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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,826 Reviews
Call Service Center (630) 384-9905

1,826 Reviews of Hawk Ford of St. Charles - Service Center

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January 10, 2024

There was no effort to resolve my issue and I was without my brand new car for almost 2 months. The communication was non-existent. If I hadn't checked in with them I would still be waiting for a call. More

by TZ36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Connor Brown
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Jan 12, 2024 -

Hawk Ford of St. Charles responded

Hi, my name is Jessica Vida, I am one of the Managers at Hawk Ford of St. Charles. Our Customer Relations Manager, Molly, would love the opportunity to speak with you and better understand what happened during your recent experience. Can you please call her at 630-584-1800 ext. 834? It's important that we address this to ensure our communication is consistent vs. non-existent. We appreciate in advance, your time, as we know how important time is! Thank you ~ Hawk Ford of St. Charles

Jan 13, 2024 -

Hawk Ford of St. Charles responded

Thank you for giving us a call. I shared your feedback with our Management Team. As I mentioned, for your next appointment, please book directly through me (Jessica ext. 830) or Molly, my Customer Relations Manager (ext. 834). We appreciate your time and the phone call! ~ Hawk Ford of St. Charles

January 10, 2024

They kept the car overnight to try and create the noisy morning issue. They analyzed the problem and provided an estimate of the repairs and only charged $ 100 for there time. Thank you More

by barbguertler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Jan 12, 2024 -

Hawk Ford of St. Charles responded

Thank you for the review; we are always working our hardest to ensure we fix all issues for our customers! We appreciate the kind words & are always here to assist you with any and all sales/service needs!

January 09, 2024

Had a great experience once I arrived. The guys who helped were courteous and honest about what i should expect. The thing that I would recommend you work on is the person on the phone I s More

by ANGELINA.M.STANKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that you had a great experience with our courteous and honest team at Hawk Ford of xx. Charles. Your feedback about scheduling expectations is valuable, and we apologize for any inconvenience caused. We'll ensure better coordination between our schedulers and service team to provide you with a seamless and efficient experience in the future. Thank you for choosing us, and we look forward to exceeding your expectations on your next visit!

January 09, 2024

This was a required service visit. Setting the appointment was simple. The staff was efficient, timely, and very friendly. More

by DBURTON518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Sheriff (service)
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Jan 12, 2024 -

Hawk Ford of St. Charles responded

Thank you for the review! We work really hard to ensure making the appointment is easy! Then we work even harder to ensure we service you efficiently, in a timely manner and with a smile. I'll pass the kind words along!

January 09, 2024

Jerry is the best. Everyone was extremely helpful. Sales department stepped up to get me a ride home the night before. More

by The Beast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your fantastic experience with Jerry and our team at Hawk Ford of St. Charles! Providing exceptional assistance and going the extra mile to ensure your satisfaction is what we strive for. Thank you for choosing us, and we look forward to continuing to exceed your expectations in the future!

January 09, 2024

Forgot to replace my tire caps last visit and my tire pressure light went on and I had to stop and get air and get two new caps. More

by RLUZIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We apologize for the oversight during your previous visit to Hawk Ford of St. Charles. Your feedback is invaluable, and we are committed to ensuring that such lapses are addressed promptly. Please feel free to reach out to us so we can make things right and regain your trust in our service.

January 09, 2024

Technician was very helpful in talking me thru the different options available to me with a recall. More

by BILLEE810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that our technician was very helpful in discussing the various options available to you regarding the recall at Hawk Ford of xx. Charles. Providing informative and supportive service is our priority, and we appreciate your positive feedback. Thank you for choosing us – we look forward to being of assistance in the future!

January 08, 2024

Very nice to deal with, knowledgeable and on time. Steve was pleasant to interact with. More

by JIM@STATEAUTOMATIC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with Steve and our team at Hawk Ford of xx. Charles! Providing knowledgeable and punctual service, while ensuring a pleasant interaction, is what we strive for. Thank you for choosing us, and we look forward to serving you again in the future!

January 07, 2024

great service as always. everyone was very helpful and my vehicle is good. I recommend using the at home service More

by jrmfrg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hartgenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy and Molly, I think
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your great experience and recommendation of our at-home service! Our team at Hawk Ford of St. Charles is dedicated to providing helpful and top-notch service. Thank you for recommending us, and we look forward to continuing to exceed your expectations!

January 07, 2024

Came in without an appointment , got in and out in acceptable time, got a video inspection and quote More

by blucobra76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Roby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience at Hawk Ford of xx. Charles! Our team is dedicated to providing efficient service, including a comprehensive video inspection and quote, even without an appointment. Thank you for choosing us, and we look forward to exceeding your expectations in the future!

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