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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,769 Reviews
Call Service Center (630) 384-9905

1,769 Reviews of Hawk Ford of St. Charles - Service Center

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February 09, 2024

Oil change and tire check done as requested. Fast service snd easy check in. Reasonable price. More

by SKGSALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t knoe
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our service team! At Hawk Ford of St. Charles, we prioritize efficiency and thoroughness to ensure a seamless maintenance visit for your vehicle. Thank you for choosing us – we look forward to continuing to provide top-notch service at a reasonable price.

February 09, 2024

HawkFord and all there Service Advisors are the best, they not only take care of our Ford and Lincoln vehicles, they also take care of our daughters Hyundai as well. Like I said in many dealer rater rev More

by DHORNIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experiences with our team at Hawk Ford of xx. Charles! It's fantastic to know that our Service Advisors have been able to provide excellent care for your Ford, Lincoln, and even your daughter's Hyundai. Thank you for your kind words, and we look forward to continuing to deliver the best service for all your automotive needs!

February 09, 2024

Steve and his team took such good care of me and my Bronco. I appreciate the communication and the availability of help. Everyone was kind and attentive. They even cleaned my dirty little Bronco- went More

by SAUCEDAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marisa Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case, Brett Howard, Steve Donovan, Connor Brown, Lily Bisbikis
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We are thrilled to hear about your positive experience with Steve and our dedicated team! At Hawk Ford of xx. Charles, going above and beyond to provide exceptional care for your Bronco is our top priority. Thank you for choosing us – we're delighted to have exceeded your expectations with our attentive service and attention to detail.

February 07, 2024

Service was fast and they gave me a breakdown of what needed to be fixed in the future. getting a shuttle to and from work was also great. More

by DREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that you had a positive and efficient service experience at Hawk Ford of St. Charles! Providing a thorough breakdown of future service needs and offering convenient shuttle service are all part of our commitment to excellent customer care. Thank you for choosing us, and we look forward to serving you again in the future!

February 07, 2024

Great customer service and everyone seemed genuine. A few other customers were waiting and they all seemed to be getting taken care of per their needs as well. I had no idea I had ford points from purc More

by SMLEWIS42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our team at Hawk Ford of xx. Charles! It's great to know that Connor provided excellent customer service and took the time to inform you about your Ford points, ensuring a seamless and enjoyable visit. We appreciate your kind words and look forward to serving you again in the future!

February 07, 2024

The service department helped me within 5 minutes of arriving and all paperwork was completed with my concern. Will always bring my car here for service More

by DORIS855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our service department at Hawk Ford of St. Charles! Our team is dedicated to providing efficient and seamless service, and we're delighted to know that you'll continue to trust us with your car care needs. Thank you for your kind words, and we look forward to serving you again in the future!

February 06, 2024

The service work was excellent and timely. I was kept well-informed along the way. Chris Lambert did a great job as my service advisor. More

by JSHAW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lambert
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our service team at Hawk Ford of St. Charles! Providing excellent and timely service while keeping our customers informed every step of the way is always our top priority. We'll be sure to pass along your kind words to Chris Lambert, and we look forward to serving you again in the future!

February 04, 2024

Walked in Conner acknowledged me I asked about an oil change, they got me in and out in a timely manner More

by SDKOULBACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your positive experience with us at Hawk Ford of St. Charles! We're thrilled to hear that Conner provided you with prompt and efficient service for your oil change, reflecting our commitment to delivering exceptional customer experiences. We appreciate your feedback and look forward to serving you again in the future!

February 02, 2024

Steve is very good at his job and communicated what needed to be done. I got my vehicle back on time and working like it is supposed to. my only issue is a lack of loaner cars More

by DGUTHRIE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with Steve at Hawk Ford of xx. Charles! Providing clear communication and timely service to ensure your vehicle is back on the road in top condition is our priority. We appreciate your feedback regarding loaner cars, and we'll certainly take this into consideration as we strive to continuously enhance our customer experience. Thank you for choosing us, and we look forward to serving you again!

February 01, 2024

Excellent service, staff are friendly they took care of everything that was asked for. Would definitely recommend to others More

by SCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your excellent experience with our friendly staff! At Hawk Ford of xx. Charles, ensuring that all your needs are taken care of is our top priority. Thank you for recommending us – we look forward to welcoming those you refer with the same exceptional service.

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