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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,867 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,867 reviews

January 24, 2024

Everything went smoothly and was explained to me very well - before and upon completion. More

by RHEANNA423
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 25, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

He was friendly kept me updated and scheduled a safety recall for me Great job More

by LJMOSER919
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 25, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

Answered all my questions. Drove car up to the door, so I didn't have to walk far, parking lot was getting slippery More

by SCHMITTLOIS4137
Recommend Dealer
Yes
Employees Worked With
Tom
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Jan 25, 2024 -

Heiser Toyota responded

Lois, thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

Very professional and kept in touch with me. Very polite. Car delivered as promised. Good deal. More

by amanganwi
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Jan 25, 2024 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

Dropped my car off for an appointment. I showed up 8 hours later to pick up my vehicle. They forgot about my car, and the work was never completed. More

by MSHARP20
Recommend Dealer
No
Employees Worked With
Joshua Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Porter
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Jan 25, 2024 -

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

Timely and efficient Service area pleasant to wait in, miss the popcorn!! Very busy team More

by Basteward12
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 25, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

Very efficient and clear about what is being repaired and informative. Thanks. Thank you for your service. More

by YENGVNNCR_TOYO
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Jan 25, 2024 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

It was only the 5K mile first maintenance. Pretty straightforward The service was very fine. More

by EDUARD.PETROVSKIS
Recommend Dealer
Yes
Employees Worked With
Don't remember.
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Jan 25, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department, Eduard! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

Understand requirements and completed the expected He provided right eta to complete the service Thanks for support More

by psarrun
Recommend Dealer
Yes
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Jan 25, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

Darrin was very patient with answering questions and good at giving me updates on the status of my vehicle, which I had placed a request for from manufacturer, on a regular basis More

by EW
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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