Hawk Ford of St. Charles - Service Center

Everyone was very kind and timely. The repair took longer than I expected but the job was done well and I was told the entire time what was happening. I was also given a loaner, which The repair took longer than I expected but the job was done well and I was told the entire time what was happening. I was also given a loaner, which was helpful. More

I greatly appreciate you guys being able to help me out on the spot that I was in the service was highly recommended on the spot that I was in the service was highly recommended More

always a pleasure working with Steve and his team as well as car and truck parts departments as car and truck parts departments More

Great service, fast and price came in under what was originally quoted. Couldn’t ask for more. originally quoted. Couldn’t ask for more. More

The entire staff has been informative and attenuative the 2 times I have used Ford services./ 2 times I have used Ford services./ More

The best human team ever, thanks for treating my like a queen, go and get the beast deal. queen, go and get the beast deal. More

The staff was kind and professional. I booked my appointment using the ford app, and received a confirmation via email. When I showed up at the designated appointment time, the dealershi I booked my appointment using the ford app, and received a confirmation via email. When I showed up at the designated appointment time, the dealership had no record of my appointment and some confusion ensued. They did however fit me in and had great communication. I’d say the issue is not with the staff or dealership, but rather the electronic appointment interface. More

Didn’t try to figure out or diagnose the issue. Just kept it a week and ignore my concerns. Very unorganized. Still left with issue. Just kept it a week and ignore my concerns. Very unorganized. Still left with issue. More

Thank you for examining my Firs Gusion and providing needed service. I’m prepared for winter driving now. needed service. I’m prepared for winter driving now. More

At home service was fantastic! Highly recommended as it was fast and reliable. Will definitely use this service again Highly recommended as it was fast and reliable. Will definitely use this service again More