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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,769 Reviews

1,769 Reviews of Hawk Ford of St. Charles - Service Center

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July 31, 2024

A great team, so easy to work with and helping make my experience awesome. Definitely work with Kirk Brown and the rest of the team. More

by LMIHALIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2024

Our whole company fleet is serviced at this location at Truck Service side. Cathy and Danny are always there to help with any concern or service we might have/need, their Mobile service just placed them a More

by GLUNA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy & Danny at Truck Service Department.
June 30, 2024

friendly and knowledgeable staff, I didn’t feel like they were trying to “rip me off”. They offered services within my budget that I needed to keep my car working but did not push me to choose anything. very More

by KARLY.NORTELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Hawk Ford of St. Charles responded

Delighted to hear about your exceptional visit with us at Hawk Ford xx. Charles! Your satisfaction is our top priority, and we look forward to exceeding your expectations again soon!

June 20, 2024

Kat in the commercial service department has been awesome to work with. She was always a pleasure while I was there and kept me informed about the progress of the service work. More

by SALES@CLSELECTRIC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kat Czerwinski
Jun 25, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your positive experience with Kathy in our commercial service department! We're delighted to hear that she provided excellent service and kept you informed throughout the process. Customer satisfaction is our priority, and we're grateful for your feedback. If you ever need assistance in the future, don't hesitate to reach out!

June 20, 2024

The mobile unit came right on time, and the mechanic was very friendly and professional. More

by JBOLSENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m sorry I don’t remember his name.
Jun 25, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience! We're thrilled to hear that our mobile unit arrived on time and that our mechanic provided friendly and professional service. Customer satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need assistance in the future, feel free to reach out!

June 19, 2024

I live 6 hours away and appreciate the convenience of the Quick Lane for a simple oil change. More

by GLENRC1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to have provided you with the convenience you needed for your oil change, even from a distance! At Hawk Ford of xx. Charles, we prioritize efficiency and ease for all our customers, no matter how far they may be. Thank you for choosing us for your automotive needs!

June 19, 2024

Had a service engine now warning on my van, they were able to look at it right away for me. It’s my work van so they really stepped up. Thanks guys More

by RANDYROESEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
His name isn’t on the list
Jun 25, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience with us! We're pleased to hear that we were able to promptly address the service engine warning on your work van. Customer satisfaction is important to us, and we're glad we could help get you back on the road quickly. If you need any further assistance in the future, feel free to reach out. Thank you for choosing Hawk Ford of xx. Charles!

June 19, 2024

I received a recall on my Bronco called the service department and they got me scheduled promptly. I opted to wait and was shown to the waiting room Jerry explained what they were going to do and came More

by PEGGYMECKERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Jun 25, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your experience! We're glad to hear that our service department promptly scheduled your recall appointment for your Bronco. It's fantastic to know that Jerry provided exceptional service, explaining the work and going above and beyond to answer your questions. We're delighted to have been able to assist you, and we look forward to welcoming you back for your first oil change!

June 18, 2024

Great people with good knowledge of the industry, but to slow. I send a lot of trucks there with an appointment and on average it takes 1.5 hours for a oil change with tire rotation. This is to long to have More

by ERIC@CONCRETEWS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amalia Huerta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marisa Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaias Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Dillon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Hawk Ford of St. Charles responded

We value your feedback and understand the importance of efficient service. At Hawk Ford of St. Charles, we strive to balance thoroughness with speed to minimize downtime for your vehicles. Your input is invaluable, and we will work diligently to improve our turnaround times while maintaining the quality service you expect from us.

June 18, 2024

Took two visits and a total of $2500 to fix what was wrong after the first visit. Yes, the noise was had to find, but Tammy and Joel figured it out. More

by MTIMES4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy and Joel in the Quick Lube department.
Jun 19, 2024 -

Hawk Ford of St. Charles responded

We appreciate your patience through the process and are glad Tammy and Joel were able to successfully diagnose and resolve the issue for you. At Hawk Ford of xx. Charles, our dedicated team is committed to providing thorough and effective service to ensure your vehicle runs smoothly. Thank you for trusting us with your repairs!

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