Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,770 Reviews of Hawk Ford of St. Charles - Service Center
From the moment I drove into Hawk Ford in St. Charles, IL, I knew I was in good hands with Kathy Czerwinski. The team there exudes a level of friendliness and professionalism that's truly commend Charles, IL, I knew I was in good hands with Kathy Czerwinski. The team there exudes a level of friendliness and professionalism that's truly commendable. Kathy is incredibly helpful, addressing all my concerns and questions with patience and expertise. The service provided to my truck was top-notch. It's clear that the technicians are well-trained and passionate about what they do. They handled my vehicle with care, ensuring that every aspect of the service was performed to the highest standard. What stood out the most was the warm and welcoming atmosphere. It's not just about getting the job done at Hawk Ford; they make sure you're comfortable and informed throughout the process. This kind of customer-centric approach is rare and greatly appreciated especially Kathy Czerwinski. I could not be happier with the experience and service at Hawk Ford. They've earned a loyal customer in me, and I would highly recommend them to anyone seeking quality service for their own vehicle. A big thank you to the entire team at Hawk Ford! More
My entire experience with Hawk Auto in St. Charles has 5 stars. I needed an appointment quickly, I needed an oil change, inspection and warranty repair. I called in the morning to change m Charles has 5 stars. I needed an appointment quickly, I needed an oil change, inspection and warranty repair. I called in the morning to change my appointment time to an earlier visit and they were very accommodating. Even offered to give me a ride but it turned out a family member picked me up. My SUV was ready very quickly. Paperwork was done, staff was friendly and most of all my vehicle was clean on the inside which is rare with dealerships. I am very impressed, I will be back! I am insure of who worked on my vehicle but please give them 5 stars. Everything was great More
Their Quick Lane service is awesome. They do their best to get you out in the shortest time possible. Connor has great customer service skills. He takes the time to explain what was done They do their best to get you out in the shortest time possible. Connor has great customer service skills. He takes the time to explain what was done and if their is future work that should be completed. More
I would give 0 stars if I could. Bought new tires and was given one quote by Monique "for everything" but then charged a higher price when checking out with Chris, even though the p Bought new tires and was given one quote by Monique "for everything" but then charged a higher price when checking out with Chris, even though the price had been confirmed with Chris when I set up the appointment. Upon checking out, Chris attempted to gaslight me and kept insisting I was getting a great price, with his manager Connor, sitting right next to him and working with him. Service did an alignment without asking me, and now Chris and Connor insisted on charging me for it but would give me a discount. I would have no problem paying for an alignment, but I believe Monique intentionally misquoted me, and Chris played along and never mentioned an alignment until they were already doing it. Then my papers Chris took from me and gave to Connor magically disappeared, but neither knew what happened to them. When I insisted on speaking to a dealership manager, "Steve appeared." Last name unknown. Seemed sort of a bully to me. Made me think my papers would not be found, but later they supposedly were. Finally, I don't even see Steve listed as a dealer manager below. Who the heck is he and why wasn't I allowed to speak to a real manager? For Chris, Connor and Steve - all I will say is "karma." More
Nothing to add. ..........no more to say no more to say nonononono nono no no no ..........no more to say no more to say nonononono nono no no no More