Hansel Toyota

RONA THAU a great sales rep ... the best ! I purchased a 2016 RAV4 at Hansel Toyota last month and I must say I had a 5 star experience. In large part this was due to my sales rep RONA THAU. I purchased a 2016 RAV4 at Hansel Toyota last month and I must say I had a 5 star experience. In large part this was due to my sales rep RONA THAU. She really provides the top notch customer service that any business would be proud to provide. Rona is low key, attentive, knowledgeable, positive and has a past employment background that gives her a balanced set of life experiences allowing her to comfortably relate to anyone. She was efficient and yet gave me all the time I wanted so that I could come to my own decision as to what car and what features best worked for me. It was a pleasure having her as my sales rep and obviously I highly recommend her to any potential Toyota buyer. I was also pleased with my experience with the dealership as well, and you can see that the organization values the customer experience. Separately, I purchased some floor mats from the parts department … great, helpful, and friendly service. Getting over to the right part of the building, I must have looked a little lost, and I was surprised that a manager noticed … he didn’t just point the way but rather he walked me over to the area and introduced me to the parts person … (certainly not necessary, made me inwardly smile, but a nice touch ..). I rarely am the kind of person that writes reviews, but my experience was exceptional. I am retired now, but I have worked for several large corporations that are known for world class service and I still maintain a critical eye. I don’t know how consistently Hansel can provide great service, but I certainly look forward to having my car serviced here for now. A few thoughts on some of the negative experiences others have voiced. Please do some homework before you negotiate your purchase. I would remind you that the dealership would probably be happy to sell you the car at the MSRP. If you want to pay less, you negotiate. A successful experience means neither party feels screwed .. so it is your responsibility to know what you want, explain why you think your numbers are reasonable, listen respectfully to the dealership’s numbers and rationalizations, and settle on a price that you both can live with. Good customer service should come at no extra cost ( and get RONA THAU as your sales rep ). Best of Luck !! More

Awesome staff and vehicles Hansel Toyota was a great experience for me and my husband. Great staff. Very friendly,courtious,knowledgeable, no pressure. These guys are truly the Hansel Toyota was a great experience for me and my husband. Great staff. Very friendly,courtious,knowledgeable, no pressure. These guys are truly the best! More

Outstanding Service Department Between Hansel Toyota and Ford in Petaluma my experience with both dealerships has been a pleasure for me to be carefree of any services that I have Between Hansel Toyota and Ford in Petaluma my experience with both dealerships has been a pleasure for me to be carefree of any services that I have needed. I go back to my very first purchase from then Known as Curtis Ford, in 1966. From that very first transaction to my very last one I have always felt comfortable with the suggested needs for my Toyota, Also I wish to recognize Eric Ulloa for his professional presentation for servicing my car on 12-3-2015 More

New Tacoma purchase Cameron Park, while new to the organization was very friendly, very helpful, and eager to meet my needs. Keith the floor manager, was very helpful Cameron Park, while new to the organization was very friendly, very helpful, and eager to meet my needs. Keith the floor manager, was very helpful and very well aware of my needs. Sccott the finance manager was extremely thorough in discussing all of the options I had to choose from for the warrantee of my new vehicle. More

First timer Simply the nicest people I've ever encountered at a car dealership for service. It was my first time since moving out here and happily I've found a sp Simply the nicest people I've ever encountered at a car dealership for service. It was my first time since moving out here and happily I've found a spot to take my 2014 RAV4 More

Boon Delivers! Great buying experience with Hansel. I originally wanted a Tacoma Limited, but Boon patiently explained the models and features which led me to purcha Great buying experience with Hansel. I originally wanted a Tacoma Limited, but Boon patiently explained the models and features which led me to purchase a less expensive, albeit model that fit my needs! The buying process was non-pressured, efficient and easy. The entire team was friendly and helpful. More

Jason Bandt is a mensch Jason listen to my problem, which happened after my 95000 mile check up on a vacation in Wyoming. The electric panel went out, meaning no ability to k Jason listen to my problem, which happened after my 95000 mile check up on a vacation in Wyoming. The electric panel went out, meaning no ability to know how fast I was going and how much gas I had left. The car would not turn off. All of this happened in very small towns. Jason listened check the car out and after research said Toyota would cover the cost of replacement. No" wiggling out" of who pays for the repair. We need more Jason.s in the car service business. Al Hirshen More

Prompt and courteous! The service department called me (vs. me having to call them) to schedule the Perma Plate application on my new vehicle. First off, they had convenie The service department called me (vs. me having to call them) to schedule the Perma Plate application on my new vehicle. First off, they had convenient appointment times available. Additionally, the staff was courteous and friendly and they had the vehicle done by the time they said they would. They detailed the car before the interior application and then returned it to me washed. It looked great! More

Excellent I had my Previa serviced to include a transmission fluid change which went very well. I was disappointed only from the standpoint that my van did not I had my Previa serviced to include a transmission fluid change which went very well. I was disappointed only from the standpoint that my van did not receive a curtsey wash like my Accord at HANSEL HONDA.. More

just an oil change I only had to get an oil change and a new battery for my smart key. The service was completed in a timely way. Everyone is courteous and the new deal I only had to get an oil change and a new battery for my smart key. The service was completed in a timely way. Everyone is courteous and the new dealership is very nice with a comfortable waiting area. More