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Harbor Hyundai

Long Beach, CA

4.8
4,952 Reviews

3720 Cherry Ave

Long Beach, CA

90807

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4,952 Reviews of Harbor Hyundai

September 14, 2022

From the moment my husband and myself arrived Jimmy treated us like family. Jimmy helped us drive off with the car I wanted. Thank you so much to Jimmy, Matthew and the whole Harbor Team for going abov More

by Alejandra Rodriguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Lee, Matthew Lopez
Oct 02, 2022 -

Harbor Hyundai responded

Our culture is to make every guest who enters our doors to feel like an honored guest in our home. We are so glad to hear that was your experience. It means so much to us to hear you drove off the lot with the car you wanted. We hope it will be your favorite car you have ever owned. Thanks for your business. Michelle Pitman

September 14, 2022

Great service, they reached to me for questions and it was always helpful during the deal. More

by andresp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Leal, Juan Davila
Oct 02, 2022 -

Harbor Hyundai responded

We are glad to hear you felt well communicated with during your car buying experience at Harbor. Our team is here to work hard for our customers and to make the experience one they won't forget. Thanks for your business. Michelle Pitman

September 12, 2022

Very professional and polite. Starbucks coffee machine in waiting area is a nice perk. Got my job done quickly and even washed my car! They thought of everything! More

by Adriane and her Kona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mac in sales is really knowledgeable and I chatted with him a bit about a new vehicle , Andres Aguilar, Rodrigo Santizo
Oct 02, 2022 -

Harbor Hyundai responded

Love hearing that our team was professional and that you appreciated the complimentary car wash. Our team works hard to provide our customers with a great experience so thanks for the feedback. We look forward to seeing you on your next visit. Michelle Pitman

September 12, 2022

My experience at the Hyundai service department was awful. I feel I was treated extremely rude with horrible customer service. I was told basically I had to either stay there all day or find a way home More

by Linders0106
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Jones
Oct 02, 2022 -

Harbor Hyundai responded

We apologize for your negative experience at Harbor. It is our desire to make sure every guest has a 5-Star experience and it is unfortunate we missed the mark in providing you that service. Scott has been a valued member of our team for many years and I can assure you he did not mean to come across as "oh well". He cares about our customers and the level of service they receive. Please accept our apologies. If you would like to discuss this situation further, you are welcome to reach me at 562-753-0178 or mpitman@harbor-hyundai.com. Michelle Pitman, Chief Operating Officer

September 11, 2022

Alfredo and Leonard were great to work with. We had a very positive experience from test drive to purchasing the vehicle to driving it off the lot. Both gentlemen answered our questions, were More

by ginnie.arbing
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leonard Fischer, Alfredo Martinez, Demetric Wright
Oct 02, 2022 -

Harbor Hyundai responded

Thanks for "highly recommending" Harbor Hyundai. We build our business off repeat business and referrals by offering our guests a unique experience and high level of service. We are glad to hear the team took great care of you from every aspect of the car buying process. The follow-up after the sale is very important to us. We want our customers to know we aren't a dealership who is just about selling a car but about building customers for life. Thanks for the business. Michelle Pitman

September 08, 2022

Friendly, courteous attended to my needs. Everyone I interacted with made me feel comfortable with no pressuring. More

by robin.stiles18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Davila, Demetric Wright
Sep 08, 2022 -

robin.stiles18 responded

Yes

September 08, 2022

I am someone who likes to work with one service person only. This is so you can know them and they can know you. I’ve been working with Andres for a few years. He has been a great service advisor. I was t More

by Virgi73nia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Aguilar
Oct 02, 2022 -

Harbor Hyundai responded

As a dealership we care about co-workers and making sure we are providing them with a great place to work for this very reason. We want people who build their career at our dealership so that our customers can build that relationship and trust. Andres is a valued member of our team and we are very proud of him. We love hearing this feedback of how he has taken such great care of you. Thanks for you business and continued loyalty to Harbor and Andres. Michelle Pitman

September 07, 2022

Great service. They were able to get us the car we wanted at the price we were willing to pay. Alex and his team went over and above and they answered all our ques More

by Mike05445
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ruiz, David Davila, Mackenzie Lewis, Matthew Lopez
Oct 02, 2022 -

Harbor Hyundai responded

You are so welcome, and thank you for choosing Harbor Hyundai. Love hearing that the team went "over and above" to provide you all the answers you needed to make a decision that worked for you. Michelle Pitman

September 07, 2022

I had a very good experience. They took there time going over the car and the purchase process. More

by dliteemail1
Recommend Dealer
Yes
Employees Worked With
Alex Ruiz, David Davila, Jospeh Calderon, Matthew Lopez
Oct 02, 2022 -

Harbor Hyundai responded

Thank you for choosing Harbor to purchase your new car. We are so glad to hear that the team took great care of you and provided you with the 5-Star experience we want our guests to have. Michelle Pitman

September 06, 2022

Excellent, prompt, and courteous service. All my questions and concerns were quickly addressed. The entire purchase process went smoothly and I did not feel that I was pushed or rushed in a More

by j.ashworth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Davila, Matthew Lopez
Oct 02, 2022 -

Harbor Hyundai responded

We are glad that you appreciated the Harbor Difference of "no sharks" on our showroom. We understand that buying a car is a big decision and we want every customer who drives off our lot to be happy with the decision they made. Thanks for allowing us to serve you and to help you get the car you wanted. Michelle Pitman

Oct 04, 2022 -

j.ashworth responded

Everythiing went well except for the dealer running a hard inquiry on my credit report. I already had been pre approved by my credit union for an $80,000 car loan. I explained that I did NOT need financing. I have excellent credit with a score well over 800.. Matt, the finance representative, said he was going to run a soft inquiry. After reviewing my credit report I saw that was not the case. Very disappointed

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