Harbor Hyundai

Ken Bundy was very helpful in setting the deal for our brand new Hyundai car. I appreciated all he did to make the process smooth and simple for us as customers. brand new Hyundai car. I appreciated all he did to make the process smooth and simple for us as customers. More

The sales representative I worked with was very friendly and also very thorough in explaining all the features of the car, warranties, how to do routine maintenance, etc. and also very thorough in explaining all the features of the car, warranties, how to do routine maintenance, etc. More

This is my second attempt to complete this survey. I do not wish to have drop down windows happening on my computer, so I didn't check that box. Your program would not permit me to submit my comments. Br not wish to have drop down windows happening on my computer, so I didn't check that box. Your program would not permit me to submit my comments. Briefly, I will try again. I took my car in for an oil/lube/filter. Jake Bumacod was the representative from Harbor Automotive in Long Beach. I mentioned I have had an ongoing noise, which seemed to come from the wheels. I told him I had brought it back to the dealer, but they claimed they heard nothing, even when I was sitting in the car for the test drive and heard the sound. They turned a deaf ear. Jake said he would check it out...we then took it for a test drive and he did hear the noise (a whining sound that happened each time I slowed down and came to a stop). It seems the dealership who sold me the car should have resurfaced the brakes and apparently that didn't happen. Jake spoke with the dealership and they agreed to have the work done at no cost to me. From the time I walked into Harbor Automotive, I was treated with respect, courtesy, and the representative (Jake), as Jake's Supervisor and another Manager, all worked together to see that my automotive needs were met. More

Leonard was very friendly, helpful, and patient with me while I was so indecisive. Thank you so very much! I love my beautiful new car! while I was so indecisive. Thank you so very much! I love my beautiful new car! More

bought a new 2012 Tuscon...so cute, comfortable, great gas mileage, great service warrenty...can't believe first oil change at 7,500 miles - awesome... dealship - stayed one hour - got all questions answ gas mileage, great service warrenty...can't believe first oil change at 7,500 miles - awesome... dealship - stayed one hour - got all questions answered, no pressure sales on the extras - and they helped pairing blue tooth (never had one - so I was glad they did it) More

There is no local Hyundai dealership close to my home since I live in a remote area so I went online to find my Hyundai Veloster. I contacted several dealerships within a 200 mile radius & dealt with sev since I live in a remote area so I went online to find my Hyundai Veloster. I contacted several dealerships within a 200 mile radius & dealt with several salesman. Mr Van Dyck was the only salesperson who seemed genuinely interested in working with me & he went out of his way to help me secure the particular vehicle I was looking for. It was well worth traveling 175 miles from home to purchase a car from this dealership. I'm reminded of this every time I see my car parked in the driveway. More

MY DEALINGS WITH HARBOR HAVE BEEN VERY PLEASING. WHEN I WAS PURCHASING THE CAR, THE SALESMAN AND I HAD AGREED ON A PRICE THE PREVIOUS DAY, AND WHEN I CAME BACK TO BUY THE CAR AND DO THE PAPERWORK, THE PRIC WAS PURCHASING THE CAR, THE SALESMAN AND I HAD AGREED ON A PRICE THE PREVIOUS DAY, AND WHEN I CAME BACK TO BUY THE CAR AND DO THE PAPERWORK, THE PRICE WAS RAISED $2000.00!! I BROUGHT THAT TO HIS ATTENTION, AND HE SEEMED DISMAYED AS TO WHY HE HAD AGREED ON THE LESSER PRICE, BUT I SHOWED HIM THE PRINTOUT THAT HE HAD GIVEN ME, A PRICE AGREED UPON FROM TRUECAR.COM, AND HE RELENTED TO THE PREVIOUS AMOUNT. ALL WARRANTEE WORK HAS BEEN PERFORMED IN A VERY WORKMANLIKE MANNER, WITH NO CHARGES UP TO THIS POINT. THE SERVICE MANAGER HAS BEEN VERY HELPFUL, AND THE CAR HAS BEEN READY WHEN HE SAID IT WOULD BE READY, THAT'S A BIG PLUS! More

As you indicated, the criteria for rating is based on the direct interaction and communication with the Service Technician. Price should not be on this page. You are no doubt aware that company (Franchise) direct interaction and communication with the Service Technician. Price should not be on this page. You are no doubt aware that company (Franchise) policies dictate the labor cost. The Manufacturer of the Product dictate the price of the replacement part. Although there is a mark-up for the franchise, this is based on what the market can bear. A business practice used across the globe. More

Mike was very helpful because he was knowledgeable and helpful... and he went out of his way to arrange a 3-day trade to get the vehicle I really wanted! It was a great overall buying experience from sta helpful... and he went out of his way to arrange a 3-day trade to get the vehicle I really wanted! It was a great overall buying experience from start to finish. Thanks again Mike! More

Ken helped us find the right price for the car we wanted. We shopped other dealers but felt the "sharks circling the prey" sales pressure. Ken Bundy never delivered that feeling and we felt he was actually o We shopped other dealers but felt the "sharks circling the prey" sales pressure. Ken Bundy never delivered that feeling and we felt he was actually out to help us. More