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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,773 Reviews
Call Service Center (630) 384-9905

1,773 Reviews of Hawk Ford of St. Charles - Service Center

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August 11, 2023

i have been dealing with this dealership for 28 years and noting but good experiences. More

by JHAWBAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amalia Huerta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 10, 2023

The person I worked with in the service department is not listed below! I see now where to add them More

by flynn_ke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! I noticed you only gave us 3-STARS, I was hoping you could elaborate on your recent experience so that I can ensure we provide the best possible experiences moving forward! Can you please give me a call? 630-584-1800 ext. 830. I look forward to hearing from you! Jessica Vida, Manager Hawk Ford of St. Charles

August 09, 2023

Super professional! Informative and very helpful! Definitely will be back if I ever need anything! More

by JLWAG13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 09, 2023

Dealership doesn’t want to fix my truck under warranty because it cost them money they want me to pay for stuff More

by STOLTMAN.THOMAS245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Grant
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Hi Thomas, We always do our best when working with customers to ensure warranty is explained in detail. If you ever have any questions as to whether something is or is not covered, our Service Advisors/Manager are more than able to assist you! They can explain at length the type of warranty you have, and work to explain why something is or is not covered. If you would like to give me a call direct, my number is 630-584-1800 ext. 830. I will then work with our Service Advisor/Management team to best answer your questions! Jessica Vida, Manager Hawk Ford of St. Charles

August 08, 2023

very pleased with sales & service and the recall where the tech came to my house to fix transmission. More

by KECHLIN07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 07, 2023

Jerry did a fine job attending to my car needs. Transportation home was also fine. More

by BARBARAJEAN_DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 07, 2023

Very professional staff. I believe i received a fair value for my trade in purchasing truck. More

by BEP1244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Reckards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 06, 2023

Nice and professional people work here. I waited and they got my suv in and out quickly. Very polite too! Thank you! More

by artolius24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 06, 2023

The showed me what needed to be done and then offered me a ride to work or home. I decided to wait, but it did take a little longer than expected. But everyone was polite and helpful. More

by SHAAS@remax.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The Service people for the Diesel in the back.
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :) We try to make doing business with us as easy as possible because your time is valuable! We understand that, thanks again!

August 05, 2023

Good customer service & quick turn around time. Online scheduling for service was a nice bonus. More

by carrief227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

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