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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,773 Reviews

1,773 Reviews of Hawk Ford of St. Charles - Service Center

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August 05, 2023

Honest accurate answers to my service questions. I was treated with respect. No pressure. I will come back. More

by JUDY.ROBNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 04, 2023

We are pleased to partner with Hawk Ford. They proved us with great service. Thank you. More

by mark.kemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily Bisbikis
Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 04, 2023

Always very pleased with the service department. Mostly there for oil changes, regardeless, always a great experience. More

by MWELLS8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Donovan, Connor Brown
Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 03, 2023

Everyone was very nice. My truck was finished in the estimated time frame as well. More

by VALTHEVET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 03, 2023

Very professional and kind. I bought a vehicle and needed maintenance the day after I bought it and they took care of me very quickly and got me a loaner that day I brought it i More

by BRADLEY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Reckards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 03, 2023

Hawk Ford ha a friendly, knowledgeable and convenient service center. I highly recommend them. I love it’s periodontal touch of meeting me at my car and a video of their findings. More

by SMARTIN3469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Case
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher , Monique Case, Jennifer Rocio, Steve Donovan, Connor Brown
Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :) We LOVE that you enjoy the videos, those are a great tool so that you can see exactly what is going on with your vehicle!

July 31, 2023

Not going to provide further information beyond what I have already provided to you. Thanks More

by BILLHOGATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2023

Shannon Board is amazing person. She took care of my car and constantly provided an update on fixing the issue. Thank you Shannon More

by ZEAL_TAJPURIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Board
July 29, 2023

Very fast service; I really appreciated them getting me in and out and on my way so quickly. Very courteous. More

by NAUGS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who I dealt with
July 29, 2023

Chris Kruger is not responding to my emails. I don’t have any problems with him but I want him to clarify why I cannot get my $500 deposit for an order. According to the agreement and ford motor More

by ZEAL_TAJPURIA
Recommend Dealer
No
Employees Worked With
Chris Krueger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Hawk Ford of St. Charles responded

Good Morning, I have reached out to Chris and requested he email you today! I apologize for the delay! If I can assist you in any way, please let me know. My direct line is 630-584-1800 ext. 830; or you can email me at Jessica.Vida@hawkauto.com. Thank you, Jessica Vida, Manager Hawk Ford of St. Charles

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