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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,824 Reviews
Call Service Center (630) 384-9905

1,824 Reviews of Hawk Ford of St. Charles - Service Center

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May 26, 2024

Kirk Brown has been my car salesman for many years. I followed him to Zimmerman Ford ( now Hawk Ford). Steve Staub has been my long-time repair and preventive maintenance advisor. Hawk Ford is fortun More

by RICHJBRENNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Napolitano
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May 28, 2024 -

Hawk Ford of St. Charles responded

Thank you for your loyalty and kind words about Kirk Brown and Steve Staub! At Hawk Ford, we value our dedicated professionals like Kirk and Steve who provide exceptional service to our customers. We're grateful to have them on our team and appreciate your continued support!

May 24, 2024

Everyone was friendly and the service time was quick enough for waiting service. I plan to use Hawk Ford again. More

by STEVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our friendly team and quick service at Hawk Ford! Your satisfaction and convenience are our top priorities, and we look forward to welcoming you back for your future automotive needs. Thank you for choosing Hawk Ford!

May 22, 2024

Jerry is the best. He always explains everything thoroughly and answers all of our questions. More

by JNGUEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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May 28, 2024 -

Hawk Ford of St. Charles responded

Thank you for your kind words about Jerry! At Hawk Ford, we take pride in providing thorough explanations and excellent customer service. We're delighted to hear about your positive experience, and we look forward to serving you again!

May 18, 2024

All employees were pleasant and courteous, work was done well and in a timely fashion. More

by STVBRANDENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Hawk Ford of St. Charles responded

Thank you for your feedback! We're thrilled to hear that our team provided pleasant and courteous service while completing the work efficiently at Hawk Ford. Your satisfaction is our priority, and we look forward to delivering exceptional service to you again in the future!

May 18, 2024

In the past they dropped my car off the rack and smashed in the door. I had to work to get it fixed and I wasn’t able to choose where I wanted it fixed. So with my vehicle having 155k miles and over five More

by PATRICK.KAPUSTKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Best employee at the dealership is Jose always cheerful.
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May 28, 2024 -

Hawk Ford of St. Charles responded

We apologize for the previous experience you had and the inconvenience caused. At Hawk Ford, we strive for excellence and will ensure your oil change is handled with care and attention to detail. Your feedback is valuable, and we aim to exceed your expectations on your next visit.

May 13, 2024

as always, a pleasure doing business with steve and his team prompt professional clean service area More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Roby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Hawk Ford of St. Charles responded

Thank you for your continued support! We're pleased to hear that Steve and our team provided prompt, professional service in a clean environment at Hawk Ford of St. Charles. Your satisfaction is our priority, and we look forward to serving you with excellence on your next visit!

May 10, 2024

The entire experience from reserving the appt to payment at the end was terrific. Very professional and responsive team members! More

by Doug Hutchings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Swanson
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May 28, 2024 -

Hawk Ford of St. Charles responded

We appreciate your feedback! It's fantastic to hear that your entire experience, from booking the appointment to payment, was seamless and professional at Hawk Ford of xx. Charles. Our team is dedicated to providing responsive service, and we're thrilled to have made your visit a positive one. Thank you for choosing us!

May 05, 2024

Punctual, clean, friendly and fair pricing good location and quick service. Would highly recommend and return for additional work in the future. More

by ANGELAROTHENGASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amalia Huerta
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Hawk Ford of St. Charles responded

Thank you for your glowing feedback! We're delighted that you found our service punctual, friendly, and fair at Hawk Ford of xx. Charles. We look forward to welcoming you back for any future needs!

May 04, 2024

Very attentive. Explained my vehicles issues thoroughly and kept me informed during the process. I feel at ease knowing my car is safe. More

by Somebody Weird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience at Hawk Ford of xx. Charles! Our team's attentiveness and thorough explanations aim to provide you with peace of mind regarding your vehicle's safety. Thank you for trusting us with your car care!

May 04, 2024

My car was serviced in a reasonable amount of time. Steve communicated to me through the whole process. I am at ease knowing my car is safe now. More

by Somebody Weird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience! We're glad to hear that Steve kept you informed throughout the service process at Hawk Ford of St. Charles, ensuring your peace of mind about your car's safety. We appreciate your trust in us for your vehicle needs!

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