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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,769 Reviews
Call Service Center (630) 384-9905

1,769 Reviews of Hawk Ford of St. Charles - Service Center

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May 30, 2024

Great service! ! Easy to work with and Nikko Ponce was the best! We have no complaints at all! Hawk was very attentive to all of our needs. More

by MFISHER1980
Recommend Dealer
Yes
Employees Worked With
Nikko Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Hawk Ford of St. Charles responded

Thank you for the glowing review! We're thrilled to hear that you had a fantastic experience with us and that Nikko Ponce delivered top-notch service. At Hawk Ford of xx. Charles, customer satisfaction is our priority, and we're delighted that we could meet all your needs with attentiveness and ease. Your feedback means the world to us! If you ever need anything else, don't hesitate to reach out. We look forward to serving you again in the future!

May 28, 2024

as a fleet we use hawk ford service for our warranty work steve and his team are always professional and courteous. We also use doug and his team in parts very helpful in all aspects of parts More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Roby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Hawk Ford of St. Charles responded

We appreciate your loyalty to Hawk Ford of xx. Charles for your fleet's warranty work. Steve and his team exemplify professionalism, while Doug and his parts team consistently deliver helpful and top-notch service. Thank you for entrusting us with your fleet needs—it's a pleasure serving you.

May 28, 2024

Took care of everything I needed and assisted me with any other concerns I had toward my vehicle. Great service and Experience More

by LUKAS.MOLDENHAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus, Ginger
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May 28, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience! At Hawk Ford of xx. Charles, we take pride in providing comprehensive care and addressing all your vehicle needs with excellence. Thank you for choosing us for a seamless and exceptional service journey.

May 28, 2024

Kristy Swanson did an outstanding job as my service advisor. She kept me well-informed of the work being done, the estimated time, and the estimated cost. More

by JIM
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Swanson - Five Stars
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May 28, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience! Kristy Swanson's exceptional service truly embodies our commitment to keeping you informed and satisfied every step of the way. Your feedback fuels our drive to deliver top-notch care at Hawk Ford of xx. Charles.

May 28, 2024

Kristy S is a pleasure to work with. She is very knowledgeable, professional and customer oriented. I also enjoy the tech videos. More

by ESTAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Case
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our knowledgeable and customer-oriented team. Your feedback energizes us to continue providing top-notch service. We're glad you enjoy the tech videos too!

May 26, 2024

Kirk Brown has been my car salesman for many years. I followed him to Zimmerman Ford ( now Hawk Ford). Steve Staub has been my long-time repair and preventive maintenance advisor. Hawk Ford is fortun More

by RICHJBRENNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Napolitano
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May 28, 2024 -

Hawk Ford of St. Charles responded

Thank you for your loyalty and kind words about Kirk Brown and Steve Staub! At Hawk Ford, we value our dedicated professionals like Kirk and Steve who provide exceptional service to our customers. We're grateful to have them on our team and appreciate your continued support!

May 24, 2024

Everyone was friendly and the service time was quick enough for waiting service. I plan to use Hawk Ford again. More

by STEVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our friendly team and quick service at Hawk Ford! Your satisfaction and convenience are our top priorities, and we look forward to welcoming you back for your future automotive needs. Thank you for choosing Hawk Ford!

May 22, 2024

Jerry is the best. He always explains everything thoroughly and answers all of our questions. More

by JNGUEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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May 28, 2024 -

Hawk Ford of St. Charles responded

Thank you for your kind words about Jerry! At Hawk Ford, we take pride in providing thorough explanations and excellent customer service. We're delighted to hear about your positive experience, and we look forward to serving you again!

May 18, 2024

All employees were pleasant and courteous, work was done well and in a timely fashion. More

by STVBRANDENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Hawk Ford of St. Charles responded

Thank you for your feedback! We're thrilled to hear that our team provided pleasant and courteous service while completing the work efficiently at Hawk Ford. Your satisfaction is our priority, and we look forward to delivering exceptional service to you again in the future!

May 18, 2024

In the past they dropped my car off the rack and smashed in the door. I had to work to get it fixed and I wasn’t able to choose where I wanted it fixed. So with my vehicle having 155k miles and over five More

by PATRICK.KAPUSTKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Best employee at the dealership is Jose always cheerful.
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May 28, 2024 -

Hawk Ford of St. Charles responded

We apologize for the previous experience you had and the inconvenience caused. At Hawk Ford, we strive for excellence and will ensure your oil change is handled with care and attention to detail. Your feedback is valuable, and we aim to exceed your expectations on your next visit.

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