Hawk Ford of St. Charles - Service Center

Service was excellent and completed very fast. I would recommend Hawk for your service needs! I would recommend Hawk for your service needs! More

Everything was done on time and accurately. Connor was courteous and told me about what to expect and how the work was done. Fast and efficient. Connor was courteous and told me about what to expect and how the work was done. Fast and efficient. More

Service writer failed to register the right truck for service. Called her and she said she would fix it. never called back. We took in truck 1304, they wrote up the truck 1501.... service. Called her and she said she would fix it. never called back. We took in truck 1304, they wrote up the truck 1501.... More

Scheduled appointment-right on time. Service was great. Very pleasant to deal with. Greeted as soon as I walked in. Service was great. Very pleasant to deal with. Greeted as soon as I walked in. More

Connor was courteous and provided accurate time line as to how long my oil change and tire rotation would take. to how long my oil change and tire rotation would take. More

Steve is a true professional and treats his customers with respect and dignity. I have lived in St. Charles for 36 years and have used this dealership that entire time and have been extremely satisfie with respect and dignity. I have lived in St. Charles for 36 years and have used this dealership that entire time and have been extremely satisfied with their services along with the purchases made throughout that time. Steve was not there in the beginning but his addition to the Ford team has been a blessing in how he addresses the needs of all customers he encounters. How Steve addresses his position based on his knowledge and experience lends itself to building a satisfied customer base, which leads to repeat sales and service building customer loyalty by showing that he and Hawk Ford care about their customers. If you are seeking a dealership with quality personnel who know their trade and truly care about you (the customer) I would highly recommend you give Hawk Ford your consideration and time. More

Was very timely in handling in the necessary paperwork. Polite and courteous as we e entered Polite and courteous as we e entered More

Hawk Ford does amazing work and communicates any issues, problems or changes immediately. I highly recommend this service shop problems or changes immediately. I highly recommend this service shop More

Brought my truck in for specific issue that wasn’t fixed, and charged me 100$ to fix something that wasn’t wrong. Multiple times told me they were fixing the wrong issue almost as if they mixed up cars. Told and charged me 100$ to fix something that wasn’t wrong. Multiple times told me they were fixing the wrong issue almost as if they mixed up cars. Told him several times that was never an issue, but these guys don’t hear you, and don’t fix your car or truck. Wouldn’t feel confident in the technicians there. Don’t waste your time More

Excellent communication with excellent service. Jerry was great to get my problem fixed. Hawk Ford has a wonderful dealership to do business with!! Jerry was great to get my problem fixed. Hawk Ford has a wonderful dealership to do business with!! More