Hawk Ford of St. Charles - Service Center

Great service all around they did a great job in letting me know what I needed to have fixed on the car and made suggestions to what I need to get done me know what I needed to have fixed on the car and made suggestions to what I need to get done More

"From the moment I stepped into Hawk Ford, St. Charles, I knew my trusty Diesel Ford F-150 was in good hands. Not only did they chauffeur me to work (talk about royal treatment!), but they even de Charles, I knew my trusty Diesel Ford F-150 was in good hands. Not only did they chauffeur me to work (talk about royal treatment!), but they even delivered my truck right to my office door once they were done with it. Who does that? Hawk Ford does, that's who! Special shoutout to Kathy, who not only made sure my truck got the care it needed but also kept things light and funny. Between her great sense of humor and top-notch efficiency, I felt like I was getting car service with a side of stand-up comedy! 🎤 There's no question about it; I'm sticking with Hawk Ford. For anyone considering a visit, let me put it this way: Where else can you get excellent car service AND a dose of humor? Only at Hawk Ford, folks! 🚗💨😂" Stephen More

The oil change and service on my truck were standard but the customer service at the desk was exceptional. The advisor took extra time after my vehicle was complete to walk out to my car and troubleshoot an the customer service at the desk was exceptional. The advisor took extra time after my vehicle was complete to walk out to my car and troubleshoot an ongoing issue with me. He was able to fix the issue quickly, and an incredibly annoying issue was resolved. He could have told me to schedule another appointment, but by him taking the extra time to help, he saved me an entire day and another appointment. Thanks again!! More

Great service! Quick and friendly! Will be coming back for all services. Thank you Ford! Quick and friendly! Will be coming back for all services. Thank you Ford! More

Luis in the Service Dept did an excellent job walking me through the process and servicing my vehicle in a quick manner. through the process and servicing my vehicle in a quick manner. More

Everything went well as far as repairs except of course the price. Hopefully the prices will come down for services. the price. Hopefully the prices will come down for services. More

The best thing is when a business or its people like Steve do what they say they will do versus jerking you around as a customer. I feel they go above and beyond in helping me understand what was wrong Steve do what they say they will do versus jerking you around as a customer. I feel they go above and beyond in helping me understand what was wrong and what they did for my vehicle. ( FYI I'm not a mechanical type guy ) Besides doing recalls and checking my other concerns my car was extremely clean inside and out. It is a very much appreciated part of the great service, I'm very pleased to work with them. Larry Olson/St Charles More

Very helpful, answered all my questions. Performed the service in a timely manner. I would highly recommend. Performed the service in a timely manner. I would highly recommend. More

Everyone @ Hawk Ford are awesome and the quick dude Service Advisor Connor is the best, alway friendly, knows his customers and just a super nice guy. Service Advisor Connor is the best, alway friendly, knows his customers and just a super nice guy. More