Back

Harbor Chevrolet

Long Beach, CA

4.7
2,167 Reviews

3770 Cherry Avenue

Long Beach, CA

90807

Directions

By Type

2,167 Reviews of Harbor Chevrolet

June 29, 2023

The service area at this dealership was easy to access, and there wasn’t a long line. The representatives were helpful. The reasons I didn’t give it a five star was because: 1. They failed to give me updat More

by NWILLIAMS1230
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Elton Essler, Christopher Lopez
Jun 30, 2023 -

Harbor Chevrolet responded

Thank you for taking the time to provide us with your feedback. We sincerely apologize for the 4-star experience you had with us. It deeply saddens us to learn that our advisor did not keep you adequately informed about the status of your vehicle, and we understand your frustration regarding the extended duration of the repair process. We acknowledge that we have been experiencing a backlog, and we genuinely appreciate your patience during this time. Your review holds immense value to us, and we are committed to utilizing it as a means to improve our services. We understand the importance of effective communication and timely updates, and we will take immediate action to ensure that our customers are kept well-informed throughout their vehicle repair journey. Rest assured, we are dedicated to addressing the issues you faced and implementing necessary changes to prevent such occurrences in the future. Once again, we apologize for any inconvenience caused and appreciate your understanding. Your feedback is greatly appreciated, and we thank you for bringing these matters to our attention. Your satisfaction is our utmost priority, and we will strive to provide you with a better experience moving forward. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to reach out to me. Thank you once again for sharing your feedback and for giving us the opportunity to improve. We look forward to serving you better in the future. Jessica Renteria Harbor Chevrolet 562-753-0179

June 24, 2023

Jaycob was extremely professional, helpful, proactive and responsible. He responded in a timely matter to emails and phone calls. He kept me updated on inventory and answered all my questions. Thanks for mak More

by Jennifer M.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis Esquivel, Jaycob Gomez
Jun 26, 2023 -

Harbor Chevrolet responded

We are delighted to hear that your purchasing experience was a positive one and that Jaycob was able to provide you with the level of professionalism, helpfulness, and proactivity that we strive to offer to all of our customers. We take pride in our team's ability to provide outstanding customer service and we are thrilled to hear that Jaycob was able to deliver on this promise. If there is anything we can do to assist you in the future, please do not hesitate to contact us. We look forward to serving you again. Jessica Renteria Harbor Chevrolet 562-753-0179

June 23, 2023

Jalen and Erik made my experience buying my dream truck very easy. They are professional, knowledgeable with great communication from day one until the delivery of the truck that came in earlier than exp More

by David
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Luis Esquivel, Jalen Arnold, Erik Garcia
Jun 24, 2023 -

Harbor Chevrolet responded

Thank you for taking the time to share your experience with Harbor Chevrolet. We greatly appreciate your feedback and are thrilled to hear that we were able to meet your expectations. Our team strives to provide the highest level of customer satisfaction and it sounds like we were successful in doing so with your recent purchase. We are especially glad to hear that Jalen, Erik, and the team were able to assist you in finding the truck of your dreams. We will make sure to pass along your positive feedback to the entire team. Thank you again for choosing Harbor Chevrolet for your automotive needs. We look forward to serving you in the future and continuing to provide you with the high level of service that you deserve. Jessica Renteria Harbor Chevrolet 562-753-0179

June 20, 2023

Eddie Sandoval was our salesman. His service was excellent especially when we took our new Bolt for a test drive. He was always pleasant to deal with. The sales manager Josh was als More

by stu
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sergio Navarrete, Josh Fernandez, Eddie Sandoval
Jun 21, 2023 -

Harbor Chevrolet responded

We at Harbor Chevrolet are thrilled to hear that you had a positive car-buying experience with us. Our team is dedicated to providing exceptional service to all of our customers, and we are delighted that we were able to meet your needs. We hope that your new Bolt will serve you well and provide you with many years of safe and enjoyable travels. If you have any further vehicle needs, please do not hesitate to contact us. Our knowledgeable staff is always ready to assist you and provide you with the best possible service. We look forward to seeing you again soon and continuing our relationship with you as a valued customer. Thank you for choosing Harbor Chevrolet as your car-buying destination. We appreciate your business and wish you all the best with your new vehicle. Jessica Renteria Harbor Chevrolet 562-753-0179

June 19, 2023

Derrick was the most helpful salesperson I could have asked for--from start to finish. This Bolt is my first fully electric vehicle, so I had lots of questions about the car's operation and maintenance. More

by katieking1203
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Fernandez, Derrick Magic Worthy, Dashawn Gordon
Jun 20, 2023 -

Harbor Chevrolet responded

Thank you for choosing Harbor as your dealership for purchasing your vehicle. We greatly appreciate your feedback and are thrilled to hear that your experience with Derrick and the team was top-notch. At Harbor, we strive to provide exceptional customer service and a hassle-free car-buying experience. Our team of professionals is dedicated to helping you find the right vehicle to meet your needs. We take pride in knowing that our customers are satisfied with their purchase and the service they receive. We understand that purchasing a vehicle is an important decision and we are honored that you chose Harbor Chevrolet. Our team works hard to ensure that every aspect of your experience with us is exceptional. We are grateful for the opportunity to serve you and look forward to seeing you again in the future. Thank you again for choosing Harbor Chevrolet and for your kind words about our team. We are committed to providing the highest level of service and support to all of our customers. Jessica Renteria Harbor Chevrolet 562-753-0179

June 19, 2023

I like how they attend to you immediately the minute you set foot on the property. Whether you’re there to Service your vehicle or shopping for a new ride. The friendly service is what did it for me. More

by sallopez007
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dashawn , Garth Passantino, Christopher Lopez
Jun 20, 2023 -

Harbor Chevrolet responded

We at Harbor Chevrolet strive to provide all our guests with the highest level of hospitality and comfort during their visit. Our goal is to make every guest feel like an honored guest in our home. We are pleased to hear that we have met this goal during your visit. At Harbor Cheverolet, we are committed to providing exceptional service to all our guests. If there is anything we can do to assist you in the future, please do not hesitate to contact us. Our dedicated staff is always available to answer any questions or concerns you may have. Thank you for choosing Harbor Cheverolet. We hope to have the pleasure of welcoming you back soon. Jessica Renteria Harbor Cheverolet 562-753-0179

Jun 21, 2023 -

sallopez007 responded

Thanks again to the entire Harbor Chevrolet Team for Always helping me and directing to the right person. It doesn’t matter if it’s someone in Sales, Service, or Finance. Everyone treats you with the same humble attitude and respect.

June 18, 2023

Hassle Free Experience from start to finish. ... I am a 2nd time customer and this is the reason why... Service Dept I'd great also... Bill is awesome.. So thanks to Derrick and Lilia I am again More

by Kcampbell819
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lilia Amador, Derrick Magic Worthy
Jun 19, 2023 -

Harbor Chevrolet responded

Thank you for choosing Harbor Chevrolet to purchase and service your vehicles. Your feedback is greatly appreciated. We are thrilled to hear that your experience with us was top notch. At Harbor Chevrolet, we take great pride in our team and the exceptional service they provide to our customers. It is always wonderful to hear about the great job they have done from our satisfied customers. We will continue to strive towards providing the best possible service to you and your vehicles. Once again, thank you for choosing Harbor Chevrolet. Jessica Renteria Harbor Chevrolet 562-753-0179

June 16, 2023

Buying a car is usually a prolonged, frustrating experience. Harbor Chevrolet made that experience relatively quick and easy. Laura, the salesperson I dealt with, was wonderful. She was knowledgeabl More

by Mitchel.tandler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Guzman
Jun 19, 2023 -

Harbor Chevrolet responded

Thank you for taking the time to let us know about your recent visit. We greatly appreciate your feedback and are thrilled to hear that Laura made a positive difference during your buying experience. We are committed to providing exceptional customer service, and it is wonderful to hear that our efforts are making a difference. Thank you for choosing Harbor Cheverolet. We value your business and want to ensure that you have a positive experience every time you visit us. Please do not hesitate to reach out if there is anything we can assist you with in the future. Once again, thank you for your feedback and for choosing us. We look forward to serving you again soon. Jessica Renteria Harbor Chevrolet 562-753-0179

June 15, 2023

I have no idea who Daniel is, but we were helped by Christopher Lopez. We have been helped by Chris twice before and we loved his attitude and helpfulness. This time around unfortunately Chris was unco More

by JoshReeves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Lopez
Jun 16, 2023 -

Harbor Chevrolet responded

We want to begin by offering our sincerest apologies for the way that Chris made you feel. Please know that we take your concerns seriously, and we are committed to providing you with the best possible service. We want to assure you that Chris is one of the sweetest and most caring people in our organization. He would never intentionally do anything to make you feel as if he was annoyed by your request. We are currently experiencing some setbacks in our diagnosing process, but please know that we are working diligently to resolve these issues. Thank you for choosing our services, and we truly hope that we will have another opportunity to serve you in the future. If there is anything else we can do to assist you, please do not hesitate to reach out. Jessica Renteria Harbor Chevrolet 562-753-0179

June 14, 2023

I’m glad to have people who are as concerned as I am about my safety More

by larmarprod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elton Essler, Bill Renn
Jun 15, 2023 -

Harbor Chevrolet responded

We were pleased to hear that our service team provided you with exceptional care. It is our goal to ensure that our clients receive the best service possible. If there is anything else we can do for you in the future, please do not hesitate to contact us. Our team is always ready to help and assist you in any way possible. Thank you for choosing our services. Jessica Renteria Harbor Chevrolet 562-753-0179

...
29
...