Hawk Ford of St. Charles - Service Center

The team took their time and communicated with me the entire time. We have relied on the service department for our 2012 Cmax when needed. entire time. We have relied on the service department for our 2012 Cmax when needed. More

..........at least 15 words long. ..........at least 15 words long. ..........at least 15 words long. This survey is one way to alienate your clients. words long. ..........at least 15 words long. This survey is one way to alienate your clients. More

Easy to set up the appointment and clear review of what needed to be done. needed to be done. More

Everyone was very kind and timely. The repair took longer than I expected but the job was done well and I was told the entire time what was happening. I was also given a loaner, which The repair took longer than I expected but the job was done well and I was told the entire time what was happening. I was also given a loaner, which was helpful. More

I greatly appreciate you guys being able to help me out on the spot that I was in the service was highly recommended on the spot that I was in the service was highly recommended More

Great service, fast and price came in under what was originally quoted. Couldn’t ask for more. originally quoted. Couldn’t ask for more. More

The entire staff has been informative and attenuative the 2 times I have used Ford services./ 2 times I have used Ford services./ More

The best human team ever, thanks for treating my like a queen, go and get the beast deal. queen, go and get the beast deal. More

The staff was kind and professional. I booked my appointment using the ford app, and received a confirmation via email. When I showed up at the designated appointment time, the dealershi I booked my appointment using the ford app, and received a confirmation via email. When I showed up at the designated appointment time, the dealership had no record of my appointment and some confusion ensued. They did however fit me in and had great communication. I’d say the issue is not with the staff or dealership, but rather the electronic appointment interface. More

Didn’t try to figure out or diagnose the issue. Just kept it a week and ignore my concerns. Very unorganized. Still left with issue. Just kept it a week and ignore my concerns. Very unorganized. Still left with issue. More