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Heiser Toyota

Milwaukee, WI

4.7
6,866 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,866 reviews

January 25, 2024

Easy to work with, friendly, informative Provides a welcoming environment and very professional Great service More

by AKUBASIA
Recommend Dealer
Yes
Employees Worked With
Not sure but I think it was Matt Foti
Jan 26, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

Good service but a bit slow. Peter said it would take 90 minutes. After 2 hours and 15 minutes I went to inquire and found my vehicle was done More

by TCHERN
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Jan 26, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority and we apologize for the long wait. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

I was picking up my car, told I would sign and be on my way. There was a parking brake error message. They told me they could fix it when I was there. After 90 min I told them I had to leave bc I brought n More

by Loya_elizabeth
Recommend Dealer
No
Jan 26, 2024 -

Heiser Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

The experience was fine and they completed the work in a timely manner. I noted that boundaries can be a little better in conversation. I also slipped on the ice getting my car from the lot and still strugg More

by JENNIFERKATELE
Recommend Dealer
Yes
Employees Worked With
Tom
Jan 26, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We hope you are feeling better from your fall. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

They assisted with calling Toyota organization to with getting my remote service reconnected and setting up my appointment to get my 2022 buffed and detailed. More

by moestransitional
Recommend Dealer
Yes
Employees Worked With
Al and Shahat
Jan 26, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

The people at Heiser Toyota are so friendly, caring and outstanding at their jobs! They sure made everything so easy for us during our recent visit! More

by jlynn23.jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Jan 26, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

5. Chris was excellent He spent time answering a bunch of questions I had and was very knowledgeable. More

by ps19dkanten
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
Jan 26, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chris here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

Awesome. Great group of people from Sales to Service. 100% would recommend to anyone. Always helpful, knowledgeable, and willing to go the extra mile to take More

by jjarvis13
Recommend Dealer
Yes
Employees Worked With
Joe and Tom helped me out.
Jan 26, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

Jordan was great to work with. Pleasant experience working with Jordan and Colt on the purchase of the Rav 4. More

by Gina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Heiser Toyota responded

Gina, Thanks for sharing your thoughts about your experience with Heiser Toyota. Jordan, Colt, and our team appreciate your business and hope to see you again soon! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

January 24, 2024

Everything went smoothly and was explained to me very well - before and upon completion. More

by RHEANNA423
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 25, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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