Hawk Ford of St. Charles

I wanted to provide some feedback on my recent visit. If I could give separate ratings, I'd give a 5 for the front desk and a 4 for the technician, which brings my overall rating to a 4. The staff at If I could give separate ratings, I'd give a 5 for the front desk and a 4 for the technician, which brings my overall rating to a 4. The staff at the appointment desk were excellent—efficient and friendly. My only issue, and the reason for the 4-star rating instead of 5, was with the technician handling my vehicle. It seemed like they were wasting a lot of time talking with other technicians instead of focusing on completing the work on my car. I believe an oil change, tire rotation, and general check-up shouldn't take more than 30-40 minutes, but I ended up being there for just over an hour. I understand that sometimes assistance is needed between colleagues, but I feel it would be more efficient to finish the task at hand and then address any questions or conversations afterward. Overall, the service was good, but there's room for improvement in managing time and priorities during the actual vehicle service. More

Fast and prompt service they even came out to me and fixed the computer problem fixed the computer problem More

To have the mobile option for my service was spectacular! I appreciated the convenience and the follow-through from everyone I was in contact with! I would give this 10 stars if I could! I appreciated the convenience and the follow-through from everyone I was in contact with! I would give this 10 stars if I could! More

Jeff worked hard to find the truck I was looking for. He had it the next day! Great job! He had it the next day! Great job! More

Steve was very friendly and professional made me feel like I was in good hands like I was in good hands More

Staff told me when my car would be ready, and then made sure I had it on time. Good group of people!! sure I had it on time. Good group of people!! More

People are nice. Looks like Ford has an on-going issue with the plastic retainer for the driver’s door entry keypad. $269.68 is a stupid crazy amount since the whole Looks like Ford has an on-going issue with the plastic retainer for the driver’s door entry keypad. $269.68 is a stupid crazy amount since the whole assembly does not need replacing. 32,000 miles on my $80,000 truck that is 4 years old and Ford can’t warranty the part…..embarrassing. Pretty sure I won’t hear from anyone on this though. More

From the start of buying our truck to when we left everything went very smoothly. Everything was order and staff was very pleasant to work with. everything went very smoothly. Everything was order and staff was very pleasant to work with. More

Friendly and knowledgeable staff, made me feel like I was a valued customer. Worked with me to get me home and delivered my RV back to me. I felt like I was getting great service and the pricing seemed fair. a valued customer. Worked with me to get me home and delivered my RV back to me. I felt like I was getting great service and the pricing seemed fair. Would strongly recommend Hawk ford to anyone that wants great service with a friendly and knowledgeable staff. More

Chris and Eric are great to work with. We appreciate them after all the years We appreciate them after all the years More