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Harbor Chevrolet

Long Beach, CA

4.7
2,167 Reviews

3770 Cherry Avenue

Long Beach, CA

90807

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2,167 Reviews of Harbor Chevrolet

August 09, 2023

Went to dealership to pick up my truck after the service was done. I waited about 15-20 minutes because they didn’t know where my truck was parked at. I was worried for a bit. About 4-5 people needed to get More

by becerrab20
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
Aug 21, 2023 -

Harbor Chevrolet responded

becerrab20, Thank you for taking the time to share your service experience with us. We sincerely apologize for the frustration you encountered due to the misplacement of your vehicle. Your feedback is important to us, and we appreciate your review. We understand the inconvenience this has caused you, and we want to assure you that we are taking this matter seriously. Rest assured, we are taking the necessary steps to ensure that such a situation does not happen again in the future. If there is anything we can do to assist you further, please don't hesitate to reach out to us. We are here to help, and we want to make sure that any concerns you may have are addressed promptly. Once again, we appreciate your feedback and the opportunity to improve our services. We value your business and hope to regain your trust in the future. Jessica Renteria Harbor Chevrolet 562-753-0179

August 09, 2023

Great customer service! !! Victor was very knowledgeable about the service that needed to be done to my vehicle and service was completed i a good timely manner. More

by BUCKETBOYJOE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Aug 09, 2023 -

Harbor Chevrolet responded

BUCKETBOYJOE27, Thank you for your review on Victor and your service experience. We truly appreciate you taking the time to share your thoughts. Your feedback is valuable to us as it helps us improve our services and ensure that we meet our customers' expectations. If there is anything we can assist you with, please don't hesitate to reach out to us. Our team is here to help. Thank you once again for your feedback and for choosing Harbor Chevrolet. We look forward to serving you again in the future. Jessica Renteria Harbor Chevrolet 562-753-0179

August 09, 2023

I have been a Harbor Chevrolet customer since 1986. I trust the staff in all departments to give me honest information and great service! More

by hayesreams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Esquivel, Jose Cruz
Aug 09, 2023 -

Harbor Chevrolet responded

hayesreams, Thank you for taking the time to post a review on your visit. We greatly appreciate your feedback and are thrilled to learn that you have been a loyal customer for over 37 years! Your continued support means the world to us. At our company, customer satisfaction is our top priority. We always strive to provide the best service and ensure that all our customers have a positive experience. If there is anything we can assist you with, please do not hesitate to reach out to us. Our dedicated team is here to help and will gladly address any concerns or inquiries you may have. Once again, we sincerely thank you for your kind words and for being a loyal customer for over 37 years! It is customers like you who have made our business flourish and grow. We look forward to serving you for many more years to come. If you have any further questions or require any assistance, please feel free to contact us at your convenience. We are always here to assist you in any way we can. Jessica Renteria Harbor Chevrolet 562-753-0179

August 07, 2023

José Cruz was excellent from start to finish! He made sure to keep up us hydrated, attentive, communicative, and pleasant to speak to. Lilian was also amazing! I am happy to have connected with h More

by MG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lilia Amador, Sheldon Munyard, Jose Cruz
Aug 21, 2023 -

Harbor Chevrolet responded

MG, Thank you for taking the time to post a review on your recent visit. We greatly appreciate your feedback and are thrilled to hear that our team was able to provide you with an amazing deal on your Hyundai. Your recommendation means a lot to us, and we are proud to have earned it. If there is anything else we can assist you with, please do not hesitate to reach out to us. Our team is here to help and ensure your satisfaction. Thank you again for choosing our dealership, and we look forward to serving you in the future. Jessica Renteria Harbor Chevrolet 562-753-0179

August 05, 2023

Dropped my car off at 8 a. m. for a brake check and electrical issue. No one called, I called at 4:45 p.m. for an update. I was told that it was in a bay but no work was done a More

by Former customer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Lopez
Aug 22, 2023 -

Harbor Chevrolet responded

Former customer, Thank you for taking the time to post a review on your visit. We greatly appreciate your feedback and value your opinion. It is with a heavy heart that we learn you won't be returning to us. We sincerely apologize for any inconvenience caused during your visit. Currently, we are experiencing delays in our service department, resulting in longer than usual turnaround times. However, please be assured that we are actively working to address and resolve these issues promptly. We understand the frustration and disappointment this may have caused, and we want to assure you that it was not intentional. Our team is dedicated to providing exceptional service to all our customers, and we deeply regret any inconvenience you may have experienced. We apologize for any inconvenience caused and appreciate your understanding and patience. We sincerely hope that we will have the opportunity to serve you again in the future. We are committed to learning from this experience and improving our services to ensure that your next visit exceeds your expectations. Thank you once again for bringing this matter to our attention, and we look forward to the possibility of assisting you in the future. Jessica Renteria Harbor Chevrolet 562-753-0179

August 05, 2023

Jose Cruz is a very helpful salesman. He was patient and helped me find just what I needed without pressure. Sheldon and Kyle also helped make the deal possible. Lily was informative and More

by pcarmody6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Guzman, Sheldon Munyard, Kyle Larson, Jose Cruz
Aug 21, 2023 -

Harbor Chevrolet responded

pcarmody6, Thank you for taking the time to post a review on your recent visit. We greatly appreciate your feedback and are thrilled to hear that Jose provided you with excellent assistance and demonstrated patience throughout your sales experience. We take pride in our team's dedication to providing exceptional customer service. Furthermore, we are delighted to hear that Sheldon, Kyle, Matt, and the rest of our team were friendly during your visit. We believe in creating a welcoming and pleasant environment for our customers, and it is gratifying to know that our efforts were recognized. If there is anything else we can assist you with, please do not hesitate to contact us. Our team is always available to address any questions or concerns you may have. Once again, thank you for choosing our establishment and for sharing your positive experience. We look forward to serving you again in the future. Jessica Renteria Harbor Chevrolet 562-753-0179

August 04, 2023

They did everything they said they would do and great service very pleased with my experience More

by bigtrav66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Esquivel, Jose Cruz
Aug 04, 2023 -

Harbor Chevrolet responded

bigtrav66, Thank you for taking the time to post a review on your recent visit. We greatly appreciate your feedback and are delighted to hear that our team was able to meet your expectations. Providing exceptional service is our top priority, and we are thrilled that we were able to deliver an experience that left a positive impression. At Harbor Chevrolet, we pride ourselves on our commitment to customer satisfaction. If there is anything else we can assist you with, please do not hesitate to contact us. Our team is always here to help and ensure that your needs are met. Once again, we sincerely appreciate your review and the trust you have placed in us. We look forward to serving you again in the future. Jessica Renteria Harbor Chevrolet 562-753-0179

August 03, 2023

If Jaycob hadn’t come out to just say how was our day going and wasn’t so knowledgeable on every aspect of the Tahoe we were looking at, we would’ve keep going. All the salesmen were very friendly. Lui More

by meechelle104
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Managers, Luis Esquivel, Jaycob Gomez
Aug 03, 2023 -

Harbor Chevrolet responded

meechelle104, Thank you for taking the time to share your review of your recent vehicle purchase. We greatly appreciate your feedback. We are delighted to hear that Jaycob made a significant difference during your visit. Your review will be forwarded to him, and we are confident that he will be thrilled to receive such positive feedback. If there is anything else we can assist you with, please do not hesitate to contact us. We are here to help. Thank you once again for choosing our dealership for your vehicle purchase. Jessica Renteria Harbor Chevrolet 562-753-0179

August 03, 2023

Love Harbor Chevrolet! Been going here for awhile and always have a great experience. I absolutely trust them with my truck and the services they provide. I would definitel More

by mattschambers03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elton Essler, Christopher Lopez
Aug 04, 2023 -

Harbor Chevrolet responded

mattschambers03, Thank you for taking the time to post a review on your service visit. We greatly appreciate your feedback and are thrilled to hear that our team was able to meet your expectations. Your recommendations mean a lot to us, and we are grateful for your support. Harbor Cheverolet, customer satisfaction is our top priority. We always strive to provide the best possible service and it is rewarding to know that we have achieved this with your recent visit. We are committed to delivering exceptional experiences to all our customers, and your positive review serves as a testament to our efforts. If there is anything else we can assist you with, please do not hesitate to contact us. Once again, thank you for your review and for choosing our services. We look forward to serving you again in the future. Jessica Renteria Harbor Chevrolet 562-753-0179

August 02, 2023

This dealership has always helped me and my children purchase cars for over 20 years More

by ANTHONY.MARSHALL99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
Aug 02, 2023 -

Harbor Chevrolet responded

ANTHONY.MARSHALL99, Thank you for your valuable review regarding your recent visit. We greatly appreciate the time you took to share your experience. It brings us immense joy to know that we have had the privilege of serving you for the past 20 years. Your continued support means the world to us. We are delighted to learn that we were able to assist you in purchasing a vehicle for your children. We understand the significance of this milestone and are honored to have played a part in making it possible. As always, we are here for you, ready to provide any assistance or support you may need. Once again, thank you for your kind words and for choosing us as your trusted business partner. We look forward to many more years of serving you and meeting your needs. Jessica Renteria Harbor Chevrolet 562-753-0179

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