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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,845 Reviews
Call Service Center (630) 384-9905

1,845 Reviews of Hawk Ford of St. Charles - Service Center

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November 09, 2023

Staff was helpful and courteous. The prices were competitive, and the car was returned to me in minimum time. More

by PROPWASH.IL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our helpful and courteous staff, competitive prices, and efficient service at Hawk Ford of St. Charles! Providing exceptional customer service and quality work in a timely manner is our priority, and we appreciate your feedback.

November 08, 2023

I want to thank Josh, the service advisor, for his professionalism and taking our sense of urgency as his own. He provided excellent communication and timely updates and his team was able to repair o More

by whtkgt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your exceptional experience with Josh, the service advisor at Hawk Ford of St. Charles! Josh's professionalism, sense of urgency, excellent communication, and efficient team reflect our commitment to providing top-notch service - thank you for trusting us with your car repair needs!

November 08, 2023

My personal experience was great with quick turnaround and outstanding service advisors, I’ll definitely be recommending this service center to anyone . More

by RVV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerardo Sharif
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November 08, 2023

Steve has been great working through many ongoing issues with my Ford Lightning. Thanks Scott More

by SR.BLOOMQUIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about Steve's exceptional support in addressing the ongoing issues with your Ford Lightning at Hawk Ford of xx. Charles! Steve's dedication to resolving challenges underscores our commitment to providing top-tier service - thank you for trusting us with your vehicle needs!

November 07, 2023

Fantastic service staff, I would appreciate not getting multiple callbacks about my experience- survey is emough More

by sourna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Hawk Ford of St. Charles responded

Thank you for the 5-STAR Review! And thank you for your feedback. We care about our customer experience and the reason for the post-visit follow-up phone call is to ensure we exceeded your expectations! That is always our goal as we strive for complete and total customer satisfaction. :)

November 07, 2023

It was a very pleasant experience, Jerry was great and the repair was completed in under the estimated time. More

by KEVIN@DUBBINS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Sharif
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your pleasant experience with Jerry at Hawk Ford of St. Charles and that the repair was completed efficiently! Jerry's exceptional service and the timely repair showcase our dedication to excellence - thank you for choosing us!

November 02, 2023

The service was slower than expected due to workers calling in Ill. When I had a question for a technician, I was told no one was available and not given any alternative. More

by FHAMMELMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know the names of the employees.
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November 01, 2023

This was very very convenient for my schedule and I will be using this service again. More

by MCHRISOS25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy and Molly
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Apr 05, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that our service was very convenient for your schedule and that you plan on using our services again. Customer convenience is a top priority at Hawk Ford of St. Charles. Thank you for your feedback!

October 31, 2023

Customer service is great and you feel like you’re in good hands with the technicians in their service and quick lanes! They don’t seem to get upset with your questions about the work that needs to be d More

by debbie.behrens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experiences with our excellent customer service and knowledgeable technicians at Hawk Ford of St. Charles! Your loyalty and satisfaction are truly valued, and we look forward to continuing to provide top-notch service and repairs whenever you need them - thank you for choosing us as your trusted automotive partner!

October 31, 2023

Kathy Czerwiński does a fantastic job taking care of my F-250 whenever it needs service. I had lunchtime appointment, and she made sure that the oil change, tire rotation, and recall work was done quickly More

by tubaandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Czerwinski
Report | Print
Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about Kathy Czerwiński's fantastic care for your F-250 at Hawk Ford of St. Charles! Her efficiency, friendliness, and attention to detail exemplify our commitment to providing exceptional service - thank you for sharing your positive experience!

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