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Heiser Toyota

Milwaukee, WI

4.7
6,996 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,996 reviews

November 20, 2024

Prompt and consistent service. Easy to schedule and friendly staff. I will continue to bring my Toyota to Heiser More

by kg-erickson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Heiser Toyota responded

We are very happy to hear Christopher and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 20, 2024

Have been going to this dealership for many years. Always receive prompt and professional service. More

by VSALULA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 20, 2024

My seat belt dont work on a truck I purchased. ..still waiting for real repair More

by stevestvn24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Dixon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Heiser Toyota responded

Steve, Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 20, 2024

Got the work dine when they said they would and did not suggest things that could wait. More

by harttjle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 19, 2024

Helped my son buy a truck here. Alex Hall did a great job helping my son and I with the process. Would recommend him to anyone. Patient. Not pushy. Thorough. We live an hour a More

by radtke05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Heiser Toyota responded

Thanks for your feedback on your recent visit to Heiser Toyota. It's great to hear that Alex was able to assist you and that you had such a positive experience. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

November 19, 2024

Everyone is pleasant to work with and are not pushy about recommended repairs, which I appreciate. More

by HAMBOS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 19, 2024

Best service experience and friendliest staff around. Tommy Toyota takes care of all of my Toyotas at Heiser Toyota! More

by TOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Garski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 19, 2024

The service was done in a timely manner and my car feels to be running good, and the complementary car wash was working. More

by ESCHULFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 18, 2024

I brought my car in for the check engine light—they told me what they thought the problem was. I paid $800 to have this fixed and the check engine light came back on less than a week later. More

by sommer.kayla1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Lowther
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2024

Very friendly and helpfull staff. Listened to what I wanted and did their best to get a match for me. After sale staff was very informative too. More

by gtokowals
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

gtokowals responded

Lori is great to work with.

Nov 19, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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