Hawk Ford of St. Charles

The purposing process at Hawk Ford was outstanding. The sales team of Jeff and Nick were great to work with and make the experience enjoyable. The sales team of Jeff and Nick were great to work with and make the experience enjoyable. More

Excellent service, staff are friendly they took care of everything that was asked for. Would definitely recommend to others everything that was asked for. Would definitely recommend to others More

Very quick and timely - great experience I was very satisfied - will return they were courteous satisfied - will return they were courteous More

Jerry in svc is the man and the mechanics did a great job, lot of work in a little amount of time. job, lot of work in a little amount of time. More

Delighted with the quick, painless process of having the car serviced. Staff is friendly and knowledgeable. car serviced. Staff is friendly and knowledgeable. More

Hawk Ford has the BEST service advisers and mechanics , they all honest, fair and knowledgeable. They take care of all of our Ford, Lincoln vehicles. . they all honest, fair and knowledgeable. They take care of all of our Ford, Lincoln vehicles. . More

Service was fast, courteous and was performed while I waited. This has happened on multiple occasions. waited. This has happened on multiple occasions. More

Great service called about a issue Steve confirmed it was covered under a recall and was able to get me in right away covered under a recall and was able to get me in right away More

I recently visited the diesel service center and interacted mainly with Kathy Czerwinski and, I believe, Ryan. First and foremost, I want to commend their customer service skills. Both Kathy and her interacted mainly with Kathy Czerwinski and, I believe, Ryan. First and foremost, I want to commend their customer service skills. Both Kathy and her colleague (possibly Ryan) were extremely helpful and exhibited a pleasant demeanor throughout my visit, making the experience more comfortable. However, I did encounter some issues that need addressing. Notably, it was surprising to find that neither Kathy nor her colleague's names were listed in the service department directory. This lack of recognition for their roles seems odd and perhaps something the management should rectify. Regarding the service provided, while the staff was accommodating, the technical diagnosis fell short on my first visit. I initially paid for services including an oil change, air filter replacement, and fuel filters replacement, under the impression that these were the root of my vehicle's issues. Unfortunately, this was not the case. It turned out the real problem was with the turbo, which thankfully was covered under warranty. I appreciate the effort made by the service team, but I believe the diagnostic process could be more accurate and efficient. Identifying the correct issue on the first visit would have saved me time and unnecessary expenses. That said, the discovery of the actual problem and its coverage under the warranty partially offset my initial dissatisfaction. In conclusion, while the customer service at the diesel service center is commendable, especially the assistance provided by Kathy and her colleague, improvements in the accuracy of initial diagnostics would greatly enhance the overall service experience. More

Both Professional and Friendly. Above and Beyond industry standard. Highly recommend the service department. Yet to disappoint. Above and Beyond industry standard. Highly recommend the service department. Yet to disappoint. More