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Hawk Ford of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
2,810 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,810 reviews

February 09, 2024

Steve and his team took such good care of me and my Bronco. I appreciate the communication and the availability of help. Everyone was kind and attentive. They even cleaned my dirty little Bronco- went More

by SAUCEDAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case, Brett Howard, Steve Donovan, Connor Brown, Marisa Case, Lily Bisbikis
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We are thrilled to hear about your positive experience with Steve and our dedicated team! At Hawk Ford of St. Charles, going above and beyond to provide exceptional care for your Bronco is our top priority. Thank you for choosing us – we're delighted to have exceeded your expectations with our attentive service and attention to detail.

February 09, 2024

Oil change and tire check done as requested. Fast service snd easy check in. Reasonable price. More

by SKGSALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t knoe
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our service team! At Hawk Ford of St. Charles, we prioritize efficiency and thoroughness to ensure a seamless maintenance visit for your vehicle. Thank you for choosing us – we look forward to continuing to provide top-notch service at a reasonable price.

February 07, 2024

Service was fast and they gave me a breakdown of what needed to be fixed in the future. getting a shuttle to and from work was also great. More

by DREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that you had a positive and efficient service experience at Hawk Ford of St. Charles! Providing a thorough breakdown of future service needs and offering convenient shuttle service are all part of our commitment to excellent customer care. Thank you for choosing us, and we look forward to serving you again in the future!

February 07, 2024

The service department helped me within 5 minutes of arriving and all paperwork was completed with my concern. Will always bring my car here for service More

by DORIS855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our service department at Hawk Ford of St. Charles! Our team is dedicated to providing efficient and seamless service, and we're delighted to know that you'll continue to trust us with your car care needs. Thank you for your kind words, and we look forward to serving you again in the future!

February 07, 2024

Great customer service and everyone seemed genuine. A few other customers were waiting and they all seemed to be getting taken care of per their needs as well. I had no idea I had ford points from purc More

by SMLEWIS42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our team at Hawk Ford of St. Charles! It's great to know that Connor provided excellent customer service and took the time to inform you about your Ford points, ensuring a seamless and enjoyable visit. We appreciate your kind words and look forward to serving you again in the future!

February 06, 2024

The service work was excellent and timely. I was kept well-informed along the way. Chris Lambert did a great job as my service advisor. More

by JSHAW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lambert
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our service team at Hawk Ford of St. Charles! Providing excellent and timely service while keeping our customers informed every step of the way is always our top priority. We'll be sure to pass along your kind words to Chris Lambert, and we look forward to serving you again in the future!

February 05, 2024

Walked in Conner acknowledged me I asked about an oil change, they got me in and out in a timely manner More

by SDKOULBACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your positive experience with us at Hawk Ford of St. Charles! We're thrilled to hear that Conner provided you with prompt and efficient service for your oil change, reflecting our commitment to delivering exceptional customer experiences. We appreciate your feedback and look forward to serving you again in the future!

February 05, 2024

Kirk was very helpful and upfront on all transactions. I never felt pressured or that there was anything that I should worry about. My estimates lined up with what he told me and I felt like we had both w More

by msmith0218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your exceptional experience with Kirk at Hawk Ford of St. Charles! Providing transparent, pressure-free transactions and ensuring that your expectations align with the outcome are integral to our commitment to customer satisfaction. We're thrilled to have earned your endorsement, and we look forward to welcoming you back for future business!

February 02, 2024

Steve is very good at his job and communicated what needed to be done. I got my vehicle back on time and working like it is supposed to. my only issue is a lack of loaner cars More

by DGUTHRIE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with Steve at Hawk Ford of St. Charles! Providing clear communication and timely service to ensure your vehicle is back on the road in top condition is our priority. We appreciate your feedback regarding loaner cars, and we'll certainly take this into consideration as we strive to continuously enhance our customer experience. Thank you for choosing us, and we look forward to serving you again!

February 02, 2024

Great service DJ and Nick are both great salesmen and will make sure you are happy with your purchase More

by KYLEPREBIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DJ Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julia Vogt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with DJ and Nick at Hawk Ford of St. Charles! Providing exceptional service and ensuring customer satisfaction throughout the purchasing process is our top priority. Thank you for choosing us, and we look forward to continuing to exceed your expectations in the future!

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