More

by May Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Heiser Toyota responded

May, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Peter and our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 17, 2024

My appointment was done in a timely manner and everything checked out just as I hoped. More

by ESCHULFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Heiser Toyota responded

Thank you! Joshua and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 17, 2024

I really appreciate the honest feedback given when I asked my questions. I felt very supported. More

by Amsale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Heiser Toyota responded

It's great to hear that Tom was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 17, 2024

I like y’all service y’all are nice people and funny I wish I could come back and another car thank you very much I appreciate y’all. More

by YVONNEBROWNUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Heiser Toyota responded

Yvonne, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 17, 2024

I especially like Heiser Toyota service center for Great oil change experience. Fast and pleasant. They send nice coupons with discounts. More

by ALIOSHA_ALIONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 17, 2024

There was no pressure to do any extra work they left it up to me to decide More

by DOUGF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Heiser Toyota responded

Doug, Thank you for taking the time to share your thoughts on working with Matt and our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 17, 2024

The service department met my expectations and performed the maintenance and repair in a timely manner. More

by bTENPAS001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 17, 2024

Contact person was pleasant and efficient. Service was completed ahead of promised time. Waiting room was clean and spacious. More

by PROFPLUM22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 17, 2024

Emission test could not be done because it was broke. One of the reasons I made appointment More

by pocajel141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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