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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,844 Reviews
Call Service Center (630) 384-9905

1,844 Reviews of Hawk Ford of St. Charles - Service Center

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June 07, 2024

Still waiting for call back back if my parts came in. It's been almost 2 weeks and no call. More

by fshults1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Jun 10, 2024 -

Hawk Ford of St. Charles responded

Hi Frank, we are looking into your parts as we speak! I apologize for any delay. Either Jerry or myself (Jessica Vida) will give you a call today.

June 03, 2024

Great team, knowledgable, helpful and courteous. I've been using their service for about 2 years. More

by CIDEAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experiences with our team over the past 2 years! At Hawk Ford of xx. Charles, knowledgeable and courteous service is at the heart of everything we do. Thank you for choosing us for your automotive needs!

June 03, 2024

It's always easy to get my car serviced at Hawk. I love that they reach out to schedule any recall work. More

by DWAGNER20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaias Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marisa Case
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Jun 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to make servicing your car a breeze, and we're committed to keeping you safe on the road. Your feedback fuels our dedication to providing convenient and proactive service at Hawk Ford of xx. Charles.

June 02, 2024

In and out and trip home and back. Quick and friendly . I'm style can't ask for more More

by DENNIS75
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that your experience at Hawk Ford of xx. Charles was efficient and pleasant! Our team strives to provide quick and friendly service, making your visit seamless. Thank you for choosing us for your automotive needs!

May 31, 2024

Always great service with knowledgeable staff. Got the Works service and was on my way in about 35 minutes without an appointment! More

by KMAC195623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jun 01, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear you had a top-notch experience with us! Our team at Hawk Ford of St. Charles takes pride in providing efficient, expert service to get you back on the road swiftly. Thanks for choosing us for "The Works" – we look forward to your next visit!

May 30, 2024

Great service! ! Easy to work with and Nikko Ponce was the best! We have no complaints at all! Hawk was very attentive to all of our needs. More

by MFISHER1980
Recommend Dealer
Yes
Employees Worked With
Nikko Ponce
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May 31, 2024 -

Hawk Ford of St. Charles responded

Thank you for the glowing review! We're thrilled to hear that you had a fantastic experience with us and that Nikko Ponce delivered top-notch service. At Hawk Ford of xx. Charles, customer satisfaction is our priority, and we're delighted that we could meet all your needs with attentiveness and ease. Your feedback means the world to us! If you ever need anything else, don't hesitate to reach out. We look forward to serving you again in the future!

May 28, 2024

as a fleet we use hawk ford service for our warranty work steve and his team are always professional and courteous. We also use doug and his team in parts very helpful in all aspects of parts More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Roby, Juan Guerrero
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May 28, 2024 -

Hawk Ford of St. Charles responded

We appreciate your loyalty to Hawk Ford of xx. Charles for your fleet's warranty work. Steve and his team exemplify professionalism, while Doug and his parts team consistently deliver helpful and top-notch service. Thank you for entrusting us with your fleet needs—it's a pleasure serving you.

May 28, 2024

Took care of everything I needed and assisted me with any other concerns I had toward my vehicle. Great service and Experience More

by LUKAS.MOLDENHAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus, Ginger
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May 28, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience! At Hawk Ford of xx. Charles, we take pride in providing comprehensive care and addressing all your vehicle needs with excellence. Thank you for choosing us for a seamless and exceptional service journey.

May 28, 2024

Kristy Swanson did an outstanding job as my service advisor. She kept me well-informed of the work being done, the estimated time, and the estimated cost. More

by JIM
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Swanson - Five Stars
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May 28, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience! Kristy Swanson's exceptional service truly embodies our commitment to keeping you informed and satisfied every step of the way. Your feedback fuels our drive to deliver top-notch care at Hawk Ford of xx. Charles.

May 28, 2024

Kristy S is a pleasure to work with. She is very knowledgeable, professional and customer oriented. I also enjoy the tech videos. More

by ESTAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Case
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May 29, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our knowledgeable and customer-oriented team. Your feedback energizes us to continue providing top-notch service. We're glad you enjoy the tech videos too!

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