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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,769 Reviews
Call Service Center (630) 384-9905

1,769 Reviews of Hawk Ford of St. Charles - Service Center

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January 02, 2024

Prompt friendly service, keep me updated through the process. In fact, the car was finished earlier than expected, More

by MTIMES4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lambert
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that you experienced prompt and friendly service at Hawk Ford of St. Charles, and that you were kept updated throughout the process. It's fantastic that your car was finished earlier than expected – exceeding your expectations is always our goal. Thank you for choosing us, and we look forward to serving you again in the future!

January 02, 2024

I Really appreciated the pickup and delivery. It was very convenient for me. I'm glad i had this option. More

by ANTHONY.SAGUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that you appreciated our pickup and delivery service at Hawk Ford of St. Charles. Providing convenience is always a top priority for us, and we're glad this option worked well for you. Thank you for your kind words, and we look forward to exceeding your expectations in the future!

January 01, 2024

Did the work as requested and communicated the status well. Told me the alternatives before starting the work More

by PETESCHMIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that your experience at Hawk Ford of St. Charles included effective communication and consideration of alternatives before the work began. Providing transparent and informative service is a top priority for us, and we're pleased to know that we met your expectations. Thank you for choosing us, and we look forward to exceeding your expectations in the future!

December 30, 2023

There were terrible on getting back to me on when my car would be ready. The transmission flush which they did on my car was not recommended to be done on a car with over 100,000 miles on it. I found that o More

by JIMPALMER1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry
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Jan 03, 2024 -

Hawk Ford of St. Charles responded

Hi Jim, Thank you for taking Molly's phone call yesterday afternoon. We appreciate you taking the time to provide us with your feedback. Molly has your information saved and we are ready whenever you are ready to come in, have your vehicle appraised and test drive from our selection of Ford Bronco's! If there is anything else we can do in the meantime, please do not hesitate to reach out. Molly can be reached at extension 834, and I can be reached at extension 830. Jessica Vida, Manager Hawk Ford of St. Charles

December 30, 2023

Professional and courteous with the customer. Our car was washed and returned promptly after the recall and oil change. More

by LCPOLI67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that you experienced professional and courteous service at Hawk Ford of xx. Charles. It's fantastic to know that your car was promptly returned to you after the recall and oil change, reflecting our commitment to efficient and thorough service. Thank you for choosing us, and we look forward to serving you again in the future!

December 29, 2023

Helped take care of an issue in software. They made it right and fixed the issue promptly. More

by JFZAKOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We appreciate your feedback and are glad we could promptly resolve the software issue for you. Ensuring the satisfaction and peace of mind of our customers is a priority at Hawk Ford of xx. Charles. Thank you for choosing us, and we look forward to serving you again in the future!

December 28, 2023

Very professional group and was able to get the work I needed done that day. More

by ZACHGJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our professional team at Hawk Ford of St. Charles. Providing efficient service and meeting your needs promptly is our priority, and we're grateful for the opportunity to assist you. Thank you for choosing us, and we look forward to providing exceptional service in the future!

December 28, 2023

They sent a technician out for a mobile service recall in less than 24 hours, incredible customer service and response time More

by KYLECIBRARIO
Recommend Dealer
Yes
Employees Worked With
Kathy Czerwinski: service consultant
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your exceptional experience with our mobile service recall at Hawk Ford of xx. Charles. Providing prompt and efficient service is our priority, and we're grateful for the opportunity to address your needs in a timely manner. Thank you for choosing us, and we look forward to continuing to provide top-notch customer service in the future!

December 27, 2023

All service was done in a timely manner and I was informed of all work that needed to be done More

by CAPT.LOU0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our efficient service at Hawk Ford of xx. Charles. Keeping our customers informed and providing timely service is our priority, and we're grateful for the opportunity to address your needs. Thank you for choosing us, and we look forward to providing exceptional service in the future!

December 26, 2023

Recently I had my Explorer at Hawk Ford for some major services issues. The experience was outstanding. Josh was my service advisor and he couldn't have been nicer. The explanations for the work that need More

by RICKSEV58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your outstanding experience with our service team at Hawk Ford of St. Charles. Providing honest and thorough explanations, along with recommendations for future savings, is a testament to our commitment to excellent service. Thank you for choosing us, and we look forward to continuing to provide exceptional care for your Explorer!

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