Danny Reyes

Excellent service—friendly, prompt, and with very clear explanations of the work being done on the vehicle. explanations of the work being done on the vehicle. More

Report | Print

had a horrible experience with Hawk. My transmission went out for the second time, and fortunately it was still under warranty. When I dropped it off, I was told there would be a diagnos My transmission went out for the second time, and fortunately it was still under warranty. When I dropped it off, I was told there would be a diagnostic fee, but if Chrysler approved and covered the repair, I would not be charged. My van sat there for over a week while they worked with Chrysler to get warranty approval. After more than a week, they finally received authorization to perform the repair. During that time, I also asked my service advisor, Danny, to have a second key made for the vehicle through my third-party warranty. The warranty company contacted him and approved the key replacement. I repeatedly asked for updates and was continually told they were “working on it.” Eventually, I drove to the dealership to pick up a loaner vehicle. I asked to see my van and was taken to an outside lot where it was parked. I asked how it got there if the transmission had already been removed. One employee told me they probably hadn’t started the repair yet. When I asked the service manager the same question, he said they must have pushed it there. I received conflicting answers instead of honest communication. When the repairs were finally completed, they tried to charge me the diagnostic fee. I reminded them that I had been told I wouldn’t be charged if Chrysler covered the repair. Their response was, “Someone has to pay it. Chrysler won’t.” That doesn’t make sense because Chrysler approved and covered the transmission repair under warranty. Overall, the lack of communication, inconsistent explanations, and attempt to charge a fee I was told would be waived left me with no confidence in this dealership. Based on my experience, I would not recommend Hawk. More

Report | Print

thank you Horacio for getting me a great deal and daniel in service for introducing us 10/10 in service for introducing us 10/10 More

Report | Print

I recently had an outstanding experience at a dealership. The staff were incredibly friendly and knowledgeable, making the process smooth and stress-free. They took the time to explain every detail thoroughl The staff were incredibly friendly and knowledgeable, making the process smooth and stress-free. They took the time to explain every detail thoroughly, ensuring I understand what repairs where needed. The environment was clean and welcoming, creating a pleasant atmosphere for the entire visit. I highly recommend this dealership to anyone in need of a car purchase or service! More

Report | Print

Always honest work and feedback. Always come back for service at this location. Delivered car on time. Always come back for service at this location. Delivered car on time. More

Report | Print

Service was great but the mechanic who work in my truck remove a engine shield cover and misplace for consequence he didn’t put it back so now driving without the shield remove a engine shield cover and misplace for consequence he didn’t put it back so now driving without the shield More

Report | Print

Great Service! Very friendly. They always do a good job in a timely manner. I will always take my car there ! Very friendly. They always do a good job in a timely manner. I will always take my car there ! More

Report | Print

I received great customer service at the dealership, everything is came in there for was taken care of, it really is a place where the people that work there care about the customers. everything is came in there for was taken care of, it really is a place where the people that work there care about the customers. More

Report | Print

Hawk is wonderful. Very quick, communicative, and take great care of the customer. Absolutely recommend this to anyone interested in a Jeep! Very quick, communicative, and take great care of the customer. Absolutely recommend this to anyone interested in a Jeep! More

Report | Print

Great dealer. That dude Brandon is a G. Danny is a god guy. Jorge takes great care of his customers. Javier, Lucas and Henry all are good too. I always get my earl That dude Brandon is a G. Danny is a god guy. Jorge takes great care of his customers. Javier, Lucas and Henry all are good too. I always get my earl change there. Theys all good people. I miss Alicia. More

Report | Print