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Hawk Chrysler Dodge Jeep Ram

Forest Park, IL

4.8
802 Reviews
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7911 Roosevelt Rd

Forest Park, IL

60130

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Showing 802 reviews

February 19, 2025

I. Came in for an oil change and tires rotation and it was great.Period More

by jay8263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks for the awesome review, Jay! We're thrilled to hear you had a great experience with your oil change and tire rotation. Your satisfaction is our priority, and we look forward to serving you again!

February 18, 2025

Very happy with the price and the professionalism of the staff at Hawk CDJ on my CPO Cherokee. Vega, Micha and Steve in the Finance Dept.were all personable and helpful during the process. Cannot recommend More

by John V.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Horacio De La Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Klimara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your fantastic experience with us! We are delighted to hear that you are very happy with the price and the professionalism of our staff. Vega, Micha, and Steve in the Finance Department take great pride in providing personable and helpful service, and it's wonderful to know they made your car-buying process smooth and enjoyable. We appreciate your kind words about our team. We are especially pleased to hear that Vega and Adrian were able to promptly address the minor issue with your vehicle. Your feedback highlights our commitment to excellent customer service from start to finish. We look forward to serving you again!

February 10, 2025

Great customer service, great job with maintenance work and inspection, as well as pretty fast service. More

by White05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks for the amazing review! We’re thrilled to hear you had a positive experience with our customer service and maintenance team. We strive for efficiency and quality in every visit, and your feedback means a lot to us. Looking forward to serving you again!

February 06, 2025

It was a hot mess! I live out of state was promised someone would pick me up from the greyhound station no one showed. So I had to Uber to the dealer. They didn't even More

by Theshippers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ted Roman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

We sincerely apologize for the negative experience you had during your recent visit to our dealership. We deeply regret the inconvenience you experienced with transportation and the state of the truck upon your arrival. This is not the standard of service we aim to provide, and we apologize for any frustration caused by these oversights. We are taking steps to address these issues with our team to ensure such incidents do not happen in the future. If you would like to address your concerns further, please contact our General Manager, Jim Kinney, at jimk@hawkcdj.com. We hope to restore your faith in our dealership and provide a positive experience moving forward.

February 05, 2025

I WAS NOT AT ALL PLEASED WITH THE SERVICE DEPT, ON THE WAY I WAS TREATED ON THE SERVICE AND REPAIR OF MY 2020 DODGE RAM 1500. I WAS CHARGED A $195.00. FOR WARRANTY COVERED REPAIRS DONE ON MY 2020 DODGE R More

by dhumphrey18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AnnMarie Sedlack
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Hi there, we're sorry to hear about your experience with our service department. We strive for transparency and clarity in every customer interaction. Your feedback is invaluable, and we’d love to hear more about your experience so we can work to improve our communication regarding warranty repairs. At your earliest convenience, please contact our General Manager, Jim Kinney, at jimk@hawkcdj.com. Thank you for sharing your concerns.

February 03, 2025

I worked with General Manager Jim Kinney and Javier in the service department. Top notch service and communication throughout. The dealership is 30 minutes from my house with several local places closer. More

by ryanb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Kinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you, Ryan! We're thrilled to hear about your positive experience with Jim and Javier. Our team is dedicated to providing top-notch service and it's great to know that it made a difference for you. We appreciate your loyalty and look forward to serving you again!

February 03, 2025

Poor customer service. ..three and a half hours for a oil change...no updates on service...too dependent on texts & emails More

by ttribble65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Nava
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

We're sorry to hear about your experience. Timely service and communication are important to us, and we appreciate your feedback. We aim to provide excellent service and would like to address your concerns. Please contact our General Manager, Jim Kinney, at jimk@hawkcdj.com. Thank you for taking the time to share your thoughts. We hope to regain your trust.

February 01, 2025

Second vehicle purchase fantastic experience wouldn’t go anywhere else if you’re in th market for a vehicle check out Hawk and ask for Hamzeh Thanks again David Cullen More

by 2020dcullen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Klimara
5.0
This rating includes all reviews, with more weight given to recent reviews.
HAMZEH El Qawasmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks, David! We’re thrilled to hear about your fantastic experience with Hamzeh. Your loyalty means a lot to us, and we’re here to help whenever you need your next vehicle. Enjoy your new ride!

January 22, 2025

the new store looks very cool. cant wait to go in and get an oil change! More

by raschult
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Sisco Rangel
5.0
This rating includes all reviews, with more weight given to recent reviews.
justin eick
5.0
This rating includes all reviews, with more weight given to recent reviews.
enrique herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
JASON BELTRAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Horacio De La Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Oddo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Dragomir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
HAMZEH El Qawasmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks for the awesome feedback! We're so happy you love the new store design. We can't wait to welcome you in for that oil change—see you soon!

January 17, 2025

U come in for service they get u in a defensive ot no problem professionals More

by Roy orr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Mccall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Roy, we’re thrilled to hear you had such a positive experience with our team! Providing professional service is our top priority, and your feedback truly motivates us. Thank you for taking the time to share your thoughts!

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