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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,769 Reviews
Call Service Center (630) 384-9905

1,769 Reviews of Hawk Ford of St. Charles - Service Center

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March 12, 2024

Jerry was great help & made the process smooth. He went above and beyond to make sure my car was taken care of. More

by OPALACZM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry / Gerardo Sharif
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Mar 14, 2024 -

Hawk Ford of St. Charles responded

I'm glad to hear that Jerry provided such excellent assistance and made your experience seamless! At Hawk Ford of xx. Charles, we're committed to going above and beyond to ensure that your car needs are not just met, but exceeded. Thank you for your kind words, and we look forward to serving you again in the future.

March 10, 2024

When I arrived at the dealership they were ready for the test drive. The process of purchasing the vehicle was quick and easy. More

by RDAZ11
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience with us! We're thrilled to hear that your visit to our dealership was met with prompt and attentive service. Our team takes pride in ensuring a seamless and efficient vehicle purchasing process. We appreciate your feedback and look forward to serving you again in the future.

Mar 13, 2024 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

March 09, 2024

The guys are really swift and they underpromise and overdeliver.. The front desk was very friendly in checking me in. More

by MOHDMAHMOOD2492
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience with us! We're thrilled to hear that our team provided swift and exceptional service. At Hawk Ford of xx. Charles, we strive to exceed expectations and create a friendly, welcoming environment for our valued customers. We appreciate your kind words and look forward to serving you again in the future.

Mar 11, 2024 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 08, 2024

Had issues with remote start and center display. I dropped it off in the morning and got a shuttle ride to and from my work. Car had software updated and everything works. In and out in day. Great More

by RMWAHLGREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geraldo Sharif
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Mar 09, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your recent experience with us. We're delighted to hear that our team was able to promptly address the issues with your remote start and center display, providing a shuttle service for your convenience. At Hawk Ford of xx. Charles, we prioritize efficient solutions and excellent customer service. We're glad everything works smoothly now, and we appreciate your kind words about our team. Thank you for choosing us, and we look forward to serving you again in the future!

Mar 11, 2024 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 08, 2024

They were very professional and extremely quick. I would highly recommend then and their online booking makes life even easier More

by MKURTZ2
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Mar 08, 2024 -

Hawk Ford of St. Charles responded

Thank you for your kind words! We're thrilled to hear that you had a professional and efficient experience with us. Our team takes great pride in providing top-notch service, and we're delighted that our online booking system added convenience to your visit. We appreciate your recommendation and look forward to serving you again in the future!

Mar 11, 2024 -

Hawk Ford of St. Charles responded

Hi, we are very happy to have provided you with such a positive experience! Thank you for your business, we appreciate you as a Hawk customer!

March 08, 2024

Quick Service. Everything was explained as to what they were doing, and notified me of problems they found. More

by davis.espe
Recommend Dealer
Yes
Employees Worked With
Chris, Lambert
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Mar 08, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience with us! We take pride in keeping our customers informed every step of the way and addressing any issues found. Your satisfaction is our top priority, and we're thrilled to hear that we could provide you with top-notch service. We look forward to serving you again in the future!

Mar 11, 2024 -

Hawk Ford of St. Charles responded

Hi Davis, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 07, 2024

Very pleasant people to work with. Great communication throughout the process. Car was ready on time. More

by jshaver1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 08, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience! We're delighted to hear that you found our team pleasant to work with and that our communication and timeliness met your expectations. Your satisfaction is important to us, and we're thrilled that your car was ready as promised. We appreciate your feedback and look forward to serving you again in the future!

Mar 11, 2024 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 06, 2024

Needed last minute fix on my car and they were absolutely perfect. Conner is da man and should get a ton of praise at Hawk Ford xx. Charles. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 08, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience with us! We're thrilled to hear that we could provide the last-minute fix you needed and that Conner exceeded your expectations. Our team takes great pride in delivering exceptional service, and we'll be sure to pass along your praise. We appreciate your feedback and look forward to serving you again in the future!

March 05, 2024

My appointment was honored and within a couple minutes the Maintenance Work began. The Mgr., Chris Lamber was more than courteious and beyond thorough. I simply cannot imagine how the service session co More

by ERIC_SMTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto & Chris Krueger
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Mar 08, 2024 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

March 02, 2024

Very clean, friendly staff but the oil change takes way too long. The last visit did not go well but some one from the office did call me and took care of my complant More

by M.GRZESZCZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Mar 02, 2024 -

Hawk Ford of St. Charles responded

We're glad to hear that you found our dealership clean with a friendly staff. We apologize for the extended wait time during your last oil change visit, and we appreciate your feedback. It's important to us that we address any concerns, and we're pleased that someone from our office reached out to take care of your complaint. Your satisfaction is our priority, and we hope to have the opportunity to provide you with a more positive experience in the future. Thank you for sharing your feedback with us.

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