Hawk Ford of St. Charles - Service Center

great customer service. answered all my questions and did a very good job explaining the issues answered all my questions and did a very good job explaining the issues More

Friendly, respectful & ready to make a sale. I lost track of how many times we were offered something to drink on a hot day! I lost track of how many times we were offered something to drink on a hot day! More

Honestly, I have always been skeptical about dealer service departments in the past with good reason. Thought I would give Hawk a try having had no prior experience with them at all. To my surprise the service departments in the past with good reason. Thought I would give Hawk a try having had no prior experience with them at all. To my surprise they were not at all insulting, treat me with disregard, or rude. I felt I was given honest information about my vehicle’s status by Josh G. which I can now use to move forward with confidence. More

Working with Andrew and Jeff made alm the difference. Such a great experience I purchased a 2nd vehicle just a few weeks later. Awesome Customer Service! Such a great experience I purchased a 2nd vehicle just a few weeks later. Awesome Customer Service! More

Incredible, seriously. I had a recall claim and they can and got the car and did the service and returned it for me. Way more then I expected. definitely a five star rati I had a recall claim and they can and got the car and did the service and returned it for me. Way more then I expected. definitely a five star rating. More

Hawk Ford did a great job communicating, setting and keeping the appointment. Remote technician was thorough and followed up. Thank you. keeping the appointment. Remote technician was thorough and followed up. Thank you. More

Answers questions knowledgeable. Prompt with appt. Did not have to wait long. Checked my auto over thoroughly and came back with recommendations. Prompt with appt. Did not have to wait long. Checked my auto over thoroughly and came back with recommendations. More

steve and the service team perform work on our fleet of 200 vehicles always timely and professionally a pleasure doing business with 200 vehicles always timely and professionally a pleasure doing business with More

Service center was very professional. They gave timely updates and clarified and answered any quistions I had. Nice to work with them and would be confident in working with them again They gave timely updates and clarified and answered any quistions I had. Nice to work with them and would be confident in working with them again More

Phil Reyes from parts is so helpful. Always on top of it. Will go above and beyond to find what I’m looking for. Professional and friendly. Always on top of it. Will go above and beyond to find what I’m looking for. Professional and friendly. More