Back

Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,832 Reviews

1,832 Reviews of Hawk Ford of St. Charles - Service Center

Sort by
August 01, 2024

steve and the service team perform work on our fleet of 200 vehicles always timely and professionally a pleasure doing business with More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Roby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2024

Service center was very professional. They gave timely updates and clarified and answered any quistions I had. Nice to work with them and would be confident in working with them again More

by Chris&Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2024

A great team, so easy to work with and helping make my experience awesome. Definitely work with Kirk Brown and the rest of the team. More

by LMIHALIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2024

Phil Reyes from parts is so helpful. Always on top of it. Will go above and beyond to find what I’m looking for. Professional and friendly. More

by BOBBY67
Recommend Dealer
Yes
Employees Worked With
Phil Reyes
July 29, 2024

Our whole company fleet is serviced at this location at Truck Service side. Cathy and Danny are always there to help with any concern or service we might have/need, their Mobile service just placed them a More

by GLUNA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy & Danny at Truck Service Department.
June 30, 2024

friendly and knowledgeable staff, I didn’t feel like they were trying to “rip me off”. They offered services within my budget that I needed to keep my car working but did not push me to choose anything. very More

by KARLY.NORTELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Hawk Ford of St. Charles responded

Delighted to hear about your exceptional visit with us at Hawk Ford xx. Charles! Your satisfaction is our top priority, and we look forward to exceeding your expectations again soon!

June 20, 2024

Kat in the commercial service department has been awesome to work with. She was always a pleasure while I was there and kept me informed about the progress of the service work. More

by SALES@CLSELECTRIC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kat Czerwinski
Jun 25, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your positive experience with Kathy in our commercial service department! We're delighted to hear that she provided excellent service and kept you informed throughout the process. Customer satisfaction is our priority, and we're grateful for your feedback. If you ever need assistance in the future, don't hesitate to reach out!

June 20, 2024

The mobile unit came right on time, and the mechanic was very friendly and professional. More

by JBOLSENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m sorry I don’t remember his name.
Jun 25, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience! We're thrilled to hear that our mobile unit arrived on time and that our mechanic provided friendly and professional service. Customer satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need assistance in the future, feel free to reach out!

June 19, 2024

I live 6 hours away and appreciate the convenience of the Quick Lane for a simple oil change. More

by GLENRC1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to have provided you with the convenience you needed for your oil change, even from a distance! At Hawk Ford of xx. Charles, we prioritize efficiency and ease for all our customers, no matter how far they may be. Thank you for choosing us for your automotive needs!

June 19, 2024

Had a service engine now warning on my van, they were able to look at it right away for me. It’s my work van so they really stepped up. Thanks guys More

by RANDYROESEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
His name isn’t on the list
Jun 25, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience with us! We're pleased to hear that we were able to promptly address the service engine warning on your work van. Customer satisfaction is important to us, and we're glad we could help get you back on the road quickly. If you need any further assistance in the future, feel free to reach out. Thank you for choosing Hawk Ford of xx. Charles!

...
21
...