Hawk Ford of St. Charles - Service Center

Scheduled appointment-right on time. Service was great. Very pleasant to deal with. Greeted as soon as I walked in. Service was great. Very pleasant to deal with. Greeted as soon as I walked in. More

Connor was courteous and provided accurate time line as to how long my oil change and tire rotation would take. to how long my oil change and tire rotation would take. More

Steve is a true professional and treats his customers with respect and dignity. I have lived in St. Charles for 36 years and have used this dealership that entire time and have been extremely satisfie with respect and dignity. I have lived in St. Charles for 36 years and have used this dealership that entire time and have been extremely satisfied with their services along with the purchases made throughout that time. Steve was not there in the beginning but his addition to the Ford team has been a blessing in how he addresses the needs of all customers he encounters. How Steve addresses his position based on his knowledge and experience lends itself to building a satisfied customer base, which leads to repeat sales and service building customer loyalty by showing that he and Hawk Ford care about their customers. If you are seeking a dealership with quality personnel who know their trade and truly care about you (the customer) I would highly recommend you give Hawk Ford your consideration and time. More

Was very timely in handling in the necessary paperwork. Polite and courteous as we e entered Polite and courteous as we e entered More

Hawk Ford does amazing work and communicates any issues, problems or changes immediately. I highly recommend this service shop problems or changes immediately. I highly recommend this service shop More

Brought my truck in for specific issue that wasn’t fixed, and charged me 100$ to fix something that wasn’t wrong. Multiple times told me they were fixing the wrong issue almost as if they mixed up cars. Told and charged me 100$ to fix something that wasn’t wrong. Multiple times told me they were fixing the wrong issue almost as if they mixed up cars. Told him several times that was never an issue, but these guys don’t hear you, and don’t fix your car or truck. Wouldn’t feel confident in the technicians there. Don’t waste your time More

Excellent communication with excellent service. Jerry was great to get my problem fixed. Hawk Ford has a wonderful dealership to do business with!! Jerry was great to get my problem fixed. Hawk Ford has a wonderful dealership to do business with!! More

Top shelf dealership! Great knowledge and communication. Not my first dealings with a dealership, but definitely one of my best! Great knowledge and communication. Not my first dealings with a dealership, but definitely one of my best! More

Went in for my oil change . I informed Conner on my last oil change they ripped the screws out of my belly pan cover and just put zip ties on it to hold it. I asked if they coul I informed Conner on my last oil change they ripped the screws out of my belly pan cover and just put zip ties on it to hold it. I asked if they could fix it properly. It was never done . Now I have zip ties holding the belly pan cover on my 50k dollar truck . I think I might be finding another dealer from this point forward More

I bought a 2022 Ford Ranger from this dealer. They have done ALL of the maintenance on my truck since then. This round, I have over a dozen small hail dents all over the hood and cba roof. The de They have done ALL of the maintenance on my truck since then. This round, I have over a dozen small hail dents all over the hood and cba roof. The dealer fixed ALL of those dents and my truck looks like new. More