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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,821 Reviews
Call Service Center (630) 384-9905

1,821 Reviews of Hawk Ford of St. Charles - Service Center

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January 09, 2024

Had a great experience once I arrived. The guys who helped were courteous and honest about what i should expect. The thing that I would recommend you work on is the person on the phone I s More

by ANGELINA.M.STANKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that you had a great experience with our courteous and honest team at Hawk Ford of xx. Charles. Your feedback about scheduling expectations is valuable, and we apologize for any inconvenience caused. We'll ensure better coordination between our schedulers and service team to provide you with a seamless and efficient experience in the future. Thank you for choosing us, and we look forward to exceeding your expectations on your next visit!

January 09, 2024

Technician was very helpful in talking me thru the different options available to me with a recall. More

by BILLEE810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that our technician was very helpful in discussing the various options available to you regarding the recall at Hawk Ford of xx. Charles. Providing informative and supportive service is our priority, and we appreciate your positive feedback. Thank you for choosing us – we look forward to being of assistance in the future!

January 08, 2024

Very nice to deal with, knowledgeable and on time. Steve was pleasant to interact with. More

by JIM@STATEAUTOMATIC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with Steve and our team at Hawk Ford of xx. Charles! Providing knowledgeable and punctual service, while ensuring a pleasant interaction, is what we strive for. Thank you for choosing us, and we look forward to serving you again in the future!

January 07, 2024

Came in without an appointment , got in and out in acceptable time, got a video inspection and quote More

by blucobra76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Roby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience at Hawk Ford of xx. Charles! Our team is dedicated to providing efficient service, including a comprehensive video inspection and quote, even without an appointment. Thank you for choosing us, and we look forward to exceeding your expectations in the future!

January 07, 2024

great service as always. everyone was very helpful and my vehicle is good. I recommend using the at home service More

by jrmfrg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hartgenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy and Molly, I think
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your great experience and recommendation of our at-home service! Our team at Hawk Ford of St. Charles is dedicated to providing helpful and top-notch service. Thank you for recommending us, and we look forward to continuing to exceed your expectations!

January 06, 2024

The service was done, valet pickup and return was done well, despite the odd 360 degree photography of mt returned car in my driveway. That made me suspicious that I should look for new scratches or de More

by MIKE60174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Sylkaitas
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Jan 06, 2024 -

Hawk Ford of St. Charles responded

Hi Mike, Thank you for the review! We are so happy to hear that you enjoyed our Pick-Up and Delivery service. The reason for the 360* photography of your vehicle returned is our system requires us take photos of the vehicle before we leave and after we drop off. It is to ensure that we return it in the same condition we picked it up in! Hope that helps, please give us a call for any future service needs, we are happy to help! ~ Hawk Ford of St. Charles

January 05, 2024

Efficient, not pushy on extras. Work was done in half a day. Friendly attitudes and kind people. More

by davidbabis245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Donovan
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We appreciate your positive feedback and are pleased to hear about your efficient and hassle-free experience with us. Providing a friendly and respectful atmosphere while delivering quality service is a top priority at Hawk Ford of St. Charles. Thank you for choosing us, and we look forward to serving you again in the future!

January 05, 2024

Connor was very helpful. I also appreciated the drop-off and pick-up service they gave me. More

by DEAGENY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that Connor was very helpful during your visit to Hawk Ford of St. Charles. Providing convenient drop-off and pick-up services is our pleasure, and we're glad you appreciated it. Thank you for choosing us, and we look forward to serving you again in the future!

January 05, 2024

My experience at Hawk Ford of St. Charles was positive in every way. I will recommend them to others, More

by EARLENEWILLIS
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Roby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that your experience at Hawk Ford of St. Charles was positive in every way. Thank you for your recommendation – we truly appreciate your support and look forward to welcoming those you recommend to us with the same exceptional service!

January 04, 2024

Jerry and the rest of the staff were friendly, efficient and helpful and the work was done on schedule with no surprises at the cash register. All around, an enjoyable experience. More

by rmeyer8108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Sharif
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that you found our team at Hawk Ford of St. Charles very friendly, honest, and efficient in completing the work in a timely manner. Providing transportation to and from home is just one way we strive to make your experience convenient and enjoyable. Thank you for choosing us, and we look forward to exceeding your expectations in the future!

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