Hawk Ford of St. Charles - Service Center

friendly and knowledgeable staff, I didn’t feel like they were trying to “rip me off”. They offered services within my budget that I needed to keep my car working but did not push me to choose anything. very were trying to “rip me off”. They offered services within my budget that I needed to keep my car working but did not push me to choose anything. very clean facilities More

Kat in the commercial service department has been awesome to work with. She was always a pleasure while I was there and kept me informed about the progress of the service work. to work with. She was always a pleasure while I was there and kept me informed about the progress of the service work. More

The mobile unit came right on time, and the mechanic was very friendly and professional. very friendly and professional. More

I live 6 hours away and appreciate the convenience of the Quick Lane for a simple oil change. Quick Lane for a simple oil change. More

Had a service engine now warning on my van, they were able to look at it right away for me. It’s my work van so they really stepped up. Thanks guys able to look at it right away for me. It’s my work van so they really stepped up. Thanks guys More

I received a recall on my Bronco called the service department and they got me scheduled promptly. I opted to wait and was shown to the waiting room Jerry explained what they were going to do and came department and they got me scheduled promptly. I opted to wait and was shown to the waiting room Jerry explained what they were going to do and came and got me when car was finished, Jerry went above and beyond to answer my questions and show me what I did not know about my bronco. Thanks for taking the time to answer all my questions. I will return when I need my first oil change. Peggy Meckerman More

Took two visits and a total of $2500 to fix what was wrong after the first visit. Yes, the noise was had to find, but Tammy and Joel figured it out. wrong after the first visit. Yes, the noise was had to find, but Tammy and Joel figured it out. More

Great people with good knowledge of the industry, but to slow. I send a lot of trucks there with an appointment and on average it takes 1.5 hours for a oil change with tire rotation. This is to long to have slow. I send a lot of trucks there with an appointment and on average it takes 1.5 hours for a oil change with tire rotation. This is to long to have my employee down. We need to stop the talking and start moving . More

Wild Bill Wackerlin was GREAT in sales and Josh Grant was GREAT in service! It was a great experience for me. GREAT in service! It was a great experience for me. More

The information regarding the repair was understood clearly by Steve when explained. He was able to give me a breakdown about the potential costs tied to the repairs, along with the existing warranty i clearly by Steve when explained. He was able to give me a breakdown about the potential costs tied to the repairs, along with the existing warranty information for my vehicle for this repair. The diagnostics were completed in a timely manner and after agreeing on the repair, it was done quickly. Hawk Ford gets my thumbs up. More